2 of 2 Service Delivery Jobs in Suffolk

threat monitoring • Assist in maintaining compliance with standards such as ISO 27001 and Cyber Essentials • Support identity security, conditional access, and endpoint protection Service Delivery & Support • Provide 2nd/3rd line support for infrastructure and cloud-related incidents • Work closely with the Service Desk to resolve escalations … Maintain documentation, runbooks, and knowledge articles • Support SLAs, KPIs, and service reporting Projects & Continuous Improvement • Deliver infrastructure and cloud projects (migrations, upgrades, modernisation) • Support adoption of cloud-first and automation strategies • Identify opportunities to improve performance, resilience, and cost efficiency • Contribute to IT roadmaps and technical standards Person Specification ...

Company VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK. Services Include: · Fully managed IT support/service desk · Cyber security services · SDM, PM, vCIO and TAM services · Consultancy · Private cloud hosting · Backup as a Service · Disaster Recovery as a Service · Supply of IT hardware · Software and licencing Overview of the Role The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term ...