25 of 25 Service Delivery Jobs in the East of England

about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery … completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder ...

Life on the team As a Lead Delivery Manager within Computacenter you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service within one of our larger accounts. You will lead … effective governance model to make sure that your services deliver what we have promised to our customer and to our organisation. This means meeting service levels, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery ...

Application Support Analyst (ERP) required to join an innovative and fast-paced IT Service Desk just North of Chelmsford paying upto 43k, it is an Office based position. You will take ownership of the support, maintenance, and continuous enhancement of the primary enterprise applications similar to Kerridge, SAP, Oracle … applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring ...

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. Youll be part of a team of Service ...

responsibility for its IT services and support the next phase of digital and operational change.The role will focus on strengthening day-to-day IT service delivery, improving core IT service foundations, and acting as the main point of contact between the UK business, group IT teams … scope to influence structure, priorities, and team growth. Key areas of responsibility: Overall ownership of IT services and support within the UK Improving IT service delivery, processes, and controls Managing third-party IT providers and key suppliers Working closely with senior stakeholders on technology and change initiatives Supporting ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

Knowledge/Continuous Service Improvement Manager Location: Huntingdon, UK Clearance Level: High 'DV Vetting' UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. … meeting to gather, prioritise, review and coordinate CSI activities. Manage the CSI Register, ensuring proposals are recorded and managed through to completion. Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities. Key Competencies: Communication Verbal, written (including technical documentation ...

looking for a IT Project Deliver Manager for a well-established IT Company. The role is based in Stansted, Essex. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with … client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...

Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment … with client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree, on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction … achieved. This is a hands-on role that covers operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities: Generate both simple and complex quotations for existing clients Oversee onboarding of new customers, managing the transition from sales handover ...

week in Welwyn Garden City or Liverpool offices. Occasional travel will also be required between both sites. Key responsibilities Infrastructure & Cloud Leadership Oversee the delivery, performance, and lifecycle of the organisation’s infrastructure across on-prem, cloud, and hybrid environments. Lead the execution of the ongoing cloud migration programme … cloud-native platforms. Partner with the Architecture team to implement and operationalise approved reference architectures, ensuring consistency, scalability, and adherence to standards. Automation Strategy & Delivery Own and drive the automation roadmap, embedding automation across provisioning, configuration, monitoring, and operational workflows. Set standards for automation tooling and practices (e.g. ...

This is a senior operational IT leadership role, responsible for the day-to-day delivery of IT services across a fantastic non-profit organisation. The IT Lead acts as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy … transformation. Key Responsibilities Lead and manage IT operations, including support, infrastructure, security and service delivery Line manage and develop the IT management team, ensuring effective resourcing and coverage Oversee cyber security, infrastructure performance and operational risk management Ensure a high-performing service desk and effective onboarding/ ...

site based Backup/Storage Engineer, you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring service levels are maintained and that the backup infrastructure is robust and available. The role will require a strong work ethic and a flexible, pragmatic approach … platforms. Investigate and resolve backup failures and issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause ...

Commercial Manager Digital & Programmes c.£73000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Commercial Manager Digital & Programmes. This role offers you the chance to make a significant impact by providing full-cycle commercial support for digital and outsourced services … delivering value for money across key programmes. You’ll help shape sourcing strategies, negotiate commercial agreements, and manage stakeholder relationships to enable successful delivery of services that improve financial wellbeing for people across the UK.You’ll be part of a dynamic team dedicated to helping people across ...

systems • Working directly with senior stakeholders and board-level staff when needed • Managing relationships with third-party suppliers and ensuring smooth service delivery • Assisting with procurement of IT equipment and services • Providing hands-on support in communications cabinet patching, office moves and general infrastructure tasks • Training on-site ...

Senior Commercial Manager Digital & Programmes c.£85000 per annum Bedford Permanent Hybrid Working Join us at the Money and Pensions Service (MaPS) as a Senior Commercial Manager.This role offers you the chance to make a significant impact by providing full-cycle commercial support for digital and outsourced services, ensuring … delivering value for money across key programmes. You’ll lead on sourcing strategies, negotiate commercial agreements, and manage stakeholder relationships to enable successful delivery of services that improve financial wellbeing for people across the UK.You’ll be part of a dynamic team dedicated to helping people across ...

Work Location: Ireland (1 day a week) The Role We are seeking an experienced SAP ISU IDE Consultant to join our dynamic IT Service Delivery team. In this role, you will be responsible for the ISU IDE/Meterworks/Device/Workflow areas of SAP systems that …/modifications to the SAP solution. Complete knowledge transfer for respective application areas to other members of the ESB team. Work alongside Team Leads, Delivery Leads, Functional SME's and Solution Architects to identify and manage risks. Managing change request scoping to include: Estimation and design preparing functional specifications ...

candidate will be relatively local to the office. Duties : Strong client manager/client success experience Ability to ensure the best in terms of service delivery A proven track record of Account Management Excellent interpersonal skills Ability to build strong relationships with clients/Retention of business Proven ...

KPIs and compliance documentation (including FOI, ERIC returns, CAS alerts). Ensure all BEM operational processes and data systems support safe, efficient and compliant service delivery. Plan and programme PPM and reactive maintenance tasks, ensuring appropriate risk prioritisation. Provide specialist advice on building engineering systems across a large, complex ...

working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment. The role You will work across multiple business teams, keeping track of output and performance and look … reporting principles. You will ensure we continue to provide a high level of quality and client satisfaction, and strive to deliver a world class service to our clients whilst implementing improvements and ensuring profitability. You will be comfortable being customer facing, focused and being able to report ...

play a key role in creating and optimising digital products that are simple, accessible, and designed around user needs. Working within our Product and Delivery team, you will contribute to the ongoing evolution of essex.gov.uk, support our AI and robotic process automation initiatives, and drive development standards that improve … developers in writing clean, open-by-default code. Deliver software through all stages of the product lifecycle, ensuring alignment with user needs, budget, and delivery timelines. Continuously iterate and enhance digital services using user-centred design principles. Support innovation across AI, automation, and modern digital services. About You (Knowledge ...

recruitment and onboarding to reward and engagement, and beyond. What You'll Do Lead and inspire a team of People Advisors, fostering collaboration and service excellence. Own and optimise HR systems (SuccessFactors, ATS, SharePoint), ensuring smooth operations. Deliver data-driven insights to inform People strategy and business decisions. Shape … scheme Holiday purchase scheme Essential Skills What We're Looking For Proven People Operations or Operational managerial experience with a track record of delivery, execution and results. Strong systems expertise and technology mindset with ability to troubleshoot (HRIS such as SuccessFactors/SAP). Solid understanding of optimising people ...

required. Your main duties would be to contribute to the effective running of the Business Support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs. The Business Systems … various LGSS ERP platforms, including but not limited to ERP systems. You will be responsible for: Act as first point of contact for Shared Service systems to help and support system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate Perform daily ...

Help Desk Administrator. This role will be the first point of contact for clients and internal teams, managing calls and emails regarding waste-management service requests. Youll dispatch field teams as needed, log jobs, track progress, and maintain accurate records to ensure timely, compliant service delivery. Key Responsibilities … Receive and log incoming enquiries and service requests (e.g., septic-tank emptying, drain unblocking, tanker bookings, flood-response calls) via phone or email. Assign jobs to field teams/operators, ensuring details are clear and accurate. Monitor job progress, track outstanding work, follow up on deadlines, and update clients ...