1 to 25 of 71 Service Delivery Jobs in the East of England

Your new companyAn exciting opportunity has arisen for an experienced Senior Service Delivery Manager to join a large, complex organisation undergoing significant technology and service transformation. This is a key leadership position responsible for delivering high-quality IT services that support business operations and drive an excellent … user experience. Your new roleAs the Senior Service Delivery Manager, you will manage a team of 8 (including Service Desk and Field Engineers - including two team leads) and take ownership of improving operational processes, including ensuring SLAs and KPIs are met. You will initially be responsible ...

seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts. This is not a business development or new business position. Instead, you will focus on building strong, long-term … delivering an exceptional customer experience. Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations. You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that ...

delivers, day in and day out. The role exists to make one promise real: that Redsquid becomes the most loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with … role turns Redsquid’s vision and strategy into a consistent, excellent operating reality across an integrating, multi‐business group — owning the operating model, the service standards and the operational performance that underpin sustainable, profitable growth. Key responsibilities Service excellence & customer experience Make service excellence the defining standard ...

days home) £65,000 - £70,000 + Benefits Are you an IT Operations professional who enjoys combining technical expertise with stakeholder, supplier and service management? We are recruiting for an IT Operations Manager to join a successful international healthcare business. This is a key role within a small, highly … visible technology team, responsible for ensuring the effective delivery and continuous improvement of IT services across the organisation. Working closely with the Technology Director, you will take ownership of day-to-day technology operations, supplier relationships and service performance, helping to ensure the business has the reliable, secure ...

lead hardware operations across the business. Senior role overseeing equipment builds, deployments, repairs, stock management and workshop engineers. Hands-on position working closely with Service Delivery, Projects, Procurement and Technical teams. To apply, please email Who is the client? Our client is a well-established Managed Service … configured, repaired and deployed efficiently while maintaining high standards of quality, organisation and customer service. You'll play an important role in supporting project delivery, service operations and the ongoing development of the hardware function. What will you be doing? You'll be responsible for overseeing ...

fantastic opportunity for a commercially minded and relationship-focused professional to join a fast-paced business where client experience, revenue growth and service excellence sit at the heart of everything they do. Working across an established portfolio of accounts, the successful individual will play a key role in supporting … recognised accounts, delivering innovative solutions to their client’s needs. This role offers the chance to join a leading organisation where client relationships and service delivery are genuinely valued. Benefits Hybrid working model Quarterly bonus/incentive scheme Ongoing training and professional development Opportunities for progression within ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Service Desk Manager/Service Desk Team Leader - £60,000 + Benefits Our client is a Global market-leader and they are seeking an experienced IT Service Desk Manager/Team Leader to lead a team of support engineers based both in the UK and China, whilst … remaining actively involved in the technical delivery of services. Salary: £60,000 - £65,000 Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels ...

Executive to drive new customer acquisition across the UK & Ireland. The company specialises in Integration as a Servic e, helping enterprise organisations and Managed Service Providers move away from complex, project-based integration work and towards a fully managed service model. Rather than selling a traditional software licence … pipeline across enterprise and MSP acco untsTargeting new logo opportunities through outbound, inbound, events and social sel lingLeading discovery conversations with IT, operations, service delivery and managed services stakehol dersPositioning a managed integration service as a strategic solution for custo mersRunning solution-focused presentations, demos and works ...

evolve their IT function. This is a strategic, yet hands-on role suited to someone who can combine technical expertise with leadership and delivery . You will drive IT strategy, enhance systems, and ensure technology supports operational efficiency and future growth. Technology Environment Infrastructure : Virtualised server estate in Azure … offers strong scope to modernise systems and improve reporting capability . The Role Reporting into senior leadership, you will own the technology roadmap and service delivery. Key Responsibilities Strategy & Leadership Develop and deliver IT strategy aligned to business goals Identify improvements across systems, reporting, and processes Lead internal stakeholders ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role ...

Head of Service Delivery If you think you are the right match for the following opportunity, apply after reading the complete description. As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed ...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting ...

seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with … people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing ...

Description: Our client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering Hybird. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved … efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first ...

role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With … office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including ...

Customer Service Advisor - eduFOCUS has an excellent opportunity for a Customer Service Advisor to join our growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing … office based only. Holiday: 28 days annual leave plus bank holidays Hours: 35 hours per week (Monday - Friday) About the role As our Customer Service Advisor , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. ...

systems, ensuring they operate reliably and effectively to meet the needs of the organisation. Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. We would also consider … applications from individuals interested in part-time secondment opportunities for this role, subject to service requirements. Main duties of the job The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking ...

Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner … Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external ...

Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role focuses on modernising IT operations, driving automation, and improving service delivery across … Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments to CIS Controls v8.1 Strong knowledge of ITIL and enterprise service management best practice Experience ...

Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous … support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email ...

hands-on leadership role responsible for coordinating day-to-day data centre operations, leading a team of engineers, and ensuring the successful delivery of infrastructure deployments, operational support, and change activities across one or more critical facilities. Key Responsibilities Lead and coordinate a team of Data Centre Operations Engineers … Coordinate third-party vendors, contractors, and site access activities. Produce operational reports, documentation, and handovers. Mentor, train, and support team members to ensure high service standards. Drive continuous improvement across operational processes and service delivery. Requirements Previous experience within data centre operations, critical environments, or enterprise infrastructure environments. ...

Manager. This is a senior, hands-on role within a well-established IT function, combining leadership responsibility with day-to-day technical delivery across a complex, multi-site environment. Key Responsibilities Act as a senior escalation point for complex infrastructure, server, and network issues Lead … operations, ensuring reliable and high-quality service delivery across multiple sites Support the delivery of IT strategy, translating objectives into practical plans and improvements Oversee infrastructure, systems, and cyber security across the organisation Drive service improvement, technical standards, and operational consistency Deliver and support infrastructure projects ...

shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth. Key Responsibilities Lead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technology Define and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft Azure … Transform IT into a modern, scalable service through automation, self-service, and improved user experience Own IT operations, ensuring high availability, performance, and continuous service improvement Act as a senior partner to the business, aligning technology initiatives with organisational objectives Oversee cyber security, including controls, risk management ...