1 to 25 of 103 Service Delivery Jobs in the East of England

Head of Service Delivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of Service Delivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the Service Delivery Manager and Technical Manager, driving excellence across all service delivery platforms. Day-to-day of the role: Execute a strategic vision for service delivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the More ❯

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and … insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to … identify service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and More ❯

Head of Technical - Client Service Delivery We are looking for an experienced operations or client service leader to lead our Client Service Delivery Technical team. Head of Technical The Head of Technical will report into the Head of CSD, and support all of the CSD … function as well as the GBC broking teams in some areas. A key leadership position within CSD that has a direct impact on service provided by CSD, as well as providing motivation and visibility around progression for colleagues, and shaping the design of new technologies to support colleagues and … and from our London and/or Chelmsford offices. What the day will look like This role is primarily responsible for upskilling the Client Service Delivery community, and contributing to strategic projects through knowledge sharing and advice and active participation in workstreams. This will involve: Design and implementation More ❯

a hybrid role with 2 days working from home weekly paying £39,812 per annum plus good benefits. Reporting to the Head of IT Service Delivery, the college is seeking an IT Asset Manager who will be responsible for the management, direction and delivery of IT software … to IT risk management, internal audit and improvement plans related to these areas. The IT Asset Manager will work closely with the DevOps and Service Delivery teams to drive the maturity of the Colleges IT services for asset, risk and audit management. The post holder will also work … is in place to protect College data assets, to include storage, retention and deletion policy compliance. Key Duties and Responsibilities: Ensure the provision and delivery of high quality and cost-effective services aligned to teaching and learning objectives. Promote and support innovative ways of achieving the college's service More ❯

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise Service Desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

Service Delivery Manager - RAF Wyton 40 hours per week, Monday to Friday Competitive Salary Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting … a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services at RAF Wyton. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll … play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across More ❯

Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective … operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and … ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service More ❯

The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work … you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include: To present a … courteous image to all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed service delivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate More ❯

Local Authorities and Housing Associations. Duties & Responsibilities The key responsibilities for this role are as follows: * Provide customer centric support to Fortem employees. The Service Delivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. * Working with … the Field Service Delivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to … the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Delivery Team. * Taking ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution. * Adhering to policies and procedures. * Responsible for Active Directory management in terms More ❯

Description The Cost Estimator supports the UK & German sales activity by developing and delivering timely and accurate costing for complex high value multi-year service contracts, bids and renewals, so being fluent in both German & English is a must for this position. The role sits as part of a … to help bids teams and sales colleagues create innovative bid strategies. Gather inputs and data (cost, field, market) from specialists around the business including service delivery, supply chain, engineering, finance, legal, programmes and product management, ensuring they are accurate, to build deal costing. Build costing and pricing models … Provide accurate and timely costing (and where applicable pricing) inputs to business cases, in accordance with the agreed schedule. Support briefing of costing to service delivery teams for won business. Communicate status and process of costing and pricing activities to key stakeholders. Create and use standard, repeatable methodologies. More ❯

to £31,586 pa - pro rata for hours worked JOB TITLE ICT Service Desk Technician POST NUMBER WEEKLY WORKING HOURS 37 SALARY RANGE £29,093 to £31,586 pa - pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage and Hertford ABOUT THE ROLE The key responsibility of … the role is to provide customer service and technical IT support to users (both on-site office locations and on remote locations) of IT Services at both East Herts and Stevenage Borough Councils. To ensure resolution of as many support cases as possible at first point of contact and … provide the interface between the IT Service and its customers. The role requires you to deal with a variety of support cases which can vary from cases that range from 5 minutes on the telephone to more complex support cases which can span over 1-2 weeks. Complex cases More ❯

in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, service delivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance service delivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

can be predominately home working with the expectation to be come occasionally onsite, as and when required. Main duties of the job Ensure that service delivery standards are achieved. Work collaboratively with the Divisional Directors, Clinical Leads, Operational leads, and other colleagues to ensure that service delivery … Desirable Project Management Qualification Professional Business Intelligence/Software Development Qualification Experience Essential Proven experience of working in a management/leadership role Leading service changes to improve performance Leading projects Substantial experience of BI Development/data engineering. Desirable Proven experience working within NHS organisation Leading major Business … software development Experience of Microsoft Analysis Services and PowerBI Experience of VBA Substantial experience in Business Intelligence development including C#, XML Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

the forefront of the digital infrastructure sector. We're seeking a dynamic Contract Manager to oversee the full spectrum of engineering, maintenance, and operational service delivery within a critical environment. If you thrive in high-stakes settings and know how to drive both people and performance, this role … key data centre facility. You'll take strategic and operational control of the contract, ensuring world-class standards in building performance, staff management, project delivery, and client satisfaction. Key Responsibilities Oversee all day-to-day engineering operations , including electrical and mechanical systems. Lead, support, and develop a high-performing … financial performance , including planning, profitability, cost control, and growth opportunities. Maintain strong client relationships , serving as the key point of contact for operational issues, service delivery, and performance reporting. Deliver robust change management, ensuring smooth transitions and minimal risk in a 24/7 operational environment. Conduct ongoing More ❯

Partner and Admin Manager. Essential attributes required: Worked in a healthcare setting Experienced in EMIS, Accurx, Ardens, GPTeamNet Ability to recognise opportunities to enhance service delivery Excellent communication skills to include written, oral and presenting Strong IT skills Exemplary troubleshooting skills PA experience Excellent literacy and numeracy skills … Accubook and EMIS Person Specification Experience Essential - Worked in a healthcare setting - Experienced in EMIS, Accurx, Ardens, GPTeamNet - Ability to recognise opportunities to enhance service delivery - Excellent communication skills, written, oral and presenting - Strong IT skills - generic - Exemplary troubleshooting skills - PA experience - Excellent literacy and numeracy skills Desirable … A to D in English and Maths Experienced in healthcare sector Desirable A-levels Worked in a Doctors Surgery using EMIS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

part of wider projects. Work with all relevant staff and departments to accurately forecast resources required and understand and communicate any potential impact to service or project delivery timescales Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the … Safe Systems of Work Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support … your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance Liaise More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the … Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Owning the P&L More ❯

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯

per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead and … an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you'll take charge of the day-to … day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities More ❯

An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk … Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both … updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance. This is a minimum 12-month contract with the potential for a full-time permanent position. Servicedesk Supervisor Maternity Cover Job Requirements Previous More ❯

period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and … s operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement More ❯

get the days back in the week. Required skills: - Fluent in Spanish and English speaking, with strong all-round communication skills. - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯