1 to 25 of 80 Service Delivery Jobs in the East of England

natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support . If you have proven leadership experience in a technical environment-especially with iSeries or Intel platforms-you'll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

IT Technical Service Delivery Manager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to … lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide … technical team members Identify and implement improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and project delivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or More ❯

for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to … leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT … handled effectively and efficiently. Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service desk lifecycle, taking full ownership More ❯

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational teams … Service Desk, Provisioning Desk, and our newly formed Service Assurance each supported by a dedicated Service Coordinator. You’ll manage a high-volume ticket queue through ConnectWise, ensuring all teams and individuals consistently exceed the exceptional SLA standards our clients expect. As a team coach and leader, you’ll guide your team through complex issues, encouraging creative … You will mentor and support a diverse team, ensuring workloads are balanced, morale is high, and each team member feels empowered to grow, develop, and succeed. In partnership with Service Coordinators, you will oversee resource planning and scheduling, while stepping in to provide hands-on support during peak demand or unexpected absences. You’ll handle both praise and complaints More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯

Contract Delivery Manager Location - Watford Purpose - To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the … contract, to include innovation in service delivery. Aim to continuously improve the service delivery. Duties & Responsibilities - Customer Liaison • To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records • Contribute to effective communications and be the operational support for all maintenance related activities • Demonstrate a … staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences • Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site • Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a More ❯

Contract Delivery Manager Location - Luton (outside M25) Purpose - To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope … of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery. Duties & Responsibilities - Customer Liaison • To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records • Contribute to effective communications and be the operational support for all maintenance related activities … staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences • Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site • Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a More ❯

UK Nationals who are eligible to obtain and maintain Security Clearance (SC). About the Role: As a Wintel Engineer, you will be a key technical specialist within the service delivery team. You'll leverage your deep understanding of Windows environments to ensure the stability, performance, and security of critical systems. Your responsibilities will include: Providing expert-level … control processes, ensuring proper validation and documentation. Contributing to the installation, configuration, and decommissioning of server hardware and software. Monitoring system performance, analysing trends, and proactively identifying opportunities for service improvement against SLAs. Participating in technical projects, implementing designs to meet service delivery requirements. Working collaboratively within the team and alongside other service providers, potentially mentoring … Level 3 proficiency). Demonstrable experience in systems administration, including installation, configuration, and security hardening (System Software L4, Security Admin L4 equivalent). Experience in IT operations and supporting service delivery in a structured environment (IT Operations L3). Excellent analytical and problem-solving skills with a meticulous attention to detail. Strong communication and interpersonal skills, capable of More ❯

AV Project Manager – Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes (including overnight stays) We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. Make sure to apply with all the requested information, as laid out in … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: • Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. • Allocate tasks and responsibilities based on team members’ skills, experience … all projects are delivered on time and within budget. • Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. • Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. • Serve as the single point of contact, providing regular updates to both internal teams and clients. • Support and mentor junior project managers More ❯

Job summary West Suffolk NHS Foundation Trust is looking for an innovative and future-looking individual to lead the technical delivery service in our digital services department. This is a new role that has arisen to oversee the operational and strategic delivery of our technical infrastructure. The role will form part of our digital senior leadership team … suit an applicant who has substantial experience within cyber security, servers or cloud infrastructure, networking and/or telecoms. You will need to have experience of working closely with service delivery teams in engineering and service desk colleagues. Experience in managing teams is essential, as well as change management or service improvement. You will be expected … careers. You will join a mature digital organisation who are striving to deliver high quality, digitally enabled healthcare. Main duties of the job This role as head of technical delivery is responsible for the delivery of the technical service within digital services. Digital systems, applications and solutions are critical to the whole Trust as well as regional More ❯

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes - ensuring seamless service operations and continuous improvement. What You'll Be Doing: Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT. Lead Change Advisory Board (CAB) meetings and coordinate all aspects … Monitor and report on change metrics and drive continuous improvement through feedback and data insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Service Level. Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis. Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of … data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in More ❯

Customize Consent Preferences Public Transport Network Delivery Manager Location: Huntingdon/Hybrid Contract: Permanent Salary Range: NJC Grade 14 from £53,895 per annum Hours: Full Time Closing Date: 9am on the 19th August. Please note: We may close early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid … missing out. We are looking for a dynamic and experienced leader to oversee the planning and delivery of contracted bus services across the region. This role is ideal for someone who thrives on collaboration, contract management, and improving public transport outcomes for communities. The role will work in the Public Transport Team, as part of the Place and Connectivity … Directorate. You will report into the Assistant Director for Public Transport. What you'll be doing: Leading the delivery of contracted bus services and advising on the commercial network. Managing procurement processes and contracts with bus operators to ensure high-quality service delivery. Overseeing timetable planning and service expansion opportunities. Monitoring performance and reporting progress to senior More ❯

considering long-term sustainability in all our decisions. We are currently seeking a Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … apply and join us on this exciting journey. What you'll do Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing More ❯

to adopt and embed the new system - supporting lasting workforce transformation across the health and care system. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely … the future NHS workforce solution. Driving the strategic priorities of the programme, ensuring excellent service. Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR. Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as … with stakeholders across user organisations, promoting engagement in both current ESR optimisation and future system rollout. Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience. Encourage effective use of rollout materials and guidance, ensuring user organisations are well-equipped for successful transformation. Promote a culture of accountability, innovation, and More ❯

Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless … dynamic, global organisation that values innovation, autonomy, and technical excellence. What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance Deliver expert … APIs, Terraform Cloud, GitHub, and CI/CD pipelines for automation and infrastructure-as-code A strong consulting background with skills in requirements gathering, user journey design, and technical delivery Experience working in Agile environments, ideally with familiarity in SAFe (Scaled Agile Framework) Outstanding communication and stakeholder engagement skills Preferred certifications: GCX-GCP (Professional), GCX-GCD (Developer), GCX-ARC More ❯

To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential of every project. Our values shape the way we consult and define the people we want to join us on our journey, they are … focus - Deliver on our promise: You will create and design effective implementations of PMO and Project Controls frameworks and strategies on assigned commissions. You will support best in class service delivery and effective engagement with wider industry and professional bodies to promote Mace. You will be developing your expertise in PMO and Project Controls, with a growing internal … and management issues. Contributes to the periodic reporting and structured governance and performance meetings. Guides the development and management of the Baseline (scope, time, cost, risk, assumptions) and subsequent delivery performance, change and contingency monitoring. Monitors the development of Project Quantitative Risk Analysis (cost and time). Collaborates with PMO Director and/or Project Manager to address actions More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success … and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As part of the Service More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering … reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities … projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports More ❯