1 of 1 Backlog Management Jobs in Surrey

incoming client requests via telephone and web portal. • Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. • Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. • Work independently to resolve routine and … document resolution process and effectively communicates updates to the client. • Coach less experienced staff in maintaining low personal backlog using established case management best practices. • Create training documentation. • Maintain high Client Satisfaction Scores. • Stay current with product and industry updates and changes. • Identify the need to escalate … and non-technical clients and staff at all organisational levels. • Excellent analytical and problem-solving skills. • Excellent interpersonal and professional communication skills. • Strong time management and organisational skills. • Ability to understand and articulate technical concepts and derive solutions • Ability to deal with complex and challenging client issues • Demonstrated ability More ❯