2 of 2 Problem Management Jobs in Surrey

person. Key Objectives and Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just reacting … tickets. Service level, incident & problem management Clear ownership of service levels, incident and problem management, and change/configuration management. Product feedback & continual service improvement Turning customer feedback (bugs, improvements, feature requests) into a structured pipeline for Product and Engineering. Commercial support & expansion Identifying cross-sell ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...