21 of 21 Root Cause Analysis Jobs in Surrey

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution … engineering, and operations. Support capacity planning, resource forecasting, and service readiness , ensuring resilience across peak operational periods. Produce regular performance reporting including dashboards, trend analysis, and improvement roadmaps . What We're Looking For Essential Experience Proven experience managing customer-facing technology in operational environments , such as: Ticketing/ ...

flows and system interactions across interconnected products, reading Swagger and OpenAPI specifications Writing and running database queries to investigate data, validate behaviour and support analysis Contributing to solution design alongside Architects and Engineers Validating requirements and solution designs with Product Managers, Architects, UX Designers, Engineers, domain experts and customers … Supporting backlog refinement, design reviews, functional validation, testing and release readiness Investigating product issues, carrying out root cause analysis and recommending improvements Producing clear specifications, process models, data mappings and decision records What You'll Bring A degree in Computer Science, Engineering, Information Systems or a related ...

messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging administration, reporting and service health monitoring. … permissions relevant to messaging. Strong Exchange Online PowerShell skills and experience using Microsoft Graph or comparable APIs. Experience leading major incidents, problem management and root cause analysis. Experience providing technical leadership, mentoring or line management to messaging support personnel. Strong written and verbal communication skills, with the ability ...

messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging administration, reporting and service health monitoring. … permissions relevant to messaging. Strong Exchange Online PowerShell skills and experience using Microsoft Graph or comparable APIs. Experience leading major incidents, problem management and root cause analysis. Experience providing technical leadership, mentoring or line management to messaging support personnel. Strong written and verbal communication skills, with the ability ...

measurable outcomes across the operation. This role is available on a hybrid basis from either our London or Woking office location. **Key Responsibilities****Business Analysis & Requirements*** Elicit, document, and validate business requirements using a range of techniques and AI capabilities.* Translate requirements into user stories, functional specifications, and data … models suitable for Agile delivery teams.* Perform gap analysis and root cause analysis to identify inefficiencies and recommend improvements.* Define KPIs, success metrics, and benefits realisation frameworks for all initiatives.**Stakeholder Engagement & Change Management*** Act as the primary liaison for 3PL Customer Services, Order management ...

hybrid identity environments. Familiarity with Microsoft Intune, endpoint compliance frameworks, and modern endpoint management practices. Strong PowerShell scripting and automation skills. Experience with log analysis, packet capture interpretation, root-cause analysis, and structured troubleshooting methodologies. Excellent communication, documentation, stakeholder management, and technical problem-solving capabilities. Preferred ...

cloud infrastructure including compute, storage, networking, identity, backup, disaster recovery, monitoring, and management services. Lead technical investigation and resolution of complex infrastructure incidents, driving root cause analysis and permanent corrective actions. Manage platform lifecycle activities including upgrades, migrations, service improvements, and technology refresh programmes. Monitor platform utilisation … technologies, hosting platforms, AI-enabled operational tooling, and industry best practice to drive platform evolution. Produce technical recommendations supported by architectural trade-offs, risk analysis, operational considerations, and cost implications. Influence strategic technology decisions within Cloud & Hosting in collaboration with Architecture, Security, and Group Technology leadership. Drive continuous improvement ...

with adjacent infrastructure teams. Incident, problem and service restoration: Act as a senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs ...

strategic marketing support. Key Responsibilities: Performance Monitoring: Track core digital metrics including web/app traffic, content engagement, social listening, and sales conversions. Root Cause Analysis: Perform drill-down analysis to identify why targets are missed or metrics decline, and propose actionable solutions. Reporting & Dashboards: Design ...

managing incidents, problems, service requests and enhancements. Ensure issues are investigated and resolved within agreed service-level agreements (SLAs). Identify recurring issues, perform root-cause analysis and implement preventative improvements. Manage change requests from requirements gathering through development, testing and deployment. Mentor junior consultants and provide ...

systems, processes, data structures and interfaces. Develop monitoring, validation, alerting and reconciliation controls that identify integration failures and data-quality issues. Investigate incidents, complete root-cause analysis and implement sustainable fixes. Replace manual extracts, uploads and reconciliations with controlled, automated integrations where appropriate. Enterprise Systems Integration Support ...

Configure, manage, and troubleshoot network security platforms and appliances. Lead network install, upgrade, migration, and decommissioning activities. Handle major network incidents and contribute to root cause analysis documentation. Ensure high availability, performance, and security across distributed environments. Perform packet analysis and advanced troubleshooting using industry‐standard … configuration, SAML/OAuth integrations. Data Center Switching & Routing: Cisco Nexus (5K/7K/9K), VLANs, vPC, OSPF/BGP fundamentals. Packet Analysis Tools: Wireshark, tcpdump. Cloud Networking: Exposure to AWS and/or Azure networking (desirable). Automation & Scripting: Python, Ansible (preferred but not mandatory). Professional ...

line support, using deep technical knowledge and expertise. Take ownership of high-priority incidents, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis for recurring incidents and develop long-term solutions to prevent reoccurrence. Address and fulfill advanced service requests requiring detailed technical ...

Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs. Support technical investigations, root cause analysis, and solution development for complex operational and delivery challenges. Identify and manage technical risks, assumptions, constraints, dependencies, and architectural issues ...

managing the team inbox, prioritising and escalating requests as required. Collaborate with internal teams to resolve data-related issues promptly and effectively. Perform root cause analysis of recurring data issues. Work with technical and business teams to implement preventative controls. Establish data quality monitoring processes. Analyse data … practices in data management, governance, and quality management. What You'll Bring 2+ years experience in Data Governance, Master Data Management, Data Quality, Business Analysis, or related roles, preferably within a manufacturing or sales environment. Strong understanding of data governance frameworks and principles. Experience managing master data within ...

secure networking and communications equipment Carry out preventative maintenance, firmware upgrades and system health checks Diagnose and resolve hardware and infrastructure faults through structured root cause analysis Install and support Windows Server environments, virtualisation platforms and secure network infrastructure Provide technical support during customer trials, demonstrations ...

latency, packet loss, wireless coverage, call quality and conferencing reliability. Lead the response to major network, voice and audiovisual incidents, ensuring effective recovery, communication, root cause analysis and corrective action. Manage carriers, circuit providers, audiovisual integrators, manufacturers and managed service providers. Support operating budgets, capital planning, telecommunications ...

quality and compliance activities Knowledge and understanding of medical device regulations, standards, risk management and product compliance requirements Experience investigating technical issues, carrying out root cause analysis and implementing corrective actions Experience coordinating production, refurbishment or technical service activities and supporting others through technical leadership or supervision ...

tools and procedures. Diagnose and resolve complex networking and infrastructure incidents. Support incident, problem, and change management processes. Participate in major incident investigations and root‐cause analysis activities. Maintain technical documentation, operational runbooks, and support procedures. Recovery, Resilience & Security Support network-related disaster recovery and resilience initiatives. ...

define data pipelines for AI/ML models, design augmented workflows, oversee PoCs, and drive low-code self-service tooling (Power Platform). Business Analysis & Data Modeling: Elicit requirements, conduct root-cause analyses, and translate complex operational needs into user stories, technical specifications, and structured data models ...