13 of 13 Customer Service Jobs in Swindon

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer ...

Closing Date: Sunday 4th January. Job Overview The role requires the individual to deliver first line support to users of the UKRI digital Funding Service (TFS) platform and the Studentship Data System, including universities and research organisations. This involves handling enquiries via phone and email through the customer … external platform Researchfish, and updating guidance documents inline with UKRI policies. All responsibilities must be managed in accordance with UKRI guidelines and service level agreements (SLAs) enabling funding services to meet overall targets and objectives. To maintain business continuity and performance, staff may be required to support other teams ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

same. One day you might be servicing fire extinguishers or a fire panel, and the next, carrying out a full takeover of a new customer site. You'll manage your own diary, booking work directly with customers and enjoying real flexibility to balance work and home life.This role … your van home daily and work independently, supported by the Branch Director, the wider company network and Head Office Support Team. Key Responsibilities: Install, service, and maintain fire alarms, extinguishers, emergency lighting, and fire doors. Install, service, and maintain intruder alarms, CCTV, and access control systems. Carry ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout ...

TitleShift Leader Service Desk Support Engineer Area of BusinessProduct and DevOps Engineering Review DateOctober 2025Job DescriptionRole Overview:We are seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of our Service Desk providing 24/7/… support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing technical support, and ensuring the efficient and effective resolution of IT issues for end-users.This role requires a strong understanding of IT support processes, excellent leadership skills, and the ability ...

currently distributed across the US (7), Brazil (3) and the UK (2). They are building the next generation of AI Operators, specifically for customer operations and customer service teams. Their tools execute workflows to a human-level of precision in a fraction of the time. ...

teams. Your success will be measured through improvements in forecasting accuracy, ROI on AI/BI programmes, reduction in manual reporting processes, and enhanced customer service performance. What You’ll Lead & Deliver Strategic Direction Shape and own the long-term AI, LLM and BI vision across the group. … dashboards and model training. AI/LLM Development Customise and refine LLMs using product, operations and support data. Embed AI capabilities into quoting tools, customer support workflows, dashboards and decision processes. Analytics & Insight Produce dashboards, analysis and rapid proof-of-concept models to test ideas quickly. Convert business challenges ...

Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written ...

occasional travel (You must be base in the UK/Ireland) Employer: Microsoft Gold Partner About the Role We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing client. This is an exciting opportunity to work with a Microsoft Gold Partner, delivering innovative solutions … high-impact projects. Key Responsibilities Lead requirements gathering sessions and translate business needs into functional solutions. Configure and implement D365 CE modules (Sales, Customer Service, Marketing). Collaborate with technical teams to ensure successful solution delivery. Provide end-user training and support during deployment and post-go-live. ...

line support across its IT systems and users. This is an excellent opportunity for someone who enjoys hands-on technical work in a busy, customer-focused environment. You will support and maintain hardware, software, mobile devices, and networks, acting as the first point of contact for IT queries. … projects and process improvements Follow procedures and information security standards About You: Experience in a 1st/2nd line support role Strong troubleshooting and customer service skills Good understanding of hardware, software, and networking Clear communicator with a proactive, solution-focused mindset What's on Offer ...

passionate about driving operational excellence and delivering customer-focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill-to-cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will … strong analytical skills, and collaborate effectively across Retail functions. Owning the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as youll ...

standard freelance categories, including: Admin Administrative Assistants Market Research Personal Assistant/VA/EA Business, IT & Legal Business Management Commercial Law IT Customer Support Customer Account Management Customer Services Financial Bookkeeping Debt Recovery Financial Accountant Management Accountant Tax Accountant Sales & Marketing Copywriting/Content Writing Data ...