2 of 2 1st/2nd Line Support Jobs in the Thames Valley

1st / 2nd Line IT Support Engineer - Wokingham (RG2 area) A strong 1st / 2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required. Key Skills Required: Previous 1st line / escalation support Windows Server administration & troubleshooting Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online) Azure Virtual Desktop General networking troubleshooting - TCP / IP, DNS, DHCP Full … practices for both clients and internal teams. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities for improvement / change via the Service Improvement. With this opportunity, you will achieve Starting salary up to £29K DOE 29 days annual leave (inc. Bank Holidays) Contributory pension scheme Plenty of More ❯

Exciting Opportunity: IT Support Technician (1st and 2nd Line) Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week) Up to £38,000 based on experience Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect … Looking For The ideal candidate for this IT Support Technician role will have the following skills and qualifications: Hands-on experience with Microsoft operating systems (Windows 10 / 11) and Office 365 applications Power BI Experience (ideally Power automate) Proven track record in troubleshooting hardware and software issues across various devices Familiarity with Active Directory administration, including … user account management and group policies Basic networking knowledge, including TCP / IP, DNS, DHCP, and Wi-Fi troubleshooting Experience with IT ticketing systems and remote access solutions Understanding of cybersecurity best practices, including phishing awareness and endpoint protection Excellent troubleshooting, communication, and customer service skills Ability to work independently and as part of a team Why Join This More ❯