11 of 11 2nd Line Support Jobs in the Thames Valley

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support Engineer will join an innovative … but you need to be willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active More ❯

Our client is seeking an experienced 2nd Line Support Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong … Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff … partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2nd Line Support Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they More ❯

Our client is seeking an experienced 2nd Line Support Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong … Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently. Additional responsibilities include delivering product training to internal staff … partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required. As the 2nd Line Support Engineer your responsibilities will be to: Pre-Sales Support Provide assistance to customers Propose solutions which meet those requirements, ensuring they More ❯

you the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2nd line support … systems , and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st/2nd line support, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and confident in communicating … technical solutions Driving license preferred (due to site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop/server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your day—remote support More ❯

IT Support Technician (2nd Line) IT Managed Services Provider - Reading (onsite 5-days a week) Salary: £30,000-£35,000 (DOE) Our client, a well-established MSP with over 15 years in the industry, provides IT and Telecoms support to 300+ businesses across the South East. Specialising in Microsoft 365, Windows Server, Virtualisation … and Cloud Migrations, they are known for their friendly, customer-focused approach. Position Overview: As a 2nd Line IT Support Technician, you'll handle escalated technical issues, assist with Microsoft 365 and Azure migration projects, and play a key role in delivering high-quality support to a diverse client base. This is an … excellent opportunity for someone with strong troubleshooting skills and experience in cloud technologies looking to progress within a dynamic MSP environment. Key Skills Required: Solid experience in a 2nd Line IT Support role (MSP experience preferred) Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams) Hands-on experience with Azure services and migration projects Familiarity More ❯

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their first entry-level role in IT, or an already established … Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a click apply for full job details More ❯

Exciting Opportunity: IT Support Technician (1st and 2nd Line) Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week) Up to £38,000 based on experience Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect opportunity for you … The company is seeking a talented IT Support Technician to join their dynamic team and play a crucial role in ensuring the smooth operation of their IT infrastructure. About the Role As the IT Support Technician , you will be responsible for delivering first- and second-line technical support to end-users. This … you will have the opportunity to contribute to IT asset management, system upgrades, and user education initiatives. What We're Looking For The ideal candidate for this IT Support Technician role will have the following skills and qualifications: Hands-on experience with Microsoft operating systems (Windows 10/11) and Office 365 applications Power BI Experience (ideally Power More ❯

IT Support Technician (2nd Line) IT Managed Services Provider - Reading (onsite 5-days a week) Salary: £30,000-£35,000 (DOE) Our client, a well-established MSP with over 15 years in the industry, provides IT and Telecoms support to 300+ businesses across the South East click apply for full job details More ❯

operational efficiency. Key Tasks: Respond to incoming tickets, calls, and emails from clients. Provide first-line diagnosis and resolution for common IT issues. Escalate unresolved issues to 2nd/3rd line or specialist teams. Log all incidents accurately in the ticketing system. Ensure timely updates and closure of tickets. Deliver remote troubleshooting using RMM tools. … Windows (desktop & server), macOS Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls Active Directory: User account management, group policies Microsoft 365/Exchange: Email setup, troubleshooting Remote Support Tools: RMM platforms, remote desktop Basic Hardware Support: PCs, laptops, printers, peripherals Host telephony and SIP and VoIP Technologies Ability to identify and resolve common IT issues More ❯

Location: Sutton Courtenay, Abingdon Salary: £26,000-£28,000 GHM Communications Ltd is a leading provider of IT, Wi-Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and More ❯

About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows 10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot … and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are More ❯