14 of 14 2nd Line Support Jobs in the Thames Valley

Cloud Marketplace 2nd Line Support Analyst Join to apply for the Cloud Marketplace 2nd Line Support Analyst role at Softcat . About the Role Softcat is seeking a Cloud Marketplace 2nd Line Support Analyst to … provide advanced technical support for cloud-based systems and services. You will be responsible for responding to support issues, diagnosing problems, monitoring cloud systems, escalating unresolved issues, documenting activities, and collaborating with teams to manage cloud solutions. Responsibilities Respond to 2nd line support issues within SLAs. Diagnose and resolve technical problems related to cloud services, including virtual machines, storage, and networking. More ❯

Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 We're looking for a 1st/2nd line Support Engineer to join a leading Oxfordshire based organisation. This is a great role, either for someone looking for their … Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The Company The Support … willing to use your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's … teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved More ❯

Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy … day and the opportunity to work both from home and on-site? Entrust IT , a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region . With over … of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities of the Field 2nd Line IT Support Engineer: Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues Diagnosing More ❯

Social network you want to login/join with: Product Support Analyst - 2nd Line, slough col-narrow-left Client: Stott and May Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 … col-wide Job Description: Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

S-SA Digital gives you total reliability to help scale your career in the cloud. Position: 1st/2nd Line Support Engineer Type: Permanent Location: Milton Keynes Job Description We have a fantastic opportunity for a 1st/2nd Line Support Engineer to join a leading IT Support company (MSP) in Milton Keynes to provide technical support to their nationwide customer base. The ideal candidate will have a passion for Microsoft technologies, with strong commercial experience with Azure, AD, Office365, etc. (MS certification would be … will be part of our first response teams and will ensure that our customers receive an excellent and consistent service experience. The 1st/2nd Line IT Support Technician will ideally come from the background of an IT Managed Service Provider; however, this is not More ❯

skilled IT professional looking to take the next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire. The Role This is a fantastic opportunity to … Our team is at the heart of everything we do, and we invest in their development and success. What You’ll Do As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing the overall … day ago Brize Norton, England, United Kingdom 4 days ago Swindon, England, United Kingdom 1 week ago Support Engineer, 1st/2nd Line, Office 365, Windows Server, COR7247 Oxford, England, United Kingdom 6 days ago Buckingham, England, United Kingdom 1 week ago Wallingford, England, United More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. … asked to work primarily from the office, especially during their induction period. After completing induction, a hybrid approach can be discussed with the line … manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are More ❯

Join or sign in to find your next job Join to apply for the Field 2nd Line IT Support Engineer role at TieTalent 2 weeks ago Be among the first 25 applicants About the Role Field 2nd Line IT Support … day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region. With over a … decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations — and we’re ready to welcome a talented engineer like you to our friendly and professional team. Key Responsibilities Supporting client IT environments remotely and on-site, providing More ❯

Deskside & 2nd Line Support Engineer, Wootton Copart UK Ltd is currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role involves providing technical support and ensuring the … a fast-paced environment Attention to detail in maintaining documentation and procedures Strong teamwork skills Customer-focused approach and commitment to high-quality support Willingness to learn new technologies Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus Minimum of 2 years' experience in … an IT support or technician role What we offer: 23 days of holiday plus bank holidays and an extra day for personal occasions Paid day to volunteer for a charity Healthcare Cash Plan for various healthcare services and Virtual GP access Recognition Hub and E-card collection for More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, oxford district col-narrow-left Client: Location: oxford district, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

1st/2nd Line Support Analyst - macOS Inside IR35: 6 months contract London/Kings Cross – 5 days onsite Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll … provide hands-on and remote support primarily on macOS , with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset. Role and Responsibilities: Provide … on-site IT support for the London office, resolving technical issues efficiently Troubleshoot hardware, software, and network problems across various platforms Manage support requests via chat, video, phone, email, and ITSM tools Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems Escalate complex network More ❯

An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region … and support. Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary. Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion. Required … Qualifications & Experience: At least 3 years of IT Support experience, preferably including on-site networking. Maths and English qualifications equivalent to GCSE C or above. Full Driving Licence. Access to own vehicle for visits to client sites in the region (subsidised via expenses). Home office environment suitable More ❯

you will need a blend of being technically proficient, a great communicator, able to help your colleagues, and the technical lead with 1st or 2nd line issues. If all the above sounds like you, then we’d love to meet you. Key Responsibilities: Excellent communication skills - both More ❯