being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber … security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in the area of IT services. Exceptional leadership skills, including in operational crisis situations, with the ability to develop and communicate an operational service management vision that inspires and motivates staff and aligns with the IT and business strategy An … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITILMore ❯
Ruscombe, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
of IT infrastructure and network topology Comfortable with working flexible hours, including shift and potential on call responsibilities Security Clearance or willingness to undergo the clearance process is required ITILcertification is preferred but not essential Proficiency in Microsoft Office skills, Email, Word, and Excel Personal Skills: Self-motivated Able to work independently and take initiative with minimal More ❯
managing 1st to 3rd line support operations. Strong understanding of IT security and safeguarding responsibilities. Desirable skills: Experience in the education sector. Knowledge of school MIS systems. Microsoft or ITIL certifications. Familiarity with SCCM, VLANs, VOIP, mobile device management, and data governance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the More ❯
managing 1st to 3rd line support operations. Strong understanding of IT security and safeguarding responsibilities. Desirable skills: Experience in the education sector. Knowledge of school MIS systems. Microsoft or ITIL certifications. Familiarity with SCCM, VLANs, VOIP, mobile device management, and data governance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITILcertification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are More ❯
Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
Office (Excel, Word, Outlook) · Willingness to work flexible hours, including shift patterns and potential on-call · Must be able to obtain Security Clearance (or willing to undergo the process) · ITILcertification is advantageous but not essential · A good commute to the office is essential to support team integration and training Please note: As you can appreciate we are More ❯
software. Must be familiar with Active Directory and server 2013. An excellent manager and be able to lead and direct a team of techies. You must ideally have an ITIL certification. Ability to communicate effectively at all levels. The Client has sites scattered across the UK and therefore there will be travel required to meet various teams and heads More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Network IT
contributing to a busy service desk environment, with a collaborative team, who provide an excellent level of customer service. If you have experience of supporting Microsoft technologies, in an ITIL environment, then this will be ideal for you. You must be already SC Cleared, or eligible for SC clearance to be considered. Role: Service Desk Analyst (SC Cleared) Duration … skills, team player and flexible work approach Strong background in supporting Microsoft Technologies: Windows/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an ITSM tool Must be eligible, or already SC Cleared Available to work onsite 3 days More ❯
for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or similar proven experience) and an ITIL qualification. Have proven working knowledge of Microsoft Software/Salesforce/D365 F&O/Power Apps & Automation/SQL/Sharepoint/O365 products/Collaboration Tools. Have … successful delivery of outcomes. Be able to develop and share knowledge with other team members and promote a performance-based culture within the team. Experience of IT Governance and ITIL processes including Change & Release management. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management More ❯