our internal users. What you'll be doing: Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking. Provide hands-on hardware support , including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones. Support software applications … re looking for someone with: Proven experience in an end-user support role. Strong problem-solving and analytical skills. Familiarity with IT ticketing systems (Jira experience is a plus). Solid understanding of hardware, software, and networking principles. Excellent communication and interpersonal skills. A proactive and customer-focused approach. More ❯
our internal users. What you'll be doing: Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking. Provide hands-on hardware support , including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones. Support software applications … re looking for someone with: Proven experience in an end-user support role. Strong problem-solving and analytical skills. Familiarity with IT ticketing systems (Jira experience is a plus). Solid understanding of hardware, software, and networking principles. Excellent communication and interpersonal skills. A proactive and customer-focused approach. More ❯
Case listing from provided template (and old examples) and gain sign off from stakeholder through programme and project team Gather existing Test Cases in Jira system Review and validate the Test Cases in Jira system, removing duplication and creating more tests cases where required and agreed Perform MoSCoW More ❯
