2 of 2 Performance Metrics Jobs in Tyne and Wear

IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience More ❯

principles, methodologies, and tools. Familiarity with Microsoft DevOps Boards is desirable, as is experience working with clients in regulated industries. You will be confident in analysing project workloads and performance metrics, producing clear, actionable reports for a range of stakeholders. A strong grasp of risk assessment and the ability to coordinate risk management activities across projects is essential. More ❯