26 to 50 of 85 1st Line Support Jobs in the UK

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices near to Sutton in Surrey/Greater London. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices and applications; in … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills More ❯

1st line contact centre support +Permanent opportunity +Security cleared role - must be eligilble for DV clearance +On site in London Skills: +1st line support experience +Windows Server +Willingness to go through DV clearance - Sole British national - due to nature of the project The schedule consists of three 11-hour day shifts … followed by three 11-hour night shifts, and then six days off. We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out … skills Effective inter-personal skills Customer service orientation Ability to work alone whilst under pressure Enthusiastic team player Flexible, adaptable & customer-orientated If you'd like to discuss this 1st line contact centre role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

1st Line IT Support Technician (Hybrid) - £23,000/£24,000 per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused … IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments. You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux … annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

1st Line IT Support Technician (Hybrid) - £23,000/£24,000 per annum - Hull Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a 1st line support technician to join their team. I'm looking for a proactive and customer-focused … IT Support Technician to join our growing IT Support Team. In this varied and rewarding role, you'll be responsible for providing first-line technical support to end users across multiple systems and environments. You'll be supporting Windows desktops, Microsoft 365 environments, and network infrastructure while occasionally working with MacOS, Linux … annum, favourable holiday allowance, 2 days hybrid working after probation, ongoing development and training plus many more. How to Apply : If you are interested in hearing more about this 1st Line IT support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

as part of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you … their call. To log calls to NASP, LSP and third-party suppliers on behalf of NHIS customers. To monitor calls logged on the service desk and inform the First Line Support Team Leader. To ensure customer complaints are escalated to the First Line Support Team Leader. To be responsible for processing and … Training Provider WEST NOTTINGHAMSHIRE COLLEGE Working Week Monday-Friday 8.30am-4.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly … IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when … Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment Benefits Career progression opportunities. Company pension Health & wellbeing programme On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality More ❯

built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a 1st Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure … our company's technology runs smoothly. As an onsite 1st Line Support Technician, you will spend the majority of your time providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively. This is a fantastic opportunity for … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. As More ❯

built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a 1st Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure … our company's technology runs smoothly. As an onsite 1st Line Support Technician, you will spend the majority of your time providing technical assistance and support to our staff across the country. You will work closely with our IT professionals to resolve technical issues efficiently and effectively. This is a fantastic opportunity for … or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act as an escalation level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. As More ❯

understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London. This position is responsible for the following: Provide 1st line support … installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 Microsoft Office 365 Exchange & One Drive Microsoft Active Directory … and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic, ability to motivate others and a positive willingness to get involved. Liaising with external support vendors. The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of More ❯

understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London. This position is responsible for the following: Provide 1st line support … installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS, iOS and Android and printers. Microsoft Server 2012, 2016, 2022 Microsoft Office 365 Exchange & One Drive Microsoft Active Directory … and phone skills. Be commercial and show a keenness to understand the business. Enthusiastic, ability to motivate others and a positive willingness to get involved. Liaising with external support vendors. The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of More ❯

of all types and size with a suite of products and services to provide a complete IT & telecoms package. Due to steady growth they are looking to recruit a 1st Line desk engineer to predominantly provide remote technical helpdesk support. Role: You will be the first point of contact for support queries and will have … tickets, escalations and follow ups. The role will involve fault diagnosis and resolution, providing remote and telephone support for client infrastructure and end-users. Key Responsibilities: •Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes •Respond appropriately to technical issues raised, through resolution or escalation •Prioritisation and management of … and maintaining strong relationships with customers through the support you deliver •Maintain concise and clear documentation via ticketing system and knowledge base Ideal skills: •Previous experience providing 1st Line Support for a Managed Service Provider preferred •Microsoft 365 support and administration including security configurations •Microsoft Windows Server and Desktop Support More ❯

1st Line IT Support Engineer – Sevenoaks - £30,000 + Great Opportunity! Role: 1st Line IT Support Engineer Location : Sevenoaks Salary : £25,000 - £30,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a Managed Service Provider based in Sevenoaks who are on the lookout for a 1st Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are looking for More ❯

1st Line Support Technician I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment. Responsibilities … Act as the first point of contact for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more Requirements Minimum … Annual bonus of up to 5% 22 days holiday, increasing to 25 days with tenure Company laptop and training opportunities Regular team events and personal development support This role offers a career-defining platform for someone eager to advance in the IT services industry. Apply now to learn more ONLY if you have the desired skills. More ❯

Graduate/1st Line Support - SQL/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o … Databases/basic SQL o Remote Access Tools Entry level role - salary in the region £24-30K Apply now for immediate consideration and interview this week! Graduate/1st Line Support - SQL/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

Graduate/1st Line Support - SQL/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o … Databases/basic SQL o Remote Access Tools Entry level role - salary in the region £24-27K Apply now for immediate consideration and interview this week! Graduate/1st Line Support - SQL/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

Job title: 1st Line Support Technician Salary: up to £29k Location : Milton, Cambridge My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build … in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Support for PCs and servers remotely and on-site (Win & 2022) Installing PCs/upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts and website … hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Team player Keen to learn Confident communicating over the phone More ❯

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen … to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices … and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to More ❯

A well-established organisation is seeking a 1st Line Support Engineer to join its collaborative IT team. This role is ideal for someone with a customer-focused mindset, strong troubleshooting skills, and a desire to grow within a dynamic technical environment. You’ll be supporting over 250 users across the business, ensuring a responsive and … experience. Key Responsibilities Act as the first point of contact for technical support across the business. Deliver a best-in-class customer experience to internal users. Provide 1st line assistance and troubleshooting for hardware, software, and connectivity issues. Log and manage support requests via the internal Service Desk system. Liaise with external vendors … and suppliers to support issue resolution. Configure, maintain, and support devices including laptops, desktops, mobiles, tablets, AV/VC equipment, and printers. Ensure compliance with IT policies and procedures. Maintain and update technical documentation and contribute to team knowledge sharing. Collaborate with senior support colleagues to develop technical skills. Support team members More ❯

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real … We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a … We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. More ❯

Service Desk Associate (IT Customer Service - 1st Line Support) Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to … external customers, helping resolve day-to-day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and … technologies. Key Duties and Responsibilities: Respond to incoming support requests from external customers via phone, email, and ticketing systems. Log, categorise, and prioritise tickets based on impact and urgency, following agreed SLAs. Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting. Assist in More ❯

First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter My client is seeking a Contract IT Analyst for an initial 3-month engagement with view of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35. Key Requirements 2+ Years of … First Line Support/Service Desk Experience Experience building PC’s and Mobile Devices is Preferred Ability to follow processes and log support tickets accurately Locality to Exeter and willingness to commit to full time onsite work Strong Communication Skills What you need to do now If you feel like this First Line …/Service Desk role is a good fit for you and would like to know more then please apply with your most up to date CV. First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter More ❯

JOB TITLE : 1st Line IT Support SALARY: £25,600 per annum SETTING: 40 hours per week. Office based with two days a week working from home after the first 8 weeks of training is completed. BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts … individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Livingston JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Livingston office. Day-to-day, you will be the first point of contact … either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience, to reach a satisfactory resolution. More ❯

Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯