26 to 50 of 64 1st Line Support Jobs in the UK

Job Title: 1st Line IT Support Technician Location: Oulton Broad, Suffolk Salary: £25,000 - £28,000 Depending on Experience We are seeking a motivated and customer-focused 1st Line IT Support Technician to join our dynamic IT support team. This role is crucial for providing first-line technical assistance, troubleshooting, and resolving IT-related issues for users within the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support … environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1st Line IT Support Technician, you will serve as the first point of contact for users, assisting with a range of More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line More ❯

Job Title: IT Support Manager (macOS- Apple) - 1st Line Support Location: Leeds (Hybrid - 2 days onsite per week) Contract Type: Fixed Term Contract (12 Months) Working Pattern: Full Time Join Us as a Technology Support Manager (macOS)! Are you an experienced … macOS engineer with a passion for providing exceptional support? Do you thrive in a dynamic environment and want to play a key role in building a new support service for our Apple MAC estate? If so, we have the perfect opportunity for you! At our organisation … setups. * Previous use of ServiceNow for incident management. * Familiarity with Smart Phone technology, particularly iPhone and related applications. What You'll Do: * Provide advanced 1st line support for macOS, applications, and hardware, including peripherals. * Deliver outstanding customer service and technical assistance. * Troubleshoot and resolve complex More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯

1st Line Support Oxford (Onsite) £25k to £26k DOE DXP Talent are looking for an enthusiastic 1st Line Support Engineer to be based onsite 5 days a week in Oxford with a market leading Business. This is a great opportunity … certifications/qualifications to back up your interest. Day to day you'll be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to … a team and develop your IT skills and experience with the chance to develop your IT career. Ideal experience: - Windows 10 and 11 Support - O365 (Azure AD, Teams, Intune, Exchange Online) - Experience with ITSM If you think you'd be a great fit for the role please send More ❯

1st Line Support Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineers! After already placing within the … business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting … business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to More ❯

1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £24,000 - £28,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services … to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for … IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £26,000 -£28,000 (based on experience) Hybrid working (2 days in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme More ❯

1st Line Support Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1st Line Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical … staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required. Role & Responsibilities User Support: Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft … Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users More ❯

We're looking for an enthusiastic 1st Line Support Technician to join our team at Cleartech Communications Ltd and be the first point of contact for customers, solving their technical issues with expertise and care. If you’re passionate about technology, love helping people, and … want to be part of a growing, customer-focused company, get in touch! Role Provide 1st Line support on the service desk, ensuring all tickets, incidents and service requests are correctly logged Dealing with internal IT support, supporting staff and customers with Office … other internal systems and platforms Perform root cause analyses on issues and, where appropriate, investigate reasons and feed back to the team Offering support and guidance to users in the use of the company’s bespoke business applications and liaising with our in-house maintenance team Working as More ❯

1st line of Technical Support Team Leader needed for a fast-growing business in Tunbridge Wells. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. The ideal candidate will have a strong technical background and possess excellent … abilities to effectively lead and support the Technical Support Team. Key Responsibilities Lead and manage the 1st Line Technical Support team, providing guidance, training, support and team absence management as needed. Serve as the primary point of technical escalation … for complex customer issues, ensuring timely resolution and customer satisfaction. Escalating complex issues to 2nd Line for further investigation and resolution. Monitor call and ticket volumes, prioritise tasks, and allocate resources effectively to meet customer needs and ensure SLAs are being met. Generate reports on technical issues and More ❯

JOB TITLE : 1st Line IT Support SALARY: £24,000 per annum SETTING: Office based with two days a week working from home after the first 8 weeks of training is completed BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group … evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. LOCATION : Nottingham JOB SPECIFICATION: 1st Line IT Support This role sits within the helpdesk team at our Nottingham office. Day-to-day, you will be … resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members of the technical support team, using their knowledge and experience More ❯

1st Line Support Analyst £30,000 Fully Remote An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within … a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. In addition to day-to-day support tasks, you'll have the chance to broaden your experience by … Outstanding customer service skills and a strong service-oriented mindset * Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory * A proactive support analyst who is eager to learn and develop professionally * Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Experience supporting Dynamics 365 Familiarity with More ❯

1st Line Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile … Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for: 1st Line Technical Support Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯

1st Line IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1st Line IT Support Engineer Areas : Central London (EC1) Salary: £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We … growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be More ❯

a company that will invest in your growth? Our client, based in West Hampstead, an established MSP is offering a clear route from first-line support through to second-line and further. All while you learn the ropes in a fast-paced but supportive … team. What Does the Role Entail? You'll be on the front line of IT support - the first person customers speak to when something goes wrong. Your mission is to respond to incoming tickets within 15 minutes and either resolve the issue quickly or escalate it … On Offer? Alongside a salary of up to £30,000, you'll have access to a progression road-map that means something - from first line support to second line, and even the option to move into account management down the line. The interview process More ❯

looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job … An exciting opportunity has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. … have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong More ❯

DK Recruitment are seeking a 1st Line Support Engineer on behalf of our client based in Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the … offer great career progression and training opportunities! Tech stack Microsoft 365 Azure VMware Hyper-V Active Directory Administration (passwords, users, groups, permissions) Desktop support Network support Windows Server Location: Bristol (2 days WFH per week) Benefits Up to £29,000 DOE Private health care 25 days More ❯

including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager, the 1st Line Support Engineer is responsible for providing support to DA's customers, mainly via phone, email, webchat, and … our London based office in Holborn, Monday to Friday). As part of our global service desk team, you will collaborate with our support team in Kuala Lumpur. From time to time, you may also work directly at the customer's offices (London based). As such … you will need to demonstrate a good level of empathy and excellent customer service skills, to ensure DA can maintain delivery of first-class support service. This role offers exposure to the full IT landscape, not just a subset of the technology. As such, this role will suit More ❯

Does a 1st Line IT Support role working for a leading and state of the art automation manufacturer excite you?? It certainly should! This is a rare opportunity to join a company who are making equipment for our future automation, if you wish to learn … within a state-of-the-art facility runs. Tell me more! You'll be working closely with the Senior Administrator and providing front line desktop IT support and other technical advice to business users. You'll be involved with help desk monitoring and problem solving, assisting More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. … leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up More ❯

in Warrington. Typical job duties and responsibilities will be to: -build laptops - inserting memory, configuring the laptop and arranging shipping -this role is typically 1st line support Our client is seeking some in or close to Warrington and must be able to work Monday-Friday More ❯