4 of 4 1st Line Technical Support Jobs in the UK

Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through … learn on the go with attention to detail. Processing service tickets raised by customers, analysing faults, and providing remote solutions. Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics ...

Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through ...

looking for a motivated and adaptable School Support Engineer to join our dynamic team. In this role, you ll provide IT support for a Multi-Academy Trust (MAT) delivering Primary, Secondary, and Post-16 education in Seaford, East Sussex , ensuring the smooth operation of their … services. What You ll Do: Provide advanced desk-side IT support for a large MAT customer as part of our Educational Services team, currently spanning three geographically separate locations within Seaford, East Sussex. Diagnose and resolve IT issues for staff and students, both in person and remotely. Maintain ...

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve … platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer services. • Monitor alerting and ticket queues based on service impact and SLAs. • Feed ...