Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
warrington, cheshire, north west england, united kingdom
CDW UK
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
bolton, greater manchester, north west england, united kingdom
CDW UK
Position Tile: 3rdLine Application and Cloud Engineer As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset … logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and diagnosing complex technical issues Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with … changes. Proven capability in the following technologies (Certification is an advantage) Security Clearance (SC) or ability to obtain Experienced in ITIL best practices Microsoft 365 Administration: Exchange on-line, Teams, SharePoint, OneDrive Administration Conditional Access Security and Compliance Policies Microsoft Endpoint Device Management Azure Azure Entra ID and Identity Management AD Connect, ADFS, WAP, PTA, MFA Virtual Machines More ❯
Job Description Title: 3rdLine Cloud Support Engineer Location: Office-based Southwest London Salary: Circa £40,000 to £45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you passionate about … make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rdLine Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations. A-Level More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Operations Resources
IT Managed Services 3rdLine Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The ThirdLine Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the … efficient ways of working. Backup Management Working with My client’s SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with More ❯
Job title: 3rdLine AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change More ❯
Job title: 3rdLine AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident, request, change More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Focus Resourcing
Our client are seeking an experienced 3rdLine Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our client are seeking an experienced 3rdLine Service Desk Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting More ❯
Mon-Fri role Opportunity for project work not just ticketed support Sponsored security clearances Plus more What do I need? Experience delivering IT support on windows technologies to a 3rdline/Senior level Skills with the following tools and tech – Windows Server (various versions), Windows OS, Active Directory, Group Policy, SCOM/SCCM, Powershell, VMWare etc More ❯
Mon-Fri role - Opportunity for project work not just ticketed support - Sponsored security clearances - Plus more What do I need? - Experience delivering IT support on windows technologies to a 3rdline/Senior level - Skills with the following tools and tech – Windows Server (various versions), Windows OS, Active Directory, Group Policy, SCOM/SCCM, Powershell, VMWare etc More ❯
Mon-Fri role - Opportunity for project work not just ticketed support - Sponsored security clearances - Plus more What do I need? - Experience delivering IT support on windows technologies to a 3rdline/Senior level - Skills with the following tools and tech – Windows Server (various versions), Windows OS, Active Directory, Group Policy, SCOM/SCCM, Powershell, VMWare etc More ❯
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pontoon
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading More ❯
a permanent role (on site based in central London) £45,000 - £50,000pa (depending on experience) For more information please apply asap. Duties (not limited to): -2nd and 3rdline work -365/Azure/AD/networking - Support to team (Escalations) - Project work (Design and Deployment) - Actively help to improve internal systems - Support of client More ❯
a permanent role (on site based in central London) £45,000 - £50,000pa (depending on experience) For more information please apply asap. Duties (not limited to): -2nd and 3rdline work -365/Azure/AD/networking - Support to team (Escalations) - Project work (Design and Deployment) - Actively help to improve internal systems - Support of client More ❯
a permanent role (on site based in central London) £45,000 - £50,000pa (depending on experience) For more information please apply asap. Duties (not limited to): -2nd and 3rdline work -365/Azure/AD/networking - Support to team (Escalations) - Project work (Design and Deployment) - Actively help to improve internal systems - Support of client More ❯
a permanent role (on site based in central London) £45,000 - £50,000pa (depending on experience) For more information please apply asap. Duties (not limited to): -2nd and 3rdline work -365/Azure/AD/networking - Support to team (Escalations) - Project work (Design and Deployment) - Actively help to improve internal systems - Support of client More ❯
london (city of london), south east england, united kingdom
Gigabit Group
a permanent role (on site based in central London) £45,000 - £50,000pa (depending on experience) For more information please apply asap. Duties (not limited to): -2nd and 3rdline work -365/Azure/AD/networking - Support to team (Escalations) - Project work (Design and Deployment) - Actively help to improve internal systems - Support of client More ❯
Basingstoke, Hampshire, South East, United Kingdom
Sanderson Recruitment
Your role will involve: All incident management related tasks for the 3rdline live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete backups … of live and reference platforms. Provide advice and assistance to 4th line SMEs when required Production of KBA's and/or Work Instructions to enable and assist colleagues Resolve and implement Ad-hoc work requests raised against the queue. Search for new processes to drive CSI improvements. Your transferable skills and experience: Advanced Knowledge and experience of More ❯