Product Manager - Agent Experience (Fluency in French & English required)
- Location
- Greater London, England, United Kingdom
integrations with third-party platforms and oversee spinning up new KAE instances end-to-end for incoming clients from discovery through go-live. Ensure Accessibility & Compliance: Champion EU accessibility regulations by design, translating regulatory and market-specific needs into actionable engineering requirements. Engage Clients & Drive Value: Serve as the trusted … high-frequency operational tools (e.g., agent desktops), with hands‐on craft in user research, journey mapping, and usability testing with agents and supervisors. EU Accessibility & Platform Integration: Strong working knowledge of EU accessibility standards alongside proven experience integrating products with complex third‐party platforms and vendor ecosystems. Client Delivery & Market ...