1 to 25 of 184 CMDB Jobs in the UK

configuration item records are governed accurately and consistently. The successful candidate will oversee the strategic acceptance, identification, storage, and withdrawal of all supported configuration items from production and the CMDB platform. Role and responsibilities: This position is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their … of ITSM, change management, and record management complexities. Understanding infrastructure needs for technical assets and ensuring accurate footprint documentation through governance and assurance. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities. Driving continuous improvement on the ITSM platform and addressing … About You Essential: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience in stakeholder communication and reporting, including KPIs and MPIs. Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc. Experience with BMC Remedy and integrations. Experience in the Payments More ❯

for ensuring that incidents are resolved in a timely manner, problems are identified and remediated, and changes are managed effectively to minimize disruption to the business. In addition, the CMDB data quality in the regions as basis for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement … Stay abreast of industry trends and best practices related to incident, problem, and change management and apply this knowledge to continuously improve the organization's processes Ensure and maintain CMDB data quality (Cis and Apps) for the region in close collaboration with the global ServiceNow team and infrastructure chapters Qualifications Position Requirements Bachelor's degree in Computer Science, Information Systems More ❯

and test cases for SAP and servicenow integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis More ❯

and test cases for SAP and servicenow integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis More ❯

serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision … Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software … and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and More ❯

/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective … Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB). Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend … to drive a more efficient organisation. Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation. Management of SACM control risks and managing audit items effectively. Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities. We More ❯

serve as the backbone for observability, service reliability, release and change management, and infrastructure management. The leader will drive the automation and governance of BCG's configuration management database (CMDB), integrating it with SRE, ITSM, and CICD pipelines to support always-on, compliant, and cost-efficient operations across BCG Core, BCG X, and CT. Key Responsibilities: Strategic Leadership & Platform Vision … Define and deliver the strategy, roadmap, and execution of BCG's global SACM platform. Establish the CMDB as a real-time, trusted system of record for configuration items across cloud, on-prem, and hybrid environments. Embed SACM capabilities into core IT processes including observability, incident response, service management, and architecture governance. Champion automation, transparency, and traceability of all infrastructure, software … and asset relationships. Automation & Integration: Build and operate a fully automated CMDB with bi-directional integrations across inventory, CICD pipelines, monitoring, and ITSM tools. Ensure SACM data is actively maintained through automated discovery, tagging, and reconciliation across systems. Enable cross-functional teams to consume and contribute to SACM data via APIs, dashboards, and shared workflows. Integrate with change, release, and More ❯

to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT More ❯

service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third-party toolset integration to ensure that the … data held is complete and accurate. Conduct regular CMDB data quality audits: raising data quality issues with Data/Service Owners as appropriate. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Support the implementation and continuous improvement of ServiceNow apps and ITSM processes. Prepare and present reports and dashboards to management and other stakeholders. Work closely More ❯

service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third-party toolset integration to ensure that the … data held is complete and accurate. Conduct regular CMDB data quality audits: raising data quality issues with Data/Service Owners as appropriate. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Support the implementation and continuous improvement of ServiceNow apps and ITSM processes. Prepare and present reports and dashboards to management and other stakeholders. Work closely More ❯

platform integrations Certifications desired: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM) ServiceNow Application Developer ITIL Foundation Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous Excellent written and verbal communication skills Strong customer service focus and ability to present to senior stakeholders Ability to work both independently and as More ❯

for ITOM and HAM implementation. Required Skills and Experience Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. Knowledge of MID Servers, network protocols, and cloud discovery methods. Ability More ❯

to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯

to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯

roadmaps for ITOM and HAM implementation. Key Skills & Experience: • Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM • Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. • In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. • Knowledge of MID Servers, network protocols, and cloud discovery methods. • Ability More ❯

for ITOM and HAM implementation. Required Skills and Experience: Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management. In depth understanding of the hardware asset lifecycle and how Discovery contributes to asset accuracy. Knowledge of MID Servers, network protocols, and cloud discovery methods. Ability More ❯

microservices, API-driven and event-driven design patterns. Practical exposure to cloud platforms (preferably Azure), CI/CD pipelines and Agile frameworks (Scrum/Kanban). Solid understanding of CMDB, data management and information-security principles. Clear, concise communication style Eligibility for BPSS clearance Why join their team Hybrid working with free on-site parking and a culture that values More ❯

microservices, API-driven and event-driven design patterns. Practical exposure to cloud platforms (preferably Azure), CI/CD pipelines and Agile frameworks (Scrum/Kanban). Solid understanding of CMDB, data management and information-security principles. Clear, concise communication style Eligibility for BPSS clearance Why join their team Hybrid working with free on-site parking and a culture that values More ❯

stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal More ❯

stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal More ❯

stakeholders. Key Responsibilities: • Analyse business requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal More ❯

service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯

service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯

service management principles. Knowledge of other modules of ServiceNow platform. Experience supporting, coaching, and mentoring less experienced colleagues. Experience of CI/CD, DevOps, modern development workflows. Experience with CMDB/CSDM. ITIL 4 certification. Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision. Technical skills We'll More ❯