1 to 25 of 35 CMDB Jobs in the UK excluding London

model and schema design, including request types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service … management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst ...

issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding ...

that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk, automation tools). Training and Support: Provide training and support to technology staff on the effective use of service design and self-serve ...

maintained and updated appropriately. Attend daily service review meetings, providing ticket management updates and dashboard reporting to support customer management activities. Participate in CMDB and stores meetings with customers and partners to ensure compliance with agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce ...

focuses on modernising IT operations, driving automation, and improving service delivery across complex environments. Key Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments ...

tuning, and load balancer configuration updates Collaborate with vendor management teams on escalated transport or device issues, ensuring regulatory requirements are met Contribute to CMDB enrichment through topology validation and asset reconciliation Support automated impact assessments and change risk analysis, with a focus on operational resilience Participate in continuous service ...

design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding of ServiceNow data model, CMDB, (CSDM 5) and core platform capabilities Experience building and supporting secure integrations (REST/SOAP APIs, Oauth, IntegrationHub) Ability to define and implement data mappings ...

management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video ...

true-ups and remediation Embed controls across procurement, finance and IT functions Drive licence optimisation , cost savings and cloud efficiency Maintain accurate asset data, CMDB alignment and reporting Support vendor negotiations and contract renewals As a successful Software Asset Management Administrator, you will have: Proven experience as a Software Asset ...

improve the software and IT hardware governance processes and procedures across the business to improve the data collection. Support the implementation of the new CMDB and replacement Asset management tooling. Populate and maintain a hardware and software Asset Management database. Through the use of the asset management tools, monitor ...

/TPRM) • Experience in Agile/Scrum methodology, handling end-to-end project lifecycle • Knowledge of integrations with enterprise monitoring tools • Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls • Strong experience in Flow Designer, Workflows, and Service Catalog development • Experience with integrations using REST/SOAP … performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Desirable skills/knowledge/experience: • Excellent communication and interpersonal skills • Strong problem solving and analytical abilities • Good team management and time management skills • Ability ...

doing stock audits for University Hospitals Morecambe Bay sites (Barrow, Kendal And Lancaster). While maintaining the data within theTrust's Configuration Management Database (CMDB). The ICT Asset Management Officer is responsible for performing regular audits on Trust ICT assets by analysing and interpreting data fromvarious ICT systems … Accepting Deliveries of varies types of ICT Equipment Tagging and Recording of All Received ICT Equipment to be input in to trusts Configuration Management Database systems. Assign Equipment to requests, Liaise with engineers to assist in scheduling and prioritising own work whilst maintaining data integrity withina secure and controlled environment ...

vulnerability management processes Enhance asset discovery and scanning coverage across on-prem and cloud environments Integrate Qualys with enterprise tools such as ITSM and CMDB platforms Automate workflows using APIs and scripting Produce reporting and dashboards for technical and business stakeholders Support remediation programmes and provide best practice guidance Skills ...

Intune or other MDM solutions Understanding of application packaging and deployment Foundational networking knowledge to support troubleshooting and infrastructure teams Confident using ticketing, CMDB and knowledge management tools Awareness of security and compliance best practice within IT support Calm, resilient and professional approach when managing pressure or competing priorities Strong ...

mobile and connected device activity across incident resolution, request fulfilment and deployment, covering build, configuration and distribution. Alongside this, you'll maintain accurate CMDB records, work closely with internal teams and external suppliers to resolve connectivity and telemetry issues, and support reporting across asset usage and trends. There ...

validation and optimisation of Service Mapping solutions Key experience required Strong hands-on experience with ServiceNow ITOM and Service Mapping Expertise in ServiceNow Discovery, CMDB and CSDM Experience with application dependency mapping and service modelling Ability to customise Service Mapping patterns and troubleshoot mapping issues Strong understanding of enterprise application ...

months initial. Large Estate - would suit someone who is just starting out on their career as a Hardware Asset Manager/Software License/CMDB specialist. Small but very friendly and welcoming team. Will need to have excellent communication skills. Good working knowledge of Excel - any experience of working within ...

initiatives Monitor system performance and recommend improvements Manage upgrades, patches and system maintenance Liaise with third-party vendors and suppliers Keep systems, documentation and CMDB up to date Ensure compliance with ITIL processes and SLAs Your tech exposure Factory & production environments Mobile devices and end-user support Printing & AV equipment ...

criteria and provide visibility through ServiceNow Dependency Maps and Unified Maps. Required Experience Strong ServiceNow ITOM and Service Mapping experience. Experience with ServiceNow Discovery, CMDB and CSDM. Knowledge of application dependency mapping and service modelling. Experience creating and customising Service Mapping patterns. Ability to interpret application and infrastructure architectures ...

business services, enabling accurate impact analysis and faster issue resolution. Required Experience Strong ServiceNow ITOM and Service Mapping experience. Experience with ServiceNow Discovery, CMDB and CSDM. Knowledge of application dependency mapping and service modelling. Experience creating and customising Service Mapping patterns. Ability to interpret application and infrastructure architectures and translate ...

Validatewhethereachlineisstillrequired Identifyownershipandaccountability Confirmsupplier/providerdetails Produceaclear,evidencedrecommendationforretentionorcessation Theauditwillsupportcostreduction,serviceoptimisation,andgovernancecompliance. 2.1AssetIdentification Compilea completeinventory of: PSTNlines Broadbandcircuits(includingDSL,FTTC,FTTP,leasedlines) Reconciledatafrom: Existingsupplierinvoices Internalrecords/CMDB(whereavailable) Localsitevalidationwhererequired 2.2DataCapture(PerLine) Foreachidentifiedline,thecontractormustcapture: Linereference/circuitID Physicallocation/site Businessuse(ifidentifiable) Associatedservice/system(ifknown) Serviceowner(namedindividualorrole) Sitecontact/suitecontact Supplier/ ...

Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS. Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping. Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows. Act as Level 3 escalation point; monitor platform health … 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale. Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge. Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration. Strong REST/SOAP API integration skills; experience ...

software, hardware, models, and data. Manage configuration baselines, ensuring that configuration items are accurately recorded and controlled. Maintain and administer the Configuration Management Database (CMDB) and associated configuration registers. Ensure configuration items are uniquely identified, version controlled, and traceable throughout their lifecycle. Support the configuration change management process, including raising … governance and compliance processes. Strong communication and collaboration skills to work with multidisciplinary engineering teams. Experience using configuration management tools or repositories such as CMDB platforms, SharePoint, or engineering lifecycle management tools. Degree in Engineering, Information Technology, Systems Engineering, or related discipline (or equivalent experience). Holds or is eligible ...

Managed Service Providers (MSPs) Maintain accurate network diagrams and documentation Assist with annual Crypto Key Fill procedures Update and maintain the Configuration Management Database (CMDB) Offer technical on-call support out of hours on a 1 week in 4 basis What you'll bring: Experience with Juniper network devices ...