for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (ConfigurationManagementDatabase), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet … team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring they meet performance standards … or a similar fast-paced environment is a plus. Service Management: Practical experience in developing and implementing strategies for change management, release management, knowledge management, CMDB, configurationmanagement, and service reporting. Demonstrated ability to manage the planning, coordination, and execution of service transition activities, ensuring they meet quality standards and More ❯
CMDB Specialist & Analyst Competitive Salary & Benefits Glasgow/Hybrid We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the … business value, security and innovative potential of their IT infrastructure. Role Overview Systal is seeking assistance to further enhance the CMDB Function within their Service Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management … Change Management, Incident Management, ConfigurationManagement, Problem management, Disaster Recovery, Site Management and Reporting. What will you be doing? CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets. CMDB Service Modelling – Creating, developing and maintaining service maps that accurately represent the relationships between More ❯
Knutsford, Cheshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth More ❯
technical and operations understanding * Understanding of Agile, Waterfall based project delivery * Good understanding of all aspects of IT Service Management * ITSM Platforms - Workflow, reporting, CMDB, Monitoring/Alerting, * Experience in driving standardisation within Service Design * Experience of working in regulated environment * IT Operations experience in professional services * Strong customer focus More ❯
Erskine, Renfrewshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communication skills, both written and oral, with the ability to More ❯
on successes and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Amtis Professional Ltd
ServiceNow-related issues, and stay updated with the latest ServiceNow features and best practices. Candidates will need to have strong knowledge of ITSM and CMDB, excellent problem-solving and analytical skills, and the ability to work both independently and as part of a team. Strong communication and interpersonal skills are More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom
Engie
Procure and deploy laptop/desktop and mobile devices according to group standards. Install, configure, support, and troubleshoot software applications and services. Ensure the CMDB/Asset Database is up to date regarding user allocation and asset retrieval. Process requests for Starters, Leavers, and Movers and associated user account managementMore ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to More ❯
Aldershot, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions to More ❯
CI/CD pipelines) Desirable Skills ServiceNow Certified System Administrator – Required or in progress ITIL V4 Foundation certification Experience with other ServiceNow modules (e.g. CMDB, Discovery, HRSD, SecOps) Exposure to Virtual Agent, Performance Analytics, or custom app development More ❯
CI/CD pipelines) Desirable Skills ServiceNow Certified System Administrator – Required or in progress ITIL V4 Foundation certification Experience with other ServiceNow modules (e.g. CMDB, Discovery, HRSD, SecOps) Exposure to Virtual Agent, Performance Analytics, or custom app development More ❯
CD pipelines) to support iterative development and deployment. Desirable Skills ServiceNow Certified Architect - Required. ITIL V4 Foundation certification. Experience with other ServiceNow modules (e.g., CMDB, Discovery, SecOps) to support diverse project requirements. Exposure to Virtual Agent, Performance Analytics, or custom app development. More ❯
CD pipelines) to support iterative development and deployment. Desirable Skills ServiceNow Certified Architect - Required. ITIL V4 Foundation certification. Experience with other ServiceNow modules (e.g., CMDB, Discovery, SecOps) to support diverse project requirements. Exposure to Virtual Agent, Performance Analytics, or custom app development. More ❯
Supporting change and release processes for route-to-live/production environments and ensuring environments are fully documented, including maintaining relevant information in the CMDB, will be crucial aspects of your role. In this role, you will also be responsible for managing the creation, build, upgrade, and support for all More ❯
data into ServiceNow using best practices. Experience with programming languages such as Java, JavaScript, and Python. Preferably experienced with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent. Experience using ServiceNow Catalogue Builder and Flow Designer components. Experience working within a DevOps environment, understanding related processes and controls. Strong communication More ❯
to deliver services to end user groups * Provide technical support to MSPs * Maintain network drawings * Assist with annual Crypto Key Fill * Update and maintain CMDB * Provide technical on call support out of hours on a 1 week in 4 basis Essential experience includes: * Experience of Juniper network devices * Experience of More ❯
to deliver services to end user groups *Provide technical support to MSPs *Maintain network drawings *Assist with annual Crypto Key Fill *Update and maintain CMDB *Provide technical on call support out of hours on a 1 week in 4 basis Experience: * Knowledge of Juniper network devices and firewalls *ITIL certified More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Axiom Software Solutions Ltd
at least one of the following programming languages: Java, JavaScript, and Python. 4 Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules. 5 Experience utilizing the ServiceNow Catalogue Builder and Flow Designer components. 6 Experience of working within a DevOps environment and the More ❯
Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements More ❯
directly with executive-level customers and partners , advising on transformation strategy and value realization. Technology & Domain Knowledge Solid understanding of Technology Workflows (ITOM, ITAM, CMDB, AIOps, Observability, etc.) and their role in enterprise transformation. Familiarity with the ServiceNow platform or comparable enterprise platforms (e.g., Salesforce, SAP, Workday); certifications or ecosystem More ❯
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
london (croydon), south east england, United Kingdom
Church International Limited
planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
the IT setup for new starters.Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes. What you'll bring:A strong customer service orientation and excellent communication skills (both More ❯