14 of 14 Chat Support Jobs in the UK

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

We are recruiting a Customer Support Technician for our client, a global organisation based in High Wycombe. The Customer Support Technician is responsible for providing technical telephone, chat and email support to end-user customers ensuring optimum customer satisfaction - it's imperative the successful candidate is bright, personable and if they have previous experience in a … technical support role that would be an advantage but if they're keen to learn and practically minded full training will be given. Previous experience in a customer service role is essential. This is a hybrid role working 3 days in the office and 2 from home and is paying between £25k and £30k plus company bonus of up … customers Liaising with customers via telephone and email ensuring a 1st class service is provided at all times Generate revenue by up selling parts and service agreements where possible Support on projects from time to time Skills/Experience Previous experience in a customer service role is essential Practically minded, keen to learn, able to pick things up quickly More ❯

IT Support Engineer NG11 - Kingston on Soar | £28,000 - £32,000 + Bonus + Benefits (own transport required) Looking to take your IT career to the next level? If you've already got a year or two under your belt in first or second line support and want to work with smart technology in a company that actually … appreciates your curiosity — this role is for you. This is your chance to join a specialist tech company as an IT Support Engineer that works in data archiving and forensic storage solutions. You'll be supporting real clients, building lab-based test environments, and learning directly from the leadership team. What you'll be doing as the IT support … solutions and lab setups for new projects Working across platforms (Windows, macOS, Linux) and getting hands-on with backup and storage systems What you'll need as the IT Support Engineer: 1-3 years' experience in a 1st or 2nd line IT support role Good working knowledge of desktop and server environments (Windows/macOS/Linux) Enthusiasm More ❯

Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain stock levels Take part in active projects … from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone Employee Benefits platform - Discounts at Highstreet retailers, days More ❯

Technical Support Agent (Energy Storage Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday with shift times falling between 8am - 7pm. We also welcome applications from candidates wishing to work part- time, 25 hours per week, Monday - Friday 9:30am - 2:30pm Salary: Competitive Are you passionate … about clean energy and enjoy solving technical problems? We're looking for a Technical Support Agent to join our Technical Service Desk team, helping to power the energy transition by providing 1st line support to our product installers and end-users. About Us GivEnergy are a globally established, leading energy storage manufacturer of electronic equipment designed to manage … allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money! What You'll Be Doing As a Technical Support Agent, you'll be the first point of contact for customers or installer electricians who need assistance with our products. You'll provide remote technical support via phone More ❯

Desktop Supoport Engineer- SC Cleared - 6 months - Onsite (Gloucester) - Inside IR35 We are seeking an experienced Desktop Support Engineer with active SC clearance to join a leading energy provider on a 6-month onsite contract. You will be the first point of contact for end-users, providing hands-on technical support to ensure the smooth running of IT … Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile devices. Manage incident queues, ensuring tickets are actioned and resolved in a timely manner. Provide support to VIP users, maintaining the highest level of customer service. Handle calls, emails, Microsoft Teams chats, and monitor support channels for incoming incidents. Manage vendor relationships for IT … iPhones and iPads. Ability to create and manage user accounts (Joiner/Leaver/Mover) in Azure portal. Knowledge of creating Microsoft Teams in the Teams admin portal. L1 support knowledge of applications & SharePoint. Ability to troubleshoot Microsoft Office apps at L1 level. Contract Details: Duration: 6 months (view to extend) Day Rate: Up to £200-215 per day More ❯

Were looking for a Customer Success Associate to support TRL Software during a maternity leave cover. In this role, youll help deliver exceptional customer support for our next-generation solutions in traffic, safety, and asset management. You will be the first point of contact for customer queries, providing timely and accurate support, managing training requests, and assisting … day per week based at TRLs headquarters in Wokingham. This is a fixed-term role for approximately seven months. Key Responsibilities Respond to customer queries via phone, email, or chat Provide first-level support and troubleshooting and assistance Provide accurate product/service information and quotations for products and training Maintain internal customer data, licensing records, CRM (Salesforce … and HelpDesk Support order and subscription processing Inform customers about new features/functionality and follow up with customers regarding resolving technical issues. Share product updates and gather customer feedback Provide insights and MI reporting to support decision-making Essential Skills & Experience A proactive can do attitude Experience in customer support or client service Strong communication and More ❯

exceed daily, weekly, and monthly KPIs , including opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity More ❯

exceed daily, weekly, and monthly KPIs , including opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity More ❯

exceed daily, weekly, and monthly KPIs , including opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity More ❯

exceed daily, weekly, and monthly KPIs , including opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity More ❯

Customer Technical Support Scientist Salary: £40,000 per year Full time Office based - Sand Hutton with travel Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we … and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient. We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth. The Role In this new role you will be responsible for providing expert advice to all of our … customers on the telephone, email and live chat. You will also support your colleagues by providing scientific advice as required. You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment. You will be responsible for installing equipment and performing instrument demos More ❯

help with Contact Center platform configuration, development, customization, integration, and technical documentation to ensure overall system performance, accessibility, and usability. As a RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number … solutions. Collaborate and develop towards a single and unified interface Agent Desktop solution, focusing on functionality (agent and administrator) to manage phone, email, and chat. Lead/coordinate technical support efforts related to contact center application, perform root cause analysis, resolve escalated cases, and inform future preventative measures. Monitor, measure, and analyze product metrics, such as availability, utilization, capacity More ❯