22 of 22 Chat Support Jobs in the UK excluding London

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to … progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging … and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfill your role To keep up to More ❯

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and … a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to Group employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate … and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of the groups IT systems, applications, and policies. Adhere to company standards for data security, confidentiality More ❯

Support Engineer, 2nd line, MSP, COR7188 Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative Support Engineer, 2nd line, MSP, COR7188 3 days ago Be among the first 25 applicants Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative If you are a keen … enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with offices in Birmingham. The Role In a varied and highly-visible role, the Support Engineer will provide a true support service to approximately 850 users across multiple sites … in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory. The Support Engineer will be working 5 days onsite - predominantly in the Birmingham office - but travel to other sites will More ❯

tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform. At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying More ❯

Lead Location: Newbury, (Hybrid – 1–2 days onsite per week, WFH otherwise) We’re looking for an experienced and strategic Senior Service Desk Lead to oversee our EMEA customer support operations. This is a critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys … to align operations with client expectations and industry best practices. Essential Skills: 5+ years of experience in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure More ❯

How you’ll make an impact Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting our customers and demonstrating the value Xero … brings to their businesses. In this role, you will provide support and guidance, demonstrating empathy by actively listening and putting yourself in our customers' shoes, to deliver consistently high-quality customer satisfaction across all contact channels. The work is both challenging and rewarding, requiring resilience and adaptability. While you may not always have immediate answers, you'll be someone … date will be in August 2025. If you're someone who thrives in a dynamic environment, we encourage you to apply. What You’ll Do: Provide timely, high-quality support to customers of all levels, from beginners to experts, across all channels (such as phone, email and chat), including support for accounting and bookkeeping queries. Manage customer More ❯

How you’ll make an impact Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting our customers and demonstrating the value Xero … brings to their businesses. In this role, you will provide support and guidance, demonstrating empathy by actively listening and putting yourself in our customers' shoes, to deliver consistently high-quality customer satisfaction across all contact channels. The work is both challenging and rewarding, requiring resilience and adaptability. While you may not always have immediate answers, you'll be someone … be in July and August 2025. If you're someone who thrives in a dynamic environment, we encourage you to apply. What You’ll Do: Provide timely, high-quality support to customers of all levels, from beginners to experts, across all channels (such as phone, email and chat), including support for accounting and bookkeeping queries. Manage customer More ❯

stronger economy that can change the world. How you’ll make an impact Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting … our customers and demonstrating the value Xero brings to their businesses. In this role, you will provide support and guidance, demonstrating empathy by actively listening and putting yourself in our customers' shoes, to deliver consistently high-quality customer satisfaction across all contact channels. The work is both challenging and rewarding, requiring resilience and adaptability. While you may not always … will be in June 2025 . If you're someone who thrives in a dynamic environment, we encourage you to apply. What you’ll do Provide timely, high-quality support to customers of all levels, from beginners to experts, across all channels (such as phone, email and chat), including support for accounting and bookkeeping queries. Manage customer More ❯

stronger economy that can change the world. How you’ll make an impact Xero’s Customer Experience (CX) team works collaboratively to provide 24/7 proactive and reactive support to a diverse range of Xero users, including small business owners, bookkeepers, and accountants. As a CX Specialist, you’ll be a passionate Xero brand ambassador, dedicated to delighting … our customers and demonstrating the value Xero brings to their businesses. In this role, you will provide support and guidance, demonstrating empathy by actively listening and putting yourself in our customers' shoes, to deliver consistently high-quality customer satisfaction across all contact channels. The work is both challenging and rewarding, requiring resilience and adaptability. While you may not always … will be in June 2025 . If you're someone who thrives in a dynamic environment, we encourage you to apply. What you’ll do Provide timely, high-quality support to customers of all levels, from beginners to experts, across all channels (such as phone, email and chat), including support for accounting and bookkeeping queries. Manage customer More ❯

Social network you want to login/join with: Technical Customer Support Specialist - Sensors & Automation, Chester col-narrow-left Client: Thomas Lee Recruitment Location: Chester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 283228bab5de Job Views: 31 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: Just finished your engineering degree? Or … a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering … Do Help customers choose the right sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Log activity in the internal SAP system Handle More ❯

Don't worry if your current CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. key words: IT Support, it infrastructure, vmware, azure, gcp, AWS, it projects, manchester, hybrid, remote, hyper-v, citrix, cloud, IT Managed Services, MSP Circle Recruitment is acting as an Employment Agency in relation More ❯

with computers, helping others understand technology, and keeping up with the latest advancements? If so, then this could be the perfect opportunity for you. Role Provide 1st level IT support to Senior Technicians - onsite and offsite Installing and configuring a wide range of hardware and software Use TeamViewer for remote access Communicate with customers through Naveris, Teams and face … to face Conduct Server & Data backups Training Information Communications Technician Level 3 Apprenticeship Standard: As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to … improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills You will gain expertise in configuring networks and More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯

Customer Support and Onboarding Coordinator We are seeking a highly motivated and customer-focused Customer Support and Onboarding Coordinator to join our team. This dual-role position is designed for someone passionate about helping customers succeed, providing excellent support, and ensuring a smooth onboarding experience. The ideal candidate will serve as the first point of contact for … customer inquiries while also playing a key role in educating and training new customers to achieve their goals with our product or service. Key Responsibilities: Customer Support: Respond promptly to customer inquiries via email, chat, phone, and other support channels. Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team as needed. Maintain accurate records … of customer interactions in our CRM or support software. Identify recurring issues and provide feedback to improve user experience. Develop and update FAQs, help articles, and other self-service resources to empower customers. Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand and can effectively use our product or service. Conduct personalized training sessions (virtual More ❯

/2024 Learning Provider Delivered by PROFESSIONAL APPRENTICESHIPS LTD Employer OPTIMISING IT LTD Vacancy Description Working in a small team, you'll learn a variety of tasks, including: Helping support customer enquiries via telephone and instant chat Diagnosing 1st line support cases with the help and support of the rest of the team Supporting clients with … IT and tech issues Setting up PCs and laptops for new starters Remote support for clients Referring more complex issues to senior members of the team Building machines Managing software Employer Description Following on from the previous vacancy, the employer is keen to recruit an additional apprentice starting early September. Optimising IT won the Best Managed Service Provider award More ❯

in the video game industry and trends. Desirable but not essential: Bachelor's or higher degree in linguistics. Benefits Training. Lunch and Learns. Management Development. Wellbeing Portal including Live Chat and Support. Mini Health checks. Access to Counselling and structured therapy. Online CBT. Perks and Discounts. Qualified nurses on hand to offer support on a range of medical More ❯

launches of new product features, making sure Street.co.uk remains best-in-class. On a day-to-day basis you’ll be the go-to for our clients, providing live chat support, with a focus on lettings management and accounting, building your knowledge of our products, troubleshooting issues and then assessing the best course of action to resolve the … You’re adaptable to each issue dealt with and truly take pride in your work. Here’s what you can expect to be working on as a Lettings Accounting Support Specialist at Street Group: Becoming an expert on the Street.co.uk platform, across the different areas including sales, lettings management and lettings accounting. Acting as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call. Be able to make the call of when to escalate more complex tasks to our Street Engineering teams. Proactively looking at ways to build your knowledge of our products. Proactively ensuring customers understand and are making More ❯

Job Description Performance Marketing Campaign Manager Chertsey, Surrey (Hybrid) £45,000 + bonus & benefits Our client is looking for a Conversational Commerce Campaign Manager to lead chat-based sales and engagement campaigns across key digital channels like web chat, apps, and WhatsApp for a leading global tech brand. You’ll be the driving force behind chat marketing … you're passionate about digital, data, and consumer behaviour—and know how to blend creativity with commercial outcomes—this is for you. What You’ll Do: Plan and deliver chat campaigns that support flagship product launches across Europe Work with CRM, product, and content teams to create proactive, personalised messaging Optimise chat scripts and sales flows to … drive conversions and upsell opportunities Train chat agents with best-practice tools and insights Analyse performance data and customer feedback to continuously improve Skills Needed 3+ years’ experience in digital chat or messaging campaigns (e.g. LivePerson, Sprinklr, Zendesk) A creative and data-led mindset, with experience in personalisation and performance marketing Great stakeholder skills – you’ll collaborate with More ❯

of topics in Economics, while also developing references and examples of tasks. Experts Acquisition: Conduct interviews and assess the qualification tests of expert candidates in Economics, ensuring their competency. Chat Moderation: Provide support by addressing project-related questions from other experts in Discord chats, especially those related to project guidelines or the Economics expertise. Auditing Work: Review and More ❯

email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Hands-on experience using generative AI and large language models (LLMs) such as ChatGPT to support content creation, campaign ideation, and performance optimisation. Prompt Engineering for Brand-Aligned AI Output: Skilled in crafting effective prompts and structuring data to guide AI outputs aligned with brand … hours -20 days working abroad -Salary sacrifice company car scheme -Externally run sales training aligned to your objectives -Pension -Health Insurance -Cycle to work scheme -Dental -Mental Health wellbeing Support ‍ Our Core Values More ❯

to Work Scheme Enhanced maternity, paternity and adoption leave pay. Job Summary Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Their Help to Claim service guides people through the claims process – this will include identifying suitability, helping clients to start their … claim and providing support to their first payment. Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team. The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to … whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim. You’ll have the ability to interview More ❯