26 to 48 of 48 ConnectWise Jobs in the UK

Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure More ❯

Clearance. Driver’s license and access to own vehicle. ⭐ Bonus Skills Familiarity with Energy or Police sector operations. Experience with Microsoft 365, Azure, networking, and monitoring tools. Exposure to ConnectWise ITSM/PSA system. Relevant certifications (Microsoft, Networking, ITIL). 🏢 About the Client Our client is a UK-based Managed Service Provider delivering secure, critical IT services to organisations in More ❯

teams and uphold exceptional service standards. The Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous More ❯

teams and uphold exceptional service standards. The Role: You'll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator. Oversee ConnectWise ticket queues, ensuring SLAs are consistently met. Coach and develop your team, promoting collaboration, accountability, and high performance. Support resource planning and step in hands-on when needed. Drive continuous More ❯

clients Escalating tickets if required to a higher level of support Ensuring effective communication with colleagues is maintained at all times Reporting of non-conformance and continuous improvement via ConnectWise Ensuring compliance systems and processes are maintained to a high standard and company meets the standards to which it is certified Upholding the information security system policies and procedures and More ❯

doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor … to the internal knowledge base What you'll need: UK MSP background - ESSENTIAL Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer sites Eligible for BPSS clearance This is a More ❯

MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAs incident Management. Service Request Fulfilment and Change More ❯

MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and More ❯

MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and More ❯

finance Documentation & Compliance Maintaining client contracts, SLAs Assisting with GDPR, or other compliance documentation Client & Team Support Updating CRM systems with client details and service notes Supporting ticketing systems (ConnectWise) Assisting with internal communications and team coordination Required Skills & Attributes Strong multitasking abilities and composure under pressure Excellent time management and organizational skills High attention to detail and accuracy Proficiency More ❯

MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident Management. Service Request Fulfilment and More ❯

desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent customer service via phone … email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player mindset with a willingness to share More ❯

someone who enjoys combining finance, office management, and HR support within a small, friendly team. Key Responsibilities Record and reconcile financial transactions using accounting and CRM systems (e.g. Xero, ConnectWise, GoCardless, Wise-Sync) Prepare and manage financial records, invoices, and payments Maintain accurate customer and supplier data Oversee day-to-day office operations and support compliance requirements Assist with payroll More ❯

someone who enjoys combining finance, office management, and HR support within a small, friendly team. Key Responsibilities Record and reconcile financial transactions using accounting and CRM systems (e.g. Xero, ConnectWise, GoCardless, Wise-Sync) Prepare and manage financial records, invoices, and payments Maintain accurate customer and supplier data Oversee day-to-day office operations and support compliance requirements Assist with payroll More ❯

to self-motivate. Comfortable discussing technical concepts with both technical and non-technical audiences. Highly organised, with keen attention to detail. Familiarity with CRM systems such as Salesforce, HubSpot, ConnectWise, or similar. This is an excellent opportunity for someone looking to accelerate their sales career in the cloud technology space, within a business that values innovation, teamwork, and personal development. More ❯

to self-motivate. Comfortable discussing technical concepts with both technical and non-technical audiences. Highly organised, with keen attention to detail. Familiarity with CRM systems such as Salesforce, HubSpot, ConnectWise, or similar. This is an excellent opportunity for someone looking to accelerate their sales career in the cloud technology space, within a business that values innovation, teamwork, and personal development. More ❯

ability to manage a large client portfolio using both short- and long-term sales strategies. Skilled in negotiation, expectation management, and building trusted relationships. Proficient in CRM systems (e.g., ConnectWise) and sales pipeline tools. Committed to a service-led, client-first approach. Highly organised and strategic in managing the full sales cycle. Passionate about the role of technology in education. More ❯

ability to manage a large client portfolio using both short- and long-term sales strategies. Skilled in negotiation, expectation management, and building trusted relationships. Proficient in CRM systems (e.g., ConnectWise) and sales pipeline tools. Committed to a service-led, client-first approach. Highly organised and strategic in managing the full sales cycle. Passionate about the role of technology in education. More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be … troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet … client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be … troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet … an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory More ❯

a varied pipeline of hardware, professional services, and supplier projects. Deliver projects on time and within budget, maintaining consistent profit margins. Build and implement repeatable project delivery frameworks within ConnectWise . Create structured handovers between Sales ? Projects ? Service. Develop governance, reporting, and resource planning models. Collaborate with Account Managers to identify and scope new project opportunities. Produce proposals and Statements … to quarterly and annual strategy sessions. What Success Looks Like Consistent project profitability. Standardised, reportable delivery processes. High client satisfaction and repeat business. Effective use of tools such as ConnectWise, BrightGauge, Rewst, and Hudu . What You Bring Essential: Proven IT project management experience within an MSP or IT services company. Strong technical grounding across Microsoft 365, Azure, networking, security More ❯

Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client … demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role More ❯

Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We’re looking for Previous MSP experience – you’ll understand the pace, priorities, and client … demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role More ❯