Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
GPL Technologies
mindset and attention to detail. Experience: 1+ years of experience in an IT support role (internship or service desk preferred). Experience using ticketing systems (e.g., Zendesk, ServiceNow, or ConnectWise) is a plus. Certifications: CompTIA A+, ITIL Foundation, or other relevant IT certifications (preferred but not required). COMPENSATION & BENEFITS Fully remote work from home position. Competitive opportunities for professional More ❯
Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise - Attend client sites when required - Produce and maintain accurate technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
Responsibilities: - Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents - Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise - Attend client sites when required - Produce and maintain accurate technical documentation - Assist with the deployment of client and internal projects when required Requirements: - Previous experience working within a 1st Line More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
LIMA Networks LTD
professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
LIMA
professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or More ❯
role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and certification support. The client is looking to More ❯
role. Scripting and automation experience (PowerShell, SQL). Familiarity with systems like Autotask, O365, Azure, VMware, and 3CX. Nice to Have: Experience improving service desk workflows. Exposure to ITIL, ConnectWise, ServiceNow, or customer portals. What’s On Offer: Full ownership of impactful tech projects. Supportive team culture with growth opportunities. Paid training and certification support. The client is looking to More ❯
in client environments (on-site and remote) Configure VPNs (site-to-site and client-to-site), firewalls, and network security appliances Monitor network health using RMM tools (e.g., Auvik, ConnectWise, N-able) Implement VLANs, manage routing, and optimise network performance Design and support Wi-Fi networks, ensuring signal strength and stability Assist with cloud network integration (Azure/AWS), including More ❯
and hardware lifecycle management. Strong negotiation skills across software, SaaS, and hardware agreements. Familiarity with SOC 2, and other relevant standards. Advanced Excel and experience with procurement platforms (e.g., ConnectWise Sell, Coupa, etc.). Preferred Experience launching Procurement as a Service or similar resale channels. Proven ability to integrate procurement workflows with PSA/RMM tools (e.g., ConnectWise, Autotask). More ❯
Microsoft Office, especially Excel, Word, and Outlook Organised, eager to learn and happy working as part of a team Bonus points if you have worked with ticketing systems like ConnectWise or ServiceNow More ❯
written and communication skills Strong analytical skills to track marketing performance and improve conversion rates Minimum 3 A levels, degree preferred Background in the IT service industry Experience using ConnectWise A working knowledge of Photoshop and InDesign Experience of B2B lead generation Experience with SEO best practices and tools like ahrefs or SEMrush What you will get from OryxAlign Along More ❯
Hitchin, Hertfordshire, United Kingdom Hybrid / WFH Options
Modern Networks Ltd
role, ideally within a high volume, multi-entity environment. Excellent communication skills (both written and verbal), building stakeholder confidence through regular and clear dialogue. Good systems experience - working with ConnectWise/aBillity advantageous, but not essential. A team player with high level of dedication. What you’ll get from us Great prospects - once you’ve got to grips with our More ❯