26 to 37 of 37 ConnectWise Jobs in the UK

of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯

projects Collaborate with other IT team members to address larger issues and implement improvements About you: Experience with enterprise ticketing systems such as ServiceNow, ConnectWise, Zendesk, Jira Demonstrated capability managing and supporting both Mac & Windows Device management experience with tools such as Jamf, Airwatch, Mosyle or HexNode Experience with collaboration More ❯

of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, and documentation systems) Excellent communication skills and the confidence to lead client discussions and mentor junior team members A proactive and strategic mindset … Policy, DNS, DHCP, file services) Networking - Meraki, DNS, DHCP, VPNs, firewalls, switching/routing Automation & Scripting - PowerShell, Logic Apps, runbooks (desirable but not essential) ConnectWise - PSA, ticketing, RMM (essential experience) If you're ready to be apart of an amazing, ethical MSP where you will be playing an integral role More ❯

Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady More ❯

Second Line Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady More ❯

how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for entering time and expenses in ConnectWise as it occurs. Work through a daily schedule in ConnectWise that has been established through the dispatch process. Understand processes in ConnectWise by completing assigned … training materials and blueprints on the ConnectWise University. Enter all work as service tickets into ConnectWise. Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual More ❯

email and telephone support calls for our maintenance clients referring more complex issues to the Lead engineer To actively manage maintenance tickets within the ConnectWise ticketing platform. To provide out of hours and weekend support on an occasional basis if required. To take an active role in completing maintenance reports More ❯

recovery solutions including Acronis, Datto, and Azure Backup, with regular validation and recovery testing. Configure, maintain, and optimize Remote Monitoring and Management (RMM) tools ConnectWise Asio including scripting, alert policies, patch management, and automation workflows. Tune monitoring platforms to reduce noise and increase issue visibility. Analyze logs, metrics, and performance … administration. Participate in on-call rotation and assist with after-hours incident response as needed. Requirements: Familiarity with administering and configuring RMM platforms like ConnectWise Automate, N-able, or Kaseya. Experience managing monitoring tools in multi-tenant environments. Strong hands-on experience with backup solutions Acronis, Datto, and Azure Backup. … custom RMM scripting. Strong troubleshooting and communication skills, with the ability to balance multiple client environments. Nice to Haves: Experience with PSA tools (e.g., ConnectWise Manage, Autotask). Certifications such as Microsoft Azure Administrator, CompTIA Server+/Network+, or vendor-specific RMM certifications. Understanding of compliance standards (HIPAA, SOC More ❯

to internal and external enquiries. Mailbox Cover for Relationship Mangers and Internal Account managers. Ticket & CRM Management: Manage tickets and boards within CRM software (ConnectWise), ensuring accuracy, completeness, and timely processing. Regularly update tickets with relevant client and order information to maintain transparency across internal teams. Qualifications and Skills Essential … to detail. Desirable: Previous experience within IT services, purchasing, or finance administration. Familiarity with IT hardware/software procurement. Previous experience using CRM software (ConnectWise/or similar). What Success Looks Like in This Role Accurate and timely processing of client orders, tickets, and administrative tasks. Consistent demonstration of More ❯

the business. Maintain and update company policies and procedures, ensuring compliance with industry regulations, health & safety, ISO 27001 and GDPR standards. Implement and manage ConnectWise PSA updates and system changes. Maintain accurate records of contracts, assets, and renewal dates internally and for clients, ensuring compliance with service agreements. Assist the … to the full maternity cover period. Previous experience in a B2B IT-related industry. Technical Knowledge: Familiarity with Xero, finance systems, HR management systems, ConnectWise PSA (desirable) Qualifications: Business Management/Operations Management or a related field degree Professional qualifications (desirable but not mandatory) ISO 27001 knowledge (desirable) Equivalent experience More ❯

of a busy MSP, you'll need to be adaptable, great at problem-solving, and experienced in working across different client infrastructures. Experience with ConnectWise is essential to manage service tickets, client support, and project workflows effectively. Key Responsibilities: * Design, deploy, and manage cloud solutions at an expert level (AWS … Azure, ConnectWise, or Google Cloud) for a range of clients. * Support cloud migrations, ensuring seamless transitions from on-premises to cloud environments. * Monitor, troubleshoot, and optimise cloud infrastructure, ensuring high availability and performance. * Implement security best practices and compliance standards across cloud environments. * Provide technical support and consultancy to clients … acting as a trusted advisor for cloud strategy. * Work with ConnectWise to manage tickets, documentation, and client communications. * Stay up to date with emerging cloud technologies and suggest improvements. What We're Looking For: * Strong experience working with cloud platforms (AWS, Azure, or Google Cloud). * Azure - Expert level across More ❯

performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system for improved tracking and reporting Own the Starters & Leavers process and other operational responsibilities Commute between Maidenhead and Hemel Hempstead offices to stay … principles and managed service delivery Experienced in transforming teams and raising standards Analytical mindset for managing reports, KPIs, and ticket trends Practical knowledge of ConnectWise PSA is highly desirable 🚀 The Sell Join a fast-growing MSP that’s gone from £10M to £25M in 2 years Huge opportunity to shape More ❯