Senior Helpline Manager
- Hiring Organisation
- Jobleads-UK
- Location
- City Of London, England, United Kingdom
delivery of all online support services, ensuring quality and effectiveness Collaborate with the Senior Helpline Manager to align remote support operations Monitor performance, review data, and adapt services accordingly Provide leadership and support to online teams and volunteers Ensure safeguarding protocols and risk management procedures are followed Lead digital … background in digital and online service management, with experience introducing innovative online tools Knowledge of safeguarding protocols for vulnerable individuals Exceptional leadership, communication, and data analysis skills Ability to work flexibly, including some evenings, weekends, and on-call responsibilities Benefits & Pay Salary/Rate: Competitive pay rate (please ...