IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the … team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the … team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the … team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupportAnalyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupportAnalyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide … timely and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Tempest Vane Partners
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupportAnalyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupportAnalyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide … timely and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Tempest Vane Partners
My client is a market leading Energy & Commodities Trading business focused on delivering sustainable energy solutions and trading power and gas across Europe. They are currently looking for a DesktopSupportAnalyst to ensure the smooth operation of their end-user computing environment. What You'll Get An opportunity to work in one of the most exciting … A market leading compensation package including basic salary and annual bonus. Benefits including pension contribution, healthcare, life assurance and 25 days annual leave. What You'll Do As a DesktopSupportAnalyst, you will be the first line of technical support for employees, ensuring their desktop environments are running smoothly and securely. You will provide … timely and effective technical support for hardware, software, and networking issues across a hybrid work environment. Provide 1st and 2nd line desktopsupport for Windows and Mac environments, including laptops, desktops, mobile devices, and peripherals. Troubleshoot and resolve hardware, software, and connectivity issues for on-site and remote users. Deploy, configure, and maintain end-user hardware and More ❯
and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Corporate: Engage in a deep variety of business-critical … resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies. Responsibilities Position Purpose: The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. Primary Accountabilities/… Responsibilities: Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates. Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of More ❯
Senior IT/DesktopSupportAnalyst x 2 - New (REFBJ26) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of IT/DesktopSupport Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach … the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration & troubleshooting skills Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & Firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are … as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with More ❯
Competitive Salary + Comprehensive Benefits We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk - DesktopSupportAnalyst I for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and … service delivery. In this role, you'll be the face of the IT team - providing critical desktop and remote support to internal users across multiple global locations. You'll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees. What You'll Be Doing: Providing top-tier IT support (in-person, phone, remote) to employees at all levels Troubleshooting and resolving desktop, mobile, printing, and network issues Managing user accounts via Active Directory and working within an enterprise Windows environment Supporting software deployment, patching, and security remediation Managing hardware assets and supporting onboarding/offboarding procedures Collaborating with vendors, contractors, and building management on IT installations Working More ❯
Helpdesk and DesktopSupportAnalyst Our Client a retail bank ?" based in the City London ?" is looking to recruit Helpdesk and DesktopSupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and … remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or More ❯
Helpdesk and DesktopSupportAnalyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and DesktopSupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and … remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or More ❯
DesktopSupportAnalyst/2nd Line SupportAnalyst I have an exciting new opportunity that has become available for a DesktopSupportAnalyst/2nd Line SupportAnalyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service … service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron More ❯
DesktopSupportAnalyst ?" Bank ?" City London We are looking to recruit a DesktopAnalyst with at least 5 years experience of working in DesktopSupport from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for … the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable … of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. DesktopMore ❯
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior DesktopSupportAnalyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth … experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software … appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working More ❯
The Service Desk role is to provide professional and effective first and second level support to all News Corp business users and departments globally on various networks and computer systems within the organization, onsite or remotely. Experience: Minimum 12 months Service Centre experience in a corporate environment Proven experience working directly with multiple levels of customers, including senior management More ❯
DesktopSupportAnalyst ?" Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a DesktopSupportAnalyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate a rota to … cover the core hours from 7.30 am to 6.00 pm Monday to Friday. You will be working as a part of the Service Support Team and as such providing DesktopSupport to around 130 users across several countries in Europe with the bulk in the City London. This position will require you to have experience in hardware … take control of all issues and problems raised by users and ensure that they are clearly documented and followed up with the appropriate action to resolve them within the Support Team. The Client uses Cisco and Microsoft platforms so you need to have experience of both Cisco and Microsoft software. In terms of the types of software the Client More ❯
