Desktop Support Analyst Jobs

Desktop Support Analyst
UK

The median Desktop Support Analyst salary in the UK is £41,000 per year, according to job vacancies posted during the 6 months leading to 21 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 May 2025
Same period 2024 Same period 2023
Rank 678 861 868
Rank change year-on-year +183 +7 +210
Permanent jobs requiring a Desktop Support Analyst 40 23 108
As % of all permanent jobs advertised in the UK 0.072% 0.023% 0.11%
As % of the Job Titles category 0.079% 0.024% 0.12%
Number of salaries quoted 33 20 82
10th Percentile £30,700 £27,400 £24,100
25th Percentile £36,250 £31,438 £26,750
Median annual salary (50th Percentile) £41,000 £38,750 £34,500
Median % change year-on-year +5.81% +12.32% +4.55%
75th Percentile £50,000 £46,563 £40,000
90th Percentile £64,750 £50,600 £49,600
UK excluding London median annual salary £32,000 £29,750 £28,500
% change year-on-year +7.56% +4.39% +3.64%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,627 94,635 91,055
% of permanent jobs with a recognized job title 90.61% 94.71% 91.54%
Number of salaries quoted 26,942 67,569 57,579
10th Percentile £29,444 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,750 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,000
% change year-on-year +3.13% -5.66% +6.00%

Desktop Support Analyst
Job Vacancy Trend

Job postings that featured Desktop Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support Analyst.

Salary trend for Desktop Support Analyst in the UK

Desktop Support Analyst
Salary Histogram

Salary distribution for jobs citing Desktop Support Analyst over the 6 months to 21 May 2025.

Salary histogram for Desktop Support Analyst in the UK

Desktop Support Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 6 months to 21 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +182 40 £41,000 +5.81% 16
London +144 32 £45,000 +2.86% 14
UK excluding London +170 8 £32,000 +7.56% 6
Work from Home +112 5 £50,000 +75.44%
South West +124 3 £31,000 -27.06%
South East +88 3 £37,500 - 4
Midlands +59 2 £31,500 +11.50%
West Midlands +56 1 £33,000 +22.22%
East Midlands +36 1 £30,000 +1.69%

Desktop Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 21 May 2025, Desktop Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support Analyst in the job title.

1 37 (92.50%) Windows
1 37 (92.50%) Microsoft
2 29 (72.50%) Microsoft 365
3 28 (70.00%) Microsoft Office
4 26 (65.00%) Active Directory
5 19 (47.50%) Windows 10
6 16 (40.00%) SCCM
6 16 (40.00%) ITIL
6 16 (40.00%) Social Skills
7 15 (37.50%) ITSM
8 12 (30.00%) DNS
8 12 (30.00%) DHCP
9 11 (27.50%) SLA
10 10 (25.00%) Citrix
11 9 (22.50%) Degree
11 9 (22.50%) ServiceNow
11 9 (22.50%) Windows Server
12 8 (20.00%) TCP/IP
12 8 (20.00%) Inventory Management
12 8 (20.00%) Customer Service
13 7 (17.50%) Microsoft Exchange
13 7 (17.50%) Change Management
13 7 (17.50%) Law
13 7 (17.50%) Windows Server 2016
13 7 (17.50%) Windows Server 2019
13 7 (17.50%) MobileIron
13 7 (17.50%) Time Management
14 6 (15.00%) Video Conferencing
14 6 (15.00%) Riverbed
14 6 (15.00%) Trend Micro

Desktop Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.50%) Microsoft Exchange
2 1 (2.50%) SharePoint
Applications
1 28 (70.00%) Microsoft Office
2 4 (10.00%) Microsoft Excel
3 3 (7.50%) Microsoft PowerPoint
4 2 (5.00%) Acrobat
Business Applications
1 6 (15.00%) Remedy ITSM
2 1 (2.50%) Carpe Diem
2 1 (2.50%) Elite 3E
Cloud Services
1 29 (72.50%) Microsoft 365
2 6 (15.00%) Entra ID
3 4 (10.00%) Azure
4 3 (7.50%) OneDrive
5 2 (5.00%) Mimecast
Communications & Networking
1 12 (30.00%) DHCP
1 12 (30.00%) DNS
2 8 (20.00%) TCP/IP
3 6 (15.00%) Cisco IOS
3 6 (15.00%) VLAN
4 3 (7.50%) LAN
4 3 (7.50%) WAN
5 2 (5.00%) Ethernet
5 2 (5.00%) Firewall
5 2 (5.00%) Remote Desktop
5 2 (5.00%) Softphone
6 1 (2.50%) VoIP
6 1 (2.50%) VPN
6 1 (2.50%) WebEx
6 1 (2.50%) Wi-Fi
6 1 (2.50%) Wireless
General
1 16 (40.00%) Social Skills
2 7 (17.50%) Law
3 6 (15.00%) Banking
3 6 (15.00%) Finance
3 6 (15.00%) Retail
4 5 (12.50%) Investment Banking
4 5 (12.50%) Legal
5 4 (10.00%) Front Office
6 3 (7.50%) Games
7 2 (5.00%) Inclusion and Diversity
8 1 (2.50%) Presentation Skills
Miscellaneous
1 6 (15.00%) CCTV
1 6 (15.00%) Driving Licence
1 6 (15.00%) Video Conferencing
2 5 (12.50%) Blackberry
2 5 (12.50%) Self-Motivation
3 4 (10.00%) Data Centre
3 4 (10.00%) Onboarding
4 2 (5.00%) Handset
4 2 (5.00%) iPhone
4 2 (5.00%) Smartphone
5 1 (2.50%) Data Protection Act
5 1 (2.50%) iPad
Operating Systems
1 37 (92.50%) Windows
2 19 (47.50%) Windows 10
3 9 (22.50%) Windows Server
4 7 (17.50%) Windows Server 2016
4 7 (17.50%) Windows Server 2019
5 6 (15.00%) Mac OS X
6 4 (10.00%) Apple iOS
7 2 (5.00%) Mac OS
8 1 (2.50%) Android
8 1 (2.50%) Windows Server 2012
Processes & Methodologies
1 16 (40.00%) ITIL
2 15 (37.50%) ITSM
3 8 (20.00%) Customer Service
3 8 (20.00%) Inventory Management
4 7 (17.50%) Change Management
4 7 (17.50%) Time Management
5 6 (15.00%) Incident Management
6 5 (12.50%) Data Governance
6 5 (12.50%) Disaster Recovery
7 4 (10.00%) Internal Audit
8 3 (7.50%) Cybersecurity
8 3 (7.50%) Problem-Solving
9 2 (5.00%) Customer Experience
9 2 (5.00%) Decision-Making
9 2 (5.00%) Patch Management
9 2 (5.00%) Problem Management
9 2 (5.00%) Security Patching
9 2 (5.00%) Software Deployment
9 2 (5.00%) Ticket Management
9 2 (5.00%) User Experience
Programming Languages
1 2 (5.00%) PowerShell
Qualifications
1 9 (22.50%) Degree
2 6 (15.00%) ITIL Foundation Certificate
3 2 (5.00%) ITIL Certification
4 1 (2.50%) A+ Certification
Quality Assurance & Compliance
1 11 (27.50%) SLA
System Software
1 26 (65.00%) Active Directory
2 1 (2.50%) BitLocker
2 1 (2.50%) Firmware
2 1 (2.50%) Virtual Desktop
2 1 (2.50%) Virtual Machines
Systems Management
1 16 (40.00%) SCCM
2 6 (15.00%) Microsoft Intune
Vendors
1 37 (92.50%) Microsoft
2 10 (25.00%) Citrix
3 9 (22.50%) ServiceNow
4 7 (17.50%) MobileIron
5 6 (15.00%) Cisco
5 6 (15.00%) Remedy
5 6 (15.00%) Riverbed
5 6 (15.00%) SAP
5 6 (15.00%) Trend Micro
6 2 (5.00%) Adobe
6 2 (5.00%) Qualys
7 1 (2.50%) Apple
7 1 (2.50%) DocuSign
7 1 (2.50%) HP
7 1 (2.50%) iManage
7 1 (2.50%) Intapp
7 1 (2.50%) McAfee
7 1 (2.50%) Mitel