Senior Manager, Customer Success Engineering
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation. Drive scalable technical capability across the team, includingexpertisein Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation. Establish and improve standards for customer success plans,adoptionroadmaps, account scorecards, health checks … signed, measurable success plans with time-bound value milestones. Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning. Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’sbook of business. ...