BPO & ITSM Strategist
- Hiring Organisation
- Intellias
- Location
- United Kingdom
consulting Deep expertise in ITSM and Business Process Operations, including service delivery and operating models Strong understanding of managed services commercials, pricing models, and financial modeling Proven experience designing or shaping service offerings, not just delivering them Ability to translate operational capabilities into clear, sellable value propositions Experience working … managed services models, including predictive, preventive, and AI-augmented operations Define service structures and packaging aligned with enterprise client needs Develop pricing approaches and financial models for managed services, including cost-to-serve, margin scenarios, and automation impact Partner with Finance to ensure offerings are commercially viable, scalable ...