22 of 22 Genesys Jobs in the UK

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - Computer More ❯

with MS Office tools (Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools … commercial and contractual frameworks within enterprise accounts. Certifications Salesforce Administrator or equivalent CRM certification (preferred). Sales Methodology Certification (e.g. MEDDPICC, Challenger, SPIN Selling) advantageous. Relevant vendor certifications (e.g. Genesys, NICE, AWS, Azure) beneficial. Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits More ❯

of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - 10+ More ❯

large, complex organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a More ❯

TOGAF or BCS Certification (Desirable) Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

TOGAF or BCS Certification (Desirable) Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat More ❯

skills (oral and written). Self-motivated leader that can build highly effective, collaborative teams that deliver measurable value. Product Management experience is required. CRM. Contact Center solution, preferred Genesys and/or Amazon Connect. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Technical Statement: You must be able to understand, analyse, and evaluate complexity and risk across a range of contact centre solutions, with experience in deploying and/or managing Genesys, NICE, or other enterprise or cloud-based platforms. This should include inbound and outbound capabilities, workforce management (WFM), real-time and historical reporting, and agent desktop tools, along with familiarity More ❯

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across … employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is looking for an HRIS Manager who will drive an outstanding employee experience, ensuring ourtools and technology are market leading. You will lead a team of HRIS Analysts that are … to excellence, and attention to detail. Demonstrated ability to work professionally; to uphold confidentiality and manage sensitive situations with tact. Proactive enthusiasm for solving problems and innovation. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business More ❯

DWS. Deep understanding of client device technologies and their underlying architecture. Expert-level knowledge of Intune, Azure Virtual Desktop (AVD), Application Packaging, Mobile Device Management (MDM), and CCaaS (eg, Genesys). Familiarity with Azure, SQL, DevOps, Microsoft 365, and PowerApps. Salary : £575 per day More ❯

fast-paced environment. Based in or willing to commute to Manchester. Desirable (but not essential) Experience with any of the following CCaaS Providers: Zoom RingCentral NICE GoTo Dialpad Five9 Genesys 8x8 Content Guru Why Join Customer satisfaction over sales : A rare opportunity to focus on true customer success and not sales focused. This company is truly looking for a conscientious More ❯

success in enterprise B2B sales, with experience across BFSI, Healthcare, Telecommunications, Travel, or Utilities sectors. You have experience with Contact Centers across industries; strong knowledge of CCaaS platforms (e.g., Genesys, Five9, NICE) and related tools/processes. You have proven ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You More ❯

success in enterprise B2B sales, with experience across BFSI, Healthcare, Telecommunications, Travel, or Utilities sectors. You have experience with Contact Centers across industries; strong knowledge of CCaaS platforms (e.g., Genesys, Five9, NICE) and related tools/processes. You have proven ability to sell complex SaaS solutions to large enterprise clients, including a strong track record of exceeding revenue targets. You More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc). Hands on experience of Amazon Connect. Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc) Ability to troubleshoot using AWS Services such More ❯

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯