1 to 25 of 32 Genesys Jobs in the UK

seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems … Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest genesis cloud features and capabilities. Responsibilities: Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers an infrastructure teams to understand project objectives and create robust genesis cloud designs Lead … the implementation and configuration of genesis cloud solutions ensuring they align with best practices and industry standard. Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact centre tools and databases Define and document technical specification system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases More ❯

resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce More ❯

redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯

redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯

redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM More ❯

resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce More ❯

resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce More ❯

resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce More ❯

guidance on the design and deployment of GenAI-powered virtual agents across both voice and digital channels. Advise on voice AI integration into omni-channel contact centre platforms (eg Genesys, Avaya, Amazon Connect, Five9). Define and refine requirements, use cases and success criteria for RFI responses. Assess and recommend LLM/GenAI technologies (OpenAI, Anthropic, Google Gemini, etc.) and More ❯

and ensure comprehensive test coverage. Excellent analytical and problem-solving skills . Strong communication skills , both written and verbal, to interact with stakeholders and present findings. Desirable: Experience with Genesys or other contact centre solutions. Familiarity with CRM platforms like Siebel. Experience with CI/CD pipelines , version control, and test estimation. Knowledge of SQL (Oracle or Microsoft databases). More ❯

to understand their business needs and requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise More ❯

and experience required for this role: Solid experience of testing omnichannel platforms and their integration points, including all levels of System and Integration Testing Experience of working with a Genesys omnichannel solution Experience with CRM platforms like Siebel CRM Solid understanding of Agile (particularly Scrum) software testing methodologies and the practices of a tester in this environment Proficient in Test More ❯

to understand their business needs and requirements Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies. Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions: Ideally understand target state architecture for each platform and able to explain functionality achieved with each platform and how that can fit in enterprise More ❯

Analytics, and successfully rolled it out to 10 of our brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market More ❯

business efficiency and growth. What we’re looking for: 10+ years in IT, with 5+ in leadership (Infastructure/Cyber/Security) Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready to lead More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

fully trained, you’ll move to a hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities Handle incoming calls and emails via Genesys, logging incidents into ITSM. Aim to resolve issues at the first point of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your More ❯

experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable More ❯

experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and influencer, comfortable More ❯

experience working with service centre performance data, including operational metrics and KPIs Ability to translate data into actionable insights for leadership and board presentations Exposure to contact management systems (Genesys) HOW TO APPLY: Please register your interest by sending your CV to Mojola Coker via the apply link on this page. More ❯

and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical More ❯

and access at all times. You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio. A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical More ❯

dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware. Working with the Data Architect to define data strategy and architecture for interaction history, customer profile … technical stakeholders alike. Desirable Qualifications Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Expert (MB-230) Power Platform Solution Architect (PL-600) Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio. Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice. Familiarity with regulatory and compliance requirements around data privacy and call recording More ❯