15 of 15 Genesys Jobs in the UK

challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com . Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com . Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com. Designation : Principal Architect Joining Location : Bristol, London Mode of Employment : Permanent/Hybrid Job Summary The Genesys SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience … in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities Lead the design and architectural strategy for complex Genesys CloudGenesys Engage environments Develop scalable and resilient solutions to support highvolume contact centers Ensure the architecture meets current business needs and is flexible … Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services More ❯

a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that … enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and … solutions. Actively participate in Agile ceremonies and contribute to product backlog refinement. Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow More ❯

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

Office applications. No formal educational requirement, qualification through experience is sufficient for the role. Desirable Desirable skills in order to be a strong candidate are the following: Citrix applications, Genesys, Freshservice. Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential). Any infrastructure and Windows server experience. ITIL v3/v4 Certification (ideal but not essential). More ❯

We are looking for a dynamic and proactive Genesys Engineer who can think creatively to solve complex problems and meet user requirements. You must be agile and adaptive, capable of delivering results while managing the details of implementation. You must have demonstrable expertise in Genesys Cloud with a wide range of knowledge, and be ready to research and learn new … techniques, languages, and frameworks. Working with a DevSecOps mindset, you will be developing, delivering, and operating Genesys Cloud using a secure and stable approach. The Senior Engineer, drives change, advocates best practices and leads by example. Can estimate and reliably deliver complex tasks impacting multiple systems. They support and lead the technical direction in their squad and can communicate future … both technical and non-technical stakeholders. Contribute to improvements of our technical excellence and ways of working within Squad, Chapter, and Guild forums. Experience Required Technical: Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third-party tools and services. REST API/ More ❯

track record as an engineer with experience in the Contact Centre industry would be advantageous Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable. Experience with Genesys, FileNet, and Kana Response would be advantageous Thanks Sugan More ❯