Service Support Analyst
- Location
- Greater London, England, United Kingdom
Provide technical, operational and communication support during major incidents or outages Maintaining CMDB records including patches, upgrades and licences Talking with end users and / or Level 1 agents to determine the nature of problems, diagnosing the source of issues Creating and updating knowledge base articles and guidance … will work together to define learning and development objectives that help you meet these expectations: Strong IT background with experience supporting digital and / or data services in the production environment Strong customer service background, working in 2nd line support A logical, analytical approach to problem solving Knowledge ...