Technical Service Manager
- Hiring Organisation
- The Virtual Recruiter
- Location
- Worcester, Worcestershire, UK
- Employment Type
- Full-time
strong relationships with customers, suppliers and technology partners. Operational Improvement: Standardise technical processes. Introduce automation where appropriate. Maintain documentation and technical standards. Support ISO9001, ISO27001 and Cyber Essentials compliance. Help shape future technical strategy. About YouYou'll already have significant experience leading technical teams within a Managed Service Provider … wirelessFirewallsBackup and disaster recoveryVoIP and Unified CommunicationsBroadband, leased lines and connectivityExperience with PSA and RMM platforms is essential. Desirable: Microsoft CertificationsITIL Foundation3CXSonicWallUbiquitiISO9001 or ISO27001 experienceSuccess in the RoleWithin your first year you'll have: Built a high-performing technical team. Improved customer satisfaction and service performance. Reduced escalations. Standardised documentation ...