Dundee, Scotland, United Kingdom Hybrid / WFH Options
NCR Atleos
Excel (formulas, pivot tables, data analysis). Experience in IT support, ideally in the ATM or financial services industry. Understanding of software deployment lifecycles, ITIL processes, and change management procedures. Strong problem-solving, organizational, and communication skills. Preferred Qualifications University degree in Information Technology or a related field, or … experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar). Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks. ITILFoundation certification. Experience working in regulated or highly secure environments. As an NCR Atleos employee, we provide you with several core benefits as More ❯
Dundee, Scotland, United Kingdom Hybrid / WFH Options
NCR Atleos
Excel (formulas, pivot tables, data analysis). Experience in IT support, ideally in the ATM or financial services industry. Understanding of software deployment lifecycles, ITIL processes, and change management procedures. Strong problem-solving, organizational, and communication skills. Preferred Qualifications University degree in Information Technology or a related field, or … experience with enterprise software distribution tools (e.g., CA ITCM, Microsoft SCCM, or similar). Familiarity with scripting (e.g., PowerShell) for automation of deployment tasks. ITILFoundation certification. Experience working in regulated or highly secure environments. As an NCR Atleos employee, we provide you with several core benefits as More ❯
City of London, England, United Kingdom Hybrid / WFH Options
Harvey Nash Group
Conferencing Industry-recognized qualifications such as MCSA Windows 7/10, MCSE, MOS Knowledge of Apple Desktop/Laptop/OSX is an advantage ITILFoundation certification is a plus Ability to work under pressure, take ownership, and meet deadlines Excellent communication skills Flexible team player comfortable in More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
Royalmailgroup
Leadership Experience managing End User via telemetry, persona management, and automation/self-service Clear stakeholder communication skills Energetic, collaborative, and enthusiastic about delivery ITILFoundation certification What we offer you... Competitive Salary 18% Bonus Car allowance Leading Pension Scheme Hybrid Working (2-3 days in office) Private More ❯
of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management platforms, such as ServiceNow. • ITILFoundation certification or equivalent experience preferred • Experience in troubleshooting and resolving technical issues in a timely manner • Strong knowledge of IT systems and More ❯
London, England, United Kingdom Hybrid / WFH Options
DFS
Directory, G Suite, OSX, Android, ChromeOS, Windows 7/10, antivirus, remote desktop, Jira or similar ITSM platforms, and basic hardware diagnostics is beneficial ITILfoundation certification is advantageous; training will be provided You demonstrate excellent problem-solving skills and a willingness to learn and grow DFS Benefits More ❯
Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITILFoundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer More ❯
Brighton, England, United Kingdom Hybrid / WFH Options
Bupa
skilled, collaborative, and ready to make an impact. You’ll bring: A degree-level background in IT, Computer Science, Engineering, or a related field. ITILFoundation certification (or higher) and experience working within an ITIL framework. Experience in an IT application support role. Strong interpersonal and communication More ❯
and Azure. Familiarity with Microsoft Intune and Autopilot for device deployment. Good working knowledge of Microsoft 365 and Exchange admin. Desirable (Nice to Have) ITILFoundation certification. Experience with Apple laptops and mobile device support (Android & iOS). Exposure to Teams Telephony configuration and troubleshooting. #J-18808-Ljbffr More ❯
end to end experience. Support and input to our IT strategy. What You Will Bring Leading service focused teams and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITILFoundationMore ❯
London, England, United Kingdom Hybrid / WFH Options
Sophos Group
end to end experience. Support and input to our IT strategy. What You Will Bring Leading service focused teams and functions. Strong knowledge and foundation within ITSM. People management of local and global teams including managing differing cultures. Project management experience. Organisational change management experience. ITILFoundationMore ❯
practices. Leadership: Create a vision for the customer, drive efficiency, and challenge the status quo to improve service management. The ideal candidate will have: ITILFoundation certification (or equivalent). Extensive experience in Service Delivery Management. Experience in an airport setting is highly advantageous. Proven ability to manage More ❯
London, England, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
practices. Leadership: Create a vision for the customer, drive efficiency, and challenge the status quo to improve service management. The ideal candidate will have: ITILFoundation certification (or equivalent). Extensive experience in Service Delivery Management. Experience in an airport setting is highly advantageous. Proven ability to manage More ❯
with data warehousing and reporting Certifications (Preferred) Microsoft Certified: Power BI Data Analyst/Fabric Analytics Engineer Microsoft Certified: Azure Data Engineer Associate (desirable) ITILFoundation Certification (beneficial) Experience At least 1 year of experience with Microsoft Fabric Demonstrated success in implementing BI solutions at scale Experience managing More ❯
Stratford-upon-Avon, England, United Kingdom Hybrid / WFH Options
NFU Mutual
delivery. • Strong communication and interpersonal skills. • Proven ability in project execution and delivery, managing resources effectively. Qualifications: • Degree or equivalent industry experience (Essential). • ITILFoundation certification (Desirable). At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Lloyds Banking Group
here. What you’ll need Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment. Solid understanding of ITIL processes, especially Incident, Problem and Change. Own and coordinate major incidents and ensure timely resolution, communication, and post-incident review activities. Ensure alignment with … ensuring team alignment and service transparency. Contribute by finding opportunities for automation or self-service. And any experience of these would be really useful ITILFoundation certification. Experience in enterprise environments with 24*7 operations. Familiarity with monitoring tools (e.g. Splunk, Dynatrace) Exposure to Agile, Devops or SRE More ❯
Office 365, AD, Exchange, SharePoint) Experience supporting Android/iOS devices and business telephony systems Working knowledge of IT networks (DNS, DHCP, VPN, etc.) ITILFoundation certification (or willingness to obtain) Excellent communication and organisational skills Full UK driving licence (occasional travel required) What You'll Gain Access More ❯
Tools. 3. Basic Knowledge Of It Operations And Infrastructure. 4. Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration. Certification 1. ItilFoundation Certification Is Recommended But Not Mandatory. 2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role. More ❯
ARIS (e.g., JavaScript, XML) is desirable. Ability to work independently and collaboratively in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITILFoundation Certification (preferred but not required). If you are ready to take your expertise to the next level, apply now to become More ❯
Merthyr Tydfil, Mid Glamorgan, Wales, United Kingdom
Yolk Recruitment
service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITILFoundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven More ❯
service delivery in a multi-supplier environment. Essential Qualifications & Experience Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience. ITILFoundation certification. Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises. Strong stakeholder engagement and vendor management skills. Proven More ❯
customer-focused attitude, with strong interpersonal skills and the ability to navigate complex situations with tact and diplomacy. These are the nice-to-haves... • ITILFoundation certification. • A Scrum Master certification. • Experience supporting document management systems (e.g. OpenText Extended ECM, Microsoft SharePoint, Autodesk Construction Cloud, etc.). What More ❯
MacOS, iOS and Android) - using corporate deployment tools and processes. Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc. Nice to have: ITILfoundation certification Intune, JAMF, O365, MAM and MDM knowledge Good user and client management skills Who we are: We're a business with More ❯
platform tidy, our documentation sharp, and our stakeholders smiling. Train and mentor teams in new processes. Staying up to date with the latest in ITIL, service management, and CSI wizardry. What were looking for Level 4/5 qualification or equivalent experience. Relevant ICT industry-recognised qualification to advanced … level or equivalent experience. ITILFoundation certification (bonus points for Practitioner or CSI). Strong understanding of process improvement methodologies such as Lean, Six Sigma, etc. Ability to work cross-functionally and influence without authority. Experience of providing regular reports and presentations on the status of improvement initiatives. … techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services. Detailed understanding of the ITIL Framework and meeting Service Level targets. Working with management to integrate continuous improvement strategies into the organisations goals and objectives Demonstrated expertise in computer More ❯
working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line … role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills … both written and verbal Desirable Experience ITILFoundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies More ❯