Guernsey, Channel Isles, South West, United Kingdom
Apogee Corporation**
the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure continuity and minimal disruption. Act as the key liaison between stakeholders and operational teams, building strong and productive relationships. Coordinate with technical staff, third-party suppliers, and … and real-time feedback. Maintain detailed documentation including procedures, service catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to risk management, governance, compliance, and audit-readiness. Lead and mentor service delivery team members to create a high-performance, collaborative culture. Flexibility: We support work-life balance and encourage applications from More ❯
operations of the team, handling queries from clients in a timely and effective manner and manage the returns process to full client satisfaction and operational efficiency. Main Responsibilities Team Management Schedule and oversee daily activities of the support team and conduct regular performance reviews, feedback, and training. Lead, mentor and develop a team of Technical Support Specialists. Support a … team of Skilled Operators to deliver an effective and efficient returns process. Ensure all technical support cases are documented and tracked accurately within the system. Returns Management Primary point of contact for escalated technical issues to diagnose and resolve. Analyse return trends and implement strategies to reduce return rates and report back to the senior management team. Oversee … the returns process ensuring all returns are processed efficiently and in compliance with company policies. Coordinate with the production team to manage inventory affected by returns. Carry out assessments of returned products to identify faults and defects. Personal Development Maintain an in-depth understanding of the company’s products and technologies and provide training to the team when needed. More ❯
processing orders, and ensuring the smooth flow of goods in and out of the warehouse. Warehouse Administrator Responsibilities: " Capture and edit high-quality photos of stock " Organise and manage inventory effectively " Process orders in a timely manner " Assist with general warehouse tasks as needed Previous skills and experience of a Warehouse Administrator " Knowledgeable about IT equipment would be beneficial … although not essential " Taking high-quality photos of products for online listings or internal records. " Entering data into systems, maintaining accurate records, and ensuring proper documentation for inventory, orders, and shipments. More ❯
at scale. Expert-level understanding of AWS/GCP Observability across: Proficiency in working with cloud-native APIs from AWS (e.g. AWS Config, CloudWatch) and GCP (e.g. Cloud Asset Inventory, Cloud Monitoring) Experience with Python to automate API integrations and data workflows Experience working with structured data pipelines (e.g. JSON ingestion, normalization, tagging, enrichment) Experience with container technologies (Docker … and Kubernetes platforms (e.g. EKS, GKE, OpenShift) Experience integrating inventory data with CMDB platforms Familiarity with NoSQL databases Infrastructure as Code (IaC) Hands On Expertise: demonstrable experience with the following: Programming Languages: Python and Go. CI/CD: Terraform, Harness, Tekton, Jenkins, etc. Testing Automation: Terratest, Cucumber, PytestBD, AWS Fault Injection Simulator (FIS), Chaos Mesh, etc Experience deploying and More ❯
