26 to 50 of 324 Knowledge Transfer Jobs in the UK

in secure environments. Produce and execute software and integration tests. Identify and resolve bugs and deployment issues. Demonstrate software functionality to clients and stakeholders. Document technical work and support knowledge transfer to junior team members. Contribute to continuous improvement and adoption of new technologies. Participate in lessons learned and best practice sharing across teams. Essential Skills & Experience: Strong … development within Agile teams. Proficiency in one or more programming languages: Python, C#, Go. Solid understanding of the systems engineering lifecycle. Experience working on large, complex, and secure systems. Knowledge of APIs and data architecture. Strong grasp of networking fundamentals and the networking stack. Scripting experience with PowerShell, Bash, or VBScript. Experience with software release audits (as developer or More ❯

maintain documentation for all production changes. User Support & Coordination Liaise with business users for issue clarification and provide functional support for Dispatcher planning processes. Provide end-user training and knowledge transfer where required. Document known issues, workarounds, and best practices in the knowledge base. Continuous Improvement Identify automation or process optimization opportunities for recurring support tasks. Contribute … configuration, job monitoring, logs, and core modules). Hands-on experience with Oracle Database, SQL queries, and Unix/Linux commands. Familiarity with integration tools (e.g., webMethods). Knowledge of Windows and Linux server environments, log analysis, and file transfer protocols (SFTP, NFS). Soft Skills Excellent communication and problem-solving skills. Strong analytical mindset and attention to More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

across cross-functional teams including developers, QA, business analysts, UI/UX designers, project managers, solution architect, process engineers, etc., Mentor and guide team members, promoting skill development and knowledge sharing. Stakeholder Communication Act as the primary technical point of contact for business stakeholders and product owners. Translate business requirements into technical deliverables and ensure alignment with business value. … quality checks, and performance reviews. Process Improvement & Governance Promote agile and DevOps practices for faster, iterative delivery. Continuously improve delivery frameworks, methodologies, and tools. Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power … Engagement: Ability to interact with and influence senior stakeholders, including C-level executives. Business Acumen: Understands how technology impacts business outcomes and customer experience. Governance, Compliance & Quality Testing & QA: Knowledge of testing strategies including unit, integration, UAT, and performance testing. Audit and Documentation: Experience maintaining documentation, change logs, and audit trails. Technical Skills: Software Development Lifecycle (SDLC): Understanding of More ❯

sell/present to customers the value of Advanced Services − Collaborates proactively with other CE’s to ensure optimal use of resources to meet customer needs. − Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions The Senior Consultant may perform any of the following components of the role breakdown depending on specific engagements: Proactive Service … Services Consultant for large-scale networks. Must possess strong technical account management skills. Minimum 1 year of experience in high-level support. − Large-scale network design skills. − In-depth knowledge of network management, network availability & capacity planning. − Expert level knowledge and hands-on experience in Cisco Data Center technologies, including Nexus and ACI. − Expert level internetworking troubleshooting in … experience in Advanced Services or high-level support. − Very Strong Consulting and communication skills − Professional level CCDP or CCNP and CCIE written Preferred Skills - CCIE lab STRONGLY preferred - Expert knowledge of at least one technology and aiming for expertise in at least one other technology - Some experience in a leadership role Experience − Typically requires BS, CS, or University degree More ❯

and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that … . 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change … request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of More ❯

and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that … . 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change … request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required. 4. Ensure all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of More ❯

and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable skills and experience: Knowledge of Simple Mail Transfer Protocol (SMTP) Knowledge of X400 messaging Knowledge of Nexor DSA Knowledge of X500 addressing and address book replication Knowledge and More ❯