Pontypridd, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Ignite Digital Search Ltd
IT team. This is a senior technical role responsible for delivering resilient and secure LAN WAN and VPN infrastructure across a large and complex environment. Key Responsibilities Lead operational management of enterprise-wide voice and data networks Configure, maintain, and support Cisco network infrastructure including switches, firewalls, and access points Deliver secure and efficient VPN WAN LAN and wireless … lead role Deep understanding of network design configuration and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobiledevicemanagement Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco More ❯
and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines. • The ability to work under pressure and prioritise workload effectively • Experience in mobiledevicemanagement would be advantageous • Ability to communicate effectively at all levels More ❯
Job Description We're looking for a hands-on IT Administrator for a 3 month contract to support our client internal systems, manage IT onboarding and offboarding, and handle mobiledevicemanagement (MDM). You'll ensure smooth day-to-day IT operations and be the go-to person for employee setup, support, and device management. … Qualifications Set up and decommission user accounts, hardware, and software during onboarding/offboarding Provide user support (hardware, software, and network issues) Administer and support mobile devices using MDM tools Manage user access Track IT assets and maintain system security and documentation The role is based in London, 5 days per week onsite. More ❯
Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the MobileDeviceManagement (MDM) service as needed. The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support … within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience working within secure More ❯
Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the MobileDeviceManagement (MDM) service as needed. The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support … within enterprise or managed service environments (e.g., NOC or service desk). Proven ability to handle high-impact incidents and interface with senior engineers. Familiarity with monitoring and event management tools. Solid troubleshooting experience (network and/or server). Ability to assess outages and identify likely root causes. Competent PC and technical documentation skills. Experience working within secure More ❯
Technical Account Manager - Enterprise Mobility Solutions/MobileDeviceManagement We are seeking a Technical Account Manager (TAM) with strong sales capabilities to lead both the technical delivery and commercial growth of enterprise mobility solutions (primarily MDM/EMM platforms). The ideal candidate has deep technical expertise with on-premise deployments and also excels at building … customer relationships that drive revenue. This role will manage the full customer lifecyclefrom technical onboarding to commercial upsell and renewal strategy. Essential 510 years of experience in technical account management, solution engineering, or sales engineering Proven track record in MDM/EMM solution delivery and account expansion or renewal sales Hands-on experience with on-premise enterprise deployments Strong More ❯
We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯
consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯
consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at Level … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯
site support team. The ideal candidate will have expertise in Windows 10 and Windows 11 , along with hands-on experience supporting a range of hardware devices such as corporate mobile phones, iPads , and other IT peripherals. This role requires a strong passion for delivering high-quality user experiences , along with the ability to lead customer-focused initiatives and adapt … business needs. Key Responsibilities Provide first- and second-line support to end users in both Windows 10 and Windows 11 environments. Support a variety of hardware devices including corporate mobile phones , iPads , laptops, and other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track … and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary. Engage in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues More ❯
Microsoft Office 2016+, and a knack for troubleshooting. Familiarity with remote support tools (TeamViewer, ARD, RDP), Office 365 admin, and Teams. Bonus points for experience with Jamf, Intune , and mobiledevice management. Calm, positive, and resourceful – with a genuine appetite to learn and grow. Perks of the Job A vibrant, creative environment where ideas thrive. Hands-on experience More ❯
Edinburgh, York Place, City of Edinburgh, United Kingdom Hybrid / WFH Options
CV Screen Ltd
while contributing to the improvement of IT services company-wide. Duties & Responsibilities Provide first and second line support to internal users across multiple sites. Administer Microsoft 365, including user management and application support. Maintain and troubleshoot hardware, networks, and security systems. Support remote access technologies and mobiledevice management. Assist with the deployment of new systems and More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
CV Screen Ltd
while contributing to the improvement of IT services company-wide. Duties & Responsibilities Provide first and second line support to internal users across multiple sites. Administer Microsoft 365, including user management and application support. Maintain and troubleshoot hardware, networks, and security systems. Support remote access technologies and mobiledevice management. Assist with the deployment of new systems and More ❯