Microsoft CX & CCaaS Implementation Specialist
- Hiring Organisation
- TeKnowledge
- Location
- London Area, United Kingdom
Service, Microsoft CCaaS, and Copilot Studio solutions across voice, chat, and digital channels. Integrate Microsoft CCaaS, Dynamics 365 with Azure Communication Services (ACS), Power Platform, and third-party CRMs. Develop and maintain reusable reference architectures, solution blueprints, and deployment templates for D365 + CCaaS synergies. Build … live. Own UAT setup, final validation, cutover, and hypercare readiness. Implement Copilot Studio conversational flows integrated with Dynamics 365 cases, knowledge bases, and Power Virtual Agents. Design intelligent routing, agent assist, and self-service automation leveraging Microsoft AI services. Build and publish custom connectors, plug-ins, and data ...