requirements, controls and safe installation Troubleshooting faults on sauna heaters, steam generators and control systems Guiding customers through real-world installation scenarios and problem solving Recommending suitable products and accessories, upselling where appropriate and closing sales Processing orders and updating customer records Coordinating with warehouse and suppliers … equivalent) Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosis Comfortable speaking to customers and installers on the phone Strong problem-solving ability and logical approach Good written English and attention to detail Basic IT skills (email, Excel, CRM systems) Desirable (but not essential) Experience ...