London, South East, England, United Kingdom Hybrid / WFH Options
Howells Recruitment
ProductSupportSpecialist - 9 Month Fixed Term ContractLocation: Home based with occasional national travel and stay over as requiredHours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £45K (Pro Rata) Are you a natural problem-solver with a passion for user support and digital products? We're recruiting for … a dynamic and user-focused ProductSupportSpecialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. ProductSupportSpecialist Role: Reporting to the ProductSupport Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use across More ❯
ProductSupportSpecialist - 9 Month Fixed Term Contract Location: Home based with occasional national travel and stay over as required Hours: Full-time, 40 hours/week Salary: 9 Month Fixed Term Contract - £45K (Pro Rata) Are you a natural problem-solver with a passion for user support and digital products? We're … recruiting for a dynamic and user-focused ProductSupportSpecialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in a fast-paced environment. Product … SupportSpecialist Role: Reporting to the ProductSupport Lead, you'll be the go-to expert on internal systems, supporting end users across the business. Whether it's troubleshooting live issues, leading training during go-live, or capturing feedback for continuous improvement, you'll play a vital role in ensuring confident, consistent system use More ❯
Job Title: ProductSupportSpecialist - Institutions As a ProductSupportSpecialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across all support interactions, and acting as a trusted advisor to … onboarding and training of client support staff to handle routine issues independently. Monitor ticket queues to meet SLA targets, escalating internally when necessary. Collaborate with the ProductSupport Manager - EMEA and internal teams for coordinated service delivery. Collect and document client feedback, feature requests, and usability issues, relaying them clearly to Product Management. Lead or support … as a subject matter expert (SME) for the Institutions product, continuously expanding your knowledge. What we're looking for in you At least 2 years of experience in productsupport, customer success, or client-facing roles, preferably in SaaS or legal tech. Strong client relationship management skills to build trust across various stakeholder levels. Experience delivering training, workshops More ❯
culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled ProductSupportSpecialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in … This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication More ❯
Job Title: Onsite ProductSupportSpecialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both … the primary and secondary markets. About the Role: A ProductSupport role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties. Key … responsibilities include: To elicit, analyse and document business requirements for clients Support of development, testing and implementation of changes to the platform Support Clients On-Boarding and client testing requirements Providing application demos to clients Required Skills and Experience Strong analytical skills (Business Analysis background preferred) Ability to relay requirements and interact with developers Knowledge of More ❯
Job Title: Technical ProductSupport Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly … skilled and motivated engineering graduates to join their team as a Technical ProductSupport Engineer. Job Overview: As a Technical ProductSupport Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for … troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical ProductSupport has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following More ❯
Job Title: Technical ProductSupport Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly … skilled and motivated engineering graduates to join their team as a Technical ProductSupport Engineer. Job Overview: As a Technical ProductSupport Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for … troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical ProductSupport has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following More ❯
