activities to map the CMDB against the Business Capability Model and identifying gaps and documenting assumptions where appropriate. Define target architectures, transitional states, and roadmaps for service management capabilities, leveraging best practice technology frameworks (e.g. ITIL) Support teams in developing service taxonomies, support models, SLAs/OLAs, and service centric … design, and Service Management maturity uplift. Experience designing support models (L1-L3), workflow integrations, and operational handoffs. Enterprise Architecture Skilled in creating transitional architectures, roadmaps, principles, blueprints, and governance. Able to rationalise complex environments across infrastructure, cloud, applications, and platforms. Soft Skills Exceptional communication, cross team collaboration, and senior stakeholder ...