client services, or a related role, preferably supporting Software-as-a-Service (SaaS) solutions Strong technical troubleshooting skills with hands-on knowledge of Python, SQL, APIs, and enterprise software applications Proven ability to diagnose technical issues, analyze root causes, and partner with cross-functional teams to deliver effective solutions Excellent … channels Manage support requests from initial inquiry through resolution, maintaining ownership and coordinating appropriate escalations when required Troubleshoot technical issues involving APIs, data integrations, SQL queries, Python-based solutions, and enterprise software applications Collaborate closely with Product, Engineering, Sales, Customer Success, Research, Data, and other internal teams to resolve complex ...