101 to 125 of 129 Salesforce Service Cloud Jobs in the UK

and customer satisfaction. Act as an escalation point for high-severity or complex technical issues. Lead incident management, escalations, and continuous improvement initiatives. Improve processes, tooling, documentation, and self-service resources to enhance customer experience. Identify customer pain points and proactively drive improvements. Technical & Cross-Functional Expertise Maintain understanding of modern support and success technologies (AI agents, in-app … support, knowledge platforms, unified search, etc.). Build working knowledge of cybersecurity SaaS products and industry domains (e.g., XDR, EDR, NDR, SIEM, Cloud Security). Partner closely with Product, Engineering, and Customer Success to drive faster resolutions and influence product enhancements. Contribute to knowledge base, community content, and customer-facing resources. Stay current on cybersecurity trends, threats, and best … preferably in enterprise SaaS environments. 8+ years of leadership experience managing technical support teams (10+ FTEs), including global teams. Hands-on experience with ticketing and support platforms (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management). Strong problem-solving, data-driven decision making, and excellent communication skills. Experience collaborating with customers and cross-functional internal teams. More ❯

Role: Salesforce Senior Developer/Architect Contract Type: Contract (3 months initially with further extension long term) Start Date: Jan 2026 We're looking for a Salesforce Senior Developer/Solution Architect to help us design and deliver scalable, high-quality Salesforce solutions across our business. The ideal candidate is hands-on, technically strong, and confident working … with product, business, and dev teams to shape solutions that are not only well-built but also future-proof and efficient. Key Responsibilities: Design and implement end-to-end Salesforce solutions (Service Cloud focus) Lead technical delivery and drive best practices across Apex, Flows, LWC, and integrations Collaborate with admins, product managers, and BAs to translate business … development standards Provide technical mentorship and guidance to team members Ensure integration and data flows with third-party platforms (e.g., Zuora, Adobe, external APIs) Required Skills: 5+ years of Salesforce development experience Strong Apex, Lightning Web Components, Flows, and API integration skills Experience designing scalable architecture and optimising performance Strong understanding of Salesforce data model, permissions, and platform More ❯

of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. As part of the Solera family, Cap Hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive … every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry. We need people who are passionate about delivering high quality customer service through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively you will trouble shoot and diagnose customer’s issues to … crucial to our customers and is targeted on finding the right solutions to first level product support problems at the first point of contact while delivering high quality customer service using modern Customer Relationship Management (CRM) and telephony technology. What You’ll Do Trouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge More ❯

The role As the AI Solutions Engineer, you'll collaborate closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and … innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI. You'll play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You'll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype and deliver these features … in partnership with our Salesforce and Data teams. You'll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you'll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers. Key responsibilities Work closely with the More ❯

If you're a Salesforce Administrator looking to join a truly world-class business at a VERY busy and exciting time.Seriously, look no further! This is your chance to join with a constantly evolving national brand at what couldn't be a busier and more exciting time for them. They're a hugely successful business with a large, established … IT outfit and a fast-paced one with a hugely ambitious roadmap ahead.They're ramping up their Salesforce team and looking for Administrators to join them, configuring and customising their Salesforce platform across Service Cloud, Experience Cloud and Field Service! There's a whole host of new projects and features that need delivering across … and supported within the business- they have their very own IT training team and a huge range of online materials in all things tech! I want to speak to Salesforce Admins of all levels with roles offering up to £60k plus bonus. You can work remotely with 1 trip per month to their HQ. Apply today for immediate consideration More ❯

Contract Role: Prompt Engineer (Salesforce & Generative AI Integration) Duration: 4–5 months (November – March) Hourly Rate: £54.60 - £60/hour inside IR35 Location: Fully Remote (UK-based candidates only) Overview We are seeking a highly skilled Prompt Engineer with deep expertise in the Salesforce platform and hands-on experience in Generative AI integration . This role bridges the … gap between business requirements and intelligent automation, crafting high-impact prompts and embedding AI capabilities into Salesforce workflows to enhance customer experience and operational efficiency. Key Responsibilities Salesforce Platform Expertise Design and configure Salesforce objects, data models, and automation using Flows, Apex, and Lightning Web Components (LWC) . Leverage Service Cloud and Sales Cloud functionality to support AI-driven use cases. Integrate Einstein AI and Prompt Builder within Salesforce environments. Prompt Engineering Fundamentals Develop clear, context-rich prompts for generative AI models, ensuring accuracy and relevance. Apply role-based prompting , task specificity , and format constraints . Continuously refine and iterate prompt logic based on output quality and user feedback. Business Process & Use More ❯

Salesforce Consultant | £45,000 - £55,000 Are you looking for a business that is reshaping the consultancy network, who puts their employees at the forefront of what they do as well as reinvesting back into your own personal development? I've partnered exclusively with a rapidly growing Salesforce partner who specialise in the Financial Services & Healthcare industry where … needed, bursary for your own personal development as well as an array of bonus & benefits for you to enjoy & excel with! What do you need? Minimum 2+ year's Salesforce consulting experience Experience with Sales Cloud and Service Cloud Excellent internal & stakeholder management skillset Billing experience is a huge benefit Salesforce certs are a big More ❯

UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, youll manage one of our largest departments, ensuring we consistently meet SLA targets … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements supporting all colleagues in achieving productivity … the customer journey, identifying pain points and WOW moments as the voice of the customer internally, feeding insights into product, operations, and leadership teams. Youll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention More ❯

Salesforce Administrator - 6 Month Contract - £300/Day (Outside IR35) - London/Hybrid A fast-growing Saas business is looking to expand its internal Salesforce function and is seeking a Salesforce Administrator to support the day-to-day build, maintenance, and optimisation of the platform. You'll be responsible for managing data within Salesforce, including data … configuration and customisation tasks, such as creating Workflows and Flows. A key part of the role involves working closely with c-level stakeholders to understand and deliver on their Salesforce requirements, as well as building custom reports and dashboards. You'll collaborate with the internal Revenue Operations team to generate leads and produce sales reports. Key Skills: Hands-on … experience with Salesforce (Classic and Lightning) Strong knowledge of Sales Cloud and Service Cloud Proven experience in configuration and customisation Building reports and dashboards Data management, migration, and analytics Understanding of Revenue/Sales Operations More ❯

Role: Senior Salesforce Administrator Salary: Up to £60,000 - DOE Location: Manchester - Hybrid TechOhana has collaborated with a flourishing end user who is searching for a Senior Salesforce Administrator to come and join their team of highly talented Salesforce specialists. This team is made up of an incredibly experienced CTO, a Salesforce Product Owner and a … junior Salesforce Administrator, providing you with an opportunity to develop your career within this experienced team. Within this company, you will be working on their forever-developing Sales & Service Cloud platform. Your main responsibilities will be configuring the new org using Flows, creating Reports and Dashboards for senior leadership and helping design the roadmap for future advancements. … Requirements for this role: 4+ years of Salesforce Administrator Experience Hands-on experience with Configurations and Automations, eg Flows, Hands-on experience with Salesforce Data Migration Ability to gather requirements from senior stakeholders Exposure to the Core Salesforce Clouds - Pardot is a plus Certified Salesforce Administrator Interviews for this role are already taking place so do More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

Salesforce Solution Architect Remote - Manchester About the role: We're looking for an experienced Salesforce Solution Architect to design, lead, and deliver scalable Salesforce solutions across multiple clouds and integrations. You'll take ownership of the end-to-end architecture, mentor teams, and shape high-impact solutions that drive business success. Key Responsibilities Lead Salesforce architecture … and guide delivery teams. Design scalable, best-practice solutions and proof-of-concepts. Collaborate with stakeholders to ensure seamless delivery. Stay ahead of new Salesforce releases and innovations. What You'll Bring 5+ years of Salesforce implementation experience. Strong expertise in Apex, LWC, Aura, VisualForce & REST/SOAP APIs. Solid grasp of SOQL, SOSL & integration patterns. Salesforce Certified (PD1, Admin, App Builder). Sales/Service Cloud or Architect certs, SQL/Java knowledge, Agile background. Why Join Competitive package & growth opportunities Chance to shape architecture direction & mentor a talented team If you're a hands-on Architect passionate about driving Salesforce innovation - we'd love to hear from you More ❯

decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams. As a Certified Salesforce SF Industries Consultant, the Wipro FSA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The FSA presents complex information equally well to … multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities) Preferable -Has hands on experience in several mid-size, global implementations using salesforce.com in SF Insurance cloud and Financial Service cloud and Health cloud Education and Required Experience: Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and … skills Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools SF Industries Platform Developer/Consultant certification Preferred SF Industries CPQ certification or certification in either Salesforce CPQ or Apttus CPQ Preferred Handson experience with Omnistudio DataRaptor, Omnistudio FlexCards, Omnistudio OmniScript, SFIDX, Omnistudio Integration Procedures, Ratings Engine in SFI Insurance cloud and including o Product More ❯