1 to 25 of 28 Salesforce Service Cloud Jobs in the UK excluding London

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as … a Service (CCaaS). Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. … You'll play a pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their More ❯

As a Salesforce Functional Consultant, you will be responsible for analysing business processes, designing and optimising Salesforce solutions, and implementing Service Cloud and Field Service Lightning (FSL) to enhance customer service and workforce management.Your role will be instrumental in delivering digital transformation projects, optimising customer service, and ensuring the seamless integration of Salesforce applications. What you’ll be doing as a Salesforce Functional Consultant Work closely with Product Owners and Business Process Owners to align business processes with Salesforce capabilities, focusing on Service Cloud, FSL, and Workforce Management. Configure and optimise Salesforce modules, ensuring alignment with best practices, industry standards, and regulatory requirements. Implement and enhance Salesforce Field Service (SFS), optimising scheduling, dispatching, and mobile workforce solutions. Support the integration of Salesforce with other enterprise applications, ensuring data accuracy and efficient workflows. Provide support for production incidents, troubleshooting, and ensuring timely resolutions while following structured release management processes. Provide training and documentation to upskill business users on Salesforce capabilities and best practices. Conduct More ❯

Job Title: Salesforce Business Analyst (Contract) Location: Hybrid (Remote with occasional on-site meetings, London) Contract Duration: 8 Months Industry: Retail Day Rate: 500 - 550 (Outside IR35) About the Role I am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud , Service Cloud , and Commerce Cloud . They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform. … Key Responsibilities Act as the Lead Business Analyst across Salesforce implementation projects Serve as the primary liaison between the Salesforce delivery teams and Project Manager Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria Translate business More ❯

Working closely with the Director of Customer Service, the job holder will support the delivery of operational excellence across TTI EMEA Customer Service by managing KPIs, analyzing processes, and driving efficiency improvements. In addition, as a key user for Salesforce Service Cloud CRM, the Distributor Portal, and the Sales CRM, the role acts as the … primary interface between Customer Service, Sales Business Units, Supply Chain and Technology & Business Process teams, ensuring that tools are effectively adopted, continuously improved, and aligned with business needs. KEY RESPONSIBILITIES: Customer Service Analysis & Reporting Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements … and customer order management data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: · Implement new features using the right tool and technology for the job. · Work with Business Analysts to design and implement solutions. · Research new technologies and provide suggestions to service technical debt and add functional improvement. · Serve as a technical expert for Service Cloud More ❯

rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for two committed and passionate Salesforce Developers to join our growing business. PURPOSE OF THE ROLE As a Salesforce Service Cloud Developer, you will work as part of our dedicated product focused … Service Cloud squad to help design and deliver solutions to give the best experience to our customers. We operate a challenging Salesforce instance, supporting a busy multi-channel contact centre and providing support tools and services to our transaction websites. You would join us at an exciting time during an exciting programme of change and re-platforming … legacy systems into the Salesforce eco system. In this role, you can expect to: Implement new features using the right tool and technology for the job. Work with Business Analysts to design and implement solutions. Research new technologies and provide suggestions to service technical debt and add functional improvement. Serve as a technical expert for Service Cloud More ❯

Salesforce Administrator Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team. The RoleAs a Salesforce Administrator you will contribute to the ongoing development of salesforce for the organisation. Working closely with functional leaders, organisational units, and … and complete operational requests to support day to day operations.* Triage and work bug support tickets.* Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud.* Create clear documentation (such as HLDs and LLDs) to support change management.* Act as an SME for Salesforce Service Cloud Org.* Identify and highlight key … areas of improvement.* Estimate work effort required for proposed changes. The Requirements* Understanding of automation tools (such as Flow and Approval Processes).* A deep knowledge of Salesforce Service Cloud.* Ability to build and maintain good Client relationships.* Strong decision making and judgement, influencing, and presentation skills.* Salesforce Admin Certified desirable If you are looking for an More ❯

and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our … the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Senior Salesforce Solution Architect, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities : Lead the design, development, and implementation of complex … Salesforce solutions, ensuring alignment with clients' business objectives Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with Salesforce Stay current with emerging Salesforce trends, tools, and best practices Contribute to the development of Salesforce solution strategies and roadmaps Requirement More ❯

Salesforce Developer Rate - Up to £550 per day overall assignment rate to umbrella Location - London (ADHOC onsite)Duration - 6 months. MUST BE SC ELIGIBLE About the Role As a Senior Salesforce Developer, you'll lead the design, development, and deployment of enterprise-level Salesforce solutions. Collaborating closely with functional consultants, business analysts, and QA testers, you will … translate business needs into secure, high-quality Salesforce applications. You'll also support the team with technical leadership and uphold best practices throughout the software development life-cycle. Key Responsibilities Design and build secure, scalable solutions using Apex , Lightning Web Components (LWC) , and advanced Screen Flows . Implement complex access control models , including restrictive OWDs, sharing rules, and permission … sets. Develop and maintain critical REST API integrations , including secure connections via Salesforce Private Connect . Configure Salesforce Shield , leveraging Real-Time Event Monitoring to integrate with tools like Splunk SIEM . Translate business and architectural requirements into well-documented, production-grade code. Mentor junior developers, perform code reviews, and promote engineering best practices. Actively contribute to Agile More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

We are looking to hire a Salesforce Solution Architect who has experience in the Puplic Sector. Must have current SC Clearance The team that you'll be working with: As part of our continuous growth, we are seeking a Salesforce Public Sector Solution Architect to join our Salesforce Architecture and Innovation team in London, focusing on clients … in the Public Sector Domain. The Salesforce Public Sector Solution Architect acts as a strategic advisor and expert on Salesforce products and platforms for key Public Sector clients. This role engages with executive-level stakeholders and collaborates with enterprise architects and business users, providing best practices in areas such as security, performance, development processes, and governance. What you … our Public Sector clients. Ensure scalable, best-practice solutions that meet or exceed customer expectations. Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products. Identify and mitigate solution and business design risks. Build and maintain strong relationships with key stakeholders and team members. Lead overall architecture alignment and coordinate efforts across multiple More ❯

grow, innovate, and serve our customers better. We're a collaborative, product-centric team of technologists, specialists, and problem-solvers who thrive on unlocking value through modern platforms like Salesforce, Dynamics, Power BI, and automation tools. With a culture grounded in agility, transparency, and continuous improvement, we work closely with our business partners to deliver impactful solutions that make … a real difference. Salesforce Developer The Salesforce Developer is a technical expert responsible for designing, developing, and implementing Salesforce platform solutions that meet complex business requirements. This role blends strong technical skills in declarative and programmatic development with a functional understanding of business needs to deliver high-quality, scalable CRM capabilities. Working as part of the Salesforce … collaborates with architects, product owners, and business stakeholders to ensure fit-for-purpose solutions are delivered efficiently, effectively, and with best practice at their core. What you will do Salesforce Configuration & Development Develop robust, scalable, and reusable components using Apex, Lightning Web Components (LWC), and Visualforce. Work with integration platforms and APIs to connect Salesforce with other enterprise More ❯

Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud … exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability. Key … deduplication, and cleansing. Support report/dashboard creation. Training & Adoption: Develop training materials and documentation to promote adoption and best practices. What You Will Bring Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance. Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable. Strong understanding of Salesforce governance (data management More ❯

At Hargreaves Lansdown our customer helpdesk provides support for 1200 users using Salesforce Service Cloud Platform with Omni Channel Routing and Amazon Connect for Voice. As our organisation continues to grow and evolve, we are looking for several Senior Salesforce Administrators to develop solutions and provide ongoing support to our Helpdesk Colleagues. What you will be … doing You will be working as part of a Squad of 7, in an agile environment delivering scalable solutions across Sales, Service & Data Clouds. Your solutions will be AI lead where possible and provide Salesforce users with an easy to use and intuitive interface. You will govern access, development environments and releases (profiles, permission sets, sandboxes, DevOps) to … keep the org secure, compliant and stable. Extend and fine-tune Einstein, AgentForce and Data Cloud pipelines to power AI-driven insights and automation Champion best practice and mentor the team, maintaining clear documentation and knowledge sharing. About you Deep expertise in Sales or Service Cloud, with solid exposure to Einstein/AI Capabilities. Proficient with Salesforce More ❯

Company description: GXO Logistics Supply Chain Inc. Job description: Drive innovation at GXO Logistics as our CRM Systems Manager - leading the design and delivery of cutting-edge Salesforce solutions that power business growth. Were looking for a visionary CRM Systems Manager to take charge of our dynamic CRM ecosystembuilt around Salesforce Sales Cloud, Service Cloud, Data Cloud, Tableau, and more. In this high-impact role, youll drive strategic design, implementation, and support of CRM solutions that power our business forward. In addition, you will provide technical leadership, guidance, and support to the team to deliver high-quality, scalable, and efficient solutions, in addition to acting as a mentor to peers and junior developers. … attractive benefits package which will be discussed further during telephone interview.Your benefits pack includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme More ❯

Salesforce Developer (nCino) | 6 Months | £500 - £600 | Outside IR35 | Remote We’re seeking a Salesforce Developer for a 6-month contract with the likelihood of extension. This role is determined as Outside IR35 paying between £500 - £600 per day. The ideal candidate will have previous experience in the finance sectors and have an extensive background working with Sales … and Service Cloud. Key Requirements • Expert in Salesforce Sales Cloud and Service Cloud architecture• Skilled in Apex , Visualforce , and Lightning component development• Hands-on experience with nCino preferably in conjunction with Salesforce platform• Strong background in Salesforce integration and customisation techniques• Finance sector experience is highly advantageous What you need to do now … If this Salesforce Developer role is a good fit for you and would like to know more then please apply with your most up to date CV. Salesforce Developer (nCino) | 6 Months | £500 - £600 | Outside IR35 | Remote More ❯

Salesforce Business Analyst ?? Hybrid | Cardiff ?? Up to £50,000 DOE + Bonus What You'll Do: As a Salesforce Business Analyst, you'll sit within the Product team and act as a key link between business stakeholders, developers, and product leads. You'll be responsible for translating complex needs into clear, deliverable requirements that shape scalable, client-focused … business needs, write user stories, and collaborate with developers through backlog grooming and implementation. This role offers a hands-on opportunity to influence the roadmap of a highly configurable, cloud-based solution. What You'll Bring: Strong experience as a Business Analyst within software development, ideally with a focus on Salesforce In-depth knowledge of Salesforce capabilities … especially Sales Cloud and Service Cloud Confidence in gathering, analysing, and documenting functional requirements Familiarity with Agile frameworks like Scrum or Kanban Excellent communication and stakeholder management skills Ability to translate technical solutions for non-technical audiences Experience in source-to-contract or procurement tech is a real bonus Salesforce Admin or Business Analysis certifications are More ❯

aligning stakeholders, managing risks and dependencies, and making informed trade-off decisions. You’ll also play a senior leadership role, accountable for high-value programmes across platforms such as Salesforce Service Cloud, Field Service and Workforce Management, as well as contributing to multi-million dollar AMP9 Digital Transformation programmes. What you’ll be doing as a … be paid from £75,000 to £90,000 per annum depending on skills and experience Annual leave 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Car Allowance. Performance-related pay plan is directly linked to company performance measures and targets. Generous Pension Scheme through AON. Private Medical Health Care. Access to More ❯

Join One of the UK's Leading Property Management Companies and Shape the Future of Salesforce Innovation Are you a passionate and experienced Senior Salesforce Developer ready to take the lead in transforming digital experiences? At Residential Management Group (RMG) , one of the UK's largest and most respected property management companies, we're offering an exciting opportunity … a bi-weekly schedule, with two office-based days every fortnight. You'll join a collaborative team of engineers, designers, and architects, leading the design and delivery of innovative Salesforce solutions that drive our business transformation and make a meaningful difference to the communities we serve. Key Responsibilities Lead the end-to-end delivery of Salesforce solutions, from … design to deployment. Design and document optimised, user-led technology solutions. Engineer scalable, resilient, and secure Salesforce applications. Conduct and document comprehensive technical testing, including automation where possible. Collaborate with project teams and stakeholders throughout the delivery lifecycle. Provide expert-level support and mentorship to peers and junior engineers. Ensure security-by-design in all engineering and service More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

technical professionals to deliver innovative solutions for a variety of stakeholders. This role is primarily focused on supporting and developing a headless e-commerce storefront built with React and Salesforce PWAKit. You’ll help shape customer-facing features, develop tools and components, and contribute to the ongoing evolution of a modern online experience. This is a varied position offering … opportunities to work across web platforms, mobile app enhancements, A/B testing initiatives, and internal tooling. You’ll also gain exposure to wider technologies such as Salesforce Force. com, Service Cloud, and Cloud Operations platforms. Key Responsibilities Work collaboratively in a cross-functional team to deliver new features and enhancements Drive improvements that support day … outcomes into the codebase Build microservices and campaign support toolkits Contribute to the development of non-transactional marketing or content sites Deliver bug fixes and new functionality across Commerce Cloud sites and mobile apps Participate in sprint planning, technical design sessions, retrospectives, and code reviews What We’re Looking For Attitude Positive, intuitive, and proactive mindset Team-oriented, with More ❯

/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven … experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL … Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT Essential Mentoring and coaching on applications and systems Developmental Discuss with your Manager and People Development Business Partner your More ❯

/EXPERIENCE Skills Strong Troubleshooting skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven … experience in business processes, systems and data Proven experience in systems support QUALIFICATIONS Essential 2-3 years of experience in an IT or Salesforce-related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL … Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen Equipment (DSE) Procedure .pdf TRAINING & DEVELOPMENT Essential Mentoring and coaching on applications and systems Developmental Discuss with your Manager and People Development Business Partner your More ❯

Salesforce Business Analyst South Wales (Hybrid - 2 days in-office) Permanent About Us Join a forward-thinking and rapidly growing company based in the heart of South Wales.Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience.This small but growing companybelieve in a collaborative … culture where your skills and ideas can make a real impact. The Role We are seeking a proactive and detail-oriented Salesforce Business Analyst to jointhedynamic team. In this key role, you will be the crucial link between business stakeholders and the technical development team. You will be responsible for understanding business needs, translating them into technical requirements, and … ensuringthe Salesforce platform is optimised to support our strategic goals. This is a hybrid role, requiring you to be in our South Wales office two days a week to collaborate with the team, with the flexibility to work from home for the rest of the week. Key Responsibilities: Gather and analyse business requirements from various stakeholders. Document business processes More ❯

Salesforce Business Analyst South Wales (Hybrid - 2 days in-office) Permanent About Us Join a forward-thinking and rapidly growing company based in the heart of South Wales. Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience. This small but growing company believe … in a collaborative culture where your skills and ideas can make a real impact. The Role We are seeking a proactive and detail-oriented Salesforce Business Analyst to join the dynamic team. In this key role, you will be the crucial link between business stakeholders and the technical development team. You will be responsible for understanding business needs, translating … them into technical requirements, and ensuring the Salesforce platform is optimised to support our strategic goals. This is a hybrid role, requiring you to be in our South Wales office two days a week to collaborate with the team, with the flexibility to work from home for the rest of the week. Key Responsibilities: Gather and analyse business requirements More ❯