Senior Freshservice Solution Architect / ITSM Engineer
- Hiring Organisation
- Netstratum Technologies
- Location
- Middlesbrough, England, United Kingdom
smooth migration while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice … processes Integrations & Automation Integrate Freshservice with third-party systems (e.g., identity providers, monitoring tools) Utilize APIs, webhooks, and automation for system interoperability Develop custom solutions where needed (light scripting/logic) Stakeholder Collaboration Work with IT, operations, and business teams to define requirements Translate business needs into technical workflows ...