We are looking for a Lead ServiceDesigner to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯
We are looking for a Lead ServiceDesigner to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯
Manchester, North West, United Kingdom Hybrid/Remote Options
Hays
We are looking for a Lead ServiceDesigner to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯
Employment Type: Contract, Work From Home
Rate: Up to £750.00 per day + £750 Per Day (Inside IR35)
About the Role We are seeking a ServiceDesigner to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through … concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role ContextYou will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product and More ❯
Senior ServiceDesigner 215.06 per day PAYE 274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales … across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. … Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods More ❯
Senior ServiceDesigner £215.06 per day PAYE £274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales … across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. … Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods More ❯
As a Lead ServiceDesigner, you'll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You'll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with clients and colleagues, build confidence in its value, and help grow our practice … and quantitative data to show the impact of design, inform decisions, and drive ongoing improvement. What We're Looking For Must Have: 8+ years' experience leading end-to-end service or strategic design projects across complex organisations. Depth in service design methods, including user research, systems thinking, and workshop facilitation. A track record of engaging and aligning senior More ❯
As a Lead ServiceDesigner, you'll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You'll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with clients and colleagues, build confidence in its value, and help grow our practice … and quantitative data to show the impact of design, inform decisions, and drive ongoing improvement. What We're Looking For Must Have: 8+ years' experience leading end-to-end service or strategic design projects across complex organisations. Depth in service design methods, including user research, systems thinking, and workshop facilitation. A track record of engaging and aligning senior More ❯
display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you! Job Description We are looking to recruit an Senior ServiceDesigner on a contract basis who can work effectively in a multidisciplinary team, and deliver excellent results across GDS projects for Version 1's customers in the public More ❯
Sunderland, Tyne and Wear, UK Hybrid/Remote Options
Version 1
display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you! Job Description We are looking to recruit an Senior ServiceDesigner on a contract basis who can work effectively in a multidisciplinary team, and deliver excellent results across GDS projects for Version 1's customers in the public More ❯
display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you! Job Description We are looking to recruit an Senior ServiceDesigner on a contract basis who can work effectively in a multidisciplinary team, and deliver excellent results across GDS projects for Version 1's customers in the public More ❯
I am working with a consultancy feeding intot he public sector who need a ServiceDesigner to join a 3 month project.Outside IR35Fully remoteEnd date - 31st March 2026£300 per day- GDS experience- Service design More ❯
I am working with a consultancy feeding intot he public sector who need a ServiceDesigner to join a 3 month project. Outside IR35 Fully remote End date - 31st March 2026 £300 per day - GDS experience - Service design More ❯
Manchester, England, United Kingdom Hybrid/Remote Options
Version 1
Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world More ❯
Job Description: Design user-friendly digital interfaces and experiences, combining visual design skills with user research and usability testing. Create wireframes, prototypes, and collaborate with developers to implement designs. £450.00/day Talent International UK and it's subsidiaries, Digital More ❯
I am currently working with a consultancy feeding into a public sector client looking for SC cleared Service Designers. Active SC clearanceInside IR35£400- 450 per dayFully remote6 month contractImmediate start More ❯
I am currently working with a consultancy feeding into a public sector client looking for SC cleared Service Designers. Active SC clearance Inside IR35 £(Apply online only) per day Fully remote 6 month contract Immediate start More ❯