Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Grayce
Job Title: Applications & Technical Support Engineer (12-Month FTC - Maternity Cover) Reporting into: Head of Technology Location: Manchester(This role is hybrid with 3 days working from the Manchester Northern Quarter office) Salary: Competitive Why Join Grayce? At Grayce, we fuel business transformation for some of the world's most ambitious organisations.For over a decade, we've partnered … results by developing and deploying high-calibre graduate talent across the UK and beyond. As we continue to expand, we are looking for a tech-savvy and enthusiastic Applications & Technical Support Engineer to join our busy IT team who support the entire business with service desk support. Key Responsibilities Deliver prompt and reliable first and second line IT … internal IT user community, ensuring a responsive and user-centric support experience. Provide IT facilities support including assistance with room and desk bookings, AV equipment, and related systems. Provide Technical expertise in Application Improvement Projects Application Support and Maintenance Provide subject matter expertise in the configuration and support of: Salesforce Manage and maintain our Salesforce CRM platform, including user More ❯
Job Title: Technology Engineer Location: East Cheshire Salary: £32,000 Excellent opportunity to join a well-established and expanding Saas based Data company in East Cheshire. 5 engineers within the tech support team (2nd line). They also respond to less than 70 tickets a day collectively across the team and around 10 are closed per day (In-House … What they are looking for: Someone with a couple of years' experience in Tech support who can hit the grounding running in the following: Strong skills in Active Directory, Technical support, and either Windows or Linux background. 2+ years in technical support or infrastructure roles, ideally supporting compliance-sensitive or financial environments. Microsoft Azure (Basic knowledge). Ideally More ❯
Job Title: Technology Engineer Location: East Cheshire Salary: £32,000 Excellent opportunity to join a well-established and expanding Saas based Data company in East Cheshire. 5 engineers within the tech support team (2nd line). They also respond to less than 70 tickets a day collectively across the team and around 10 are closed per day (In-House … What they are looking for: Someone with a couple of years' experience in Tech support who can hit the grounding running in the following: Strong skills in Active Directory, Technical support, and either Windows or Linux background. 2+ years in technical support or infrastructure roles, ideally supporting compliance-sensitive or financial environments. Microsoft Azure (Basic knowledge). Ideally More ❯
are occasional problems experienced by the users – component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a Support Engineer, you will leverage your technical expertise as an integral part of the company’s mission, to deliver exceptional technical support to their international household name and industry … include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. This role ideally requires an Engineering related HNC/Degree (Foundation Degree is … fine), and 2+ years of industry experience. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company’s reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support More ❯
London, England, United Kingdom Hybrid / WFH Options
Tecton
Join to apply for the Technical Support Engineer role at Tecton Join to apply for the Technical Support Engineer role at Tecton At Tecton, we solve the complex data problems in production machine learning. Tecton’s feature platform makes it simple to activate data for smarter models and predictions, abstracting away the complex engineering to speed … City. Our team has years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Meta, Airbnb, Lyft, and Twitter. As a Technical Support Engineer at Tecton, you will be a cornerstone of customer success, delivering expert technical assistance and troubleshooting for Tecton's machine learning operations (MLOps) platform. Your … role involves swiftly resolving client issues through deep product knowledge, technical proficiency, and clear communication, while also proactively monitoring platform performance and collaborating on enhancements. Furthermore, you will empower users by creating valuable knowledge base content and training materials, ultimately ensuring exceptional customer experiences and solidifying Tecton's leadership in MLOps solutions. Responsibilities As a Technical Support EngineerMore ❯
The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product … quality issues and giving prompt feedback. Job Description · Deal with technical issues that are raised by distributors and sub-distributors. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions, analyse and … D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training, roadshows More ❯
The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure. The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product … quality issues and giving prompt feedback. Job Description · Deal with technical issues that are raised by distributors and sub-distributors. · Sort out cases in relation to product problems and carry out internal case-sharing. · Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors. · Summarise product requirements in the regions, analyse and … D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met. · Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products. · Provide promotion of new products to distributors and sub-distributors via training, roadshows More ❯
Peterborough, England, United Kingdom Hybrid / WFH Options
Chart Industries, Inc
Peterborough , England, United Kingdom, PE4 5HG Company: Chart Industries The Role If you're looking for a role where you can make a difference in critical industries, then a Technical Support Engineer position focused on steam turbines, reciprocating compressors, and auxiliary gearboxes could be for you. This dynamic role offers the opportunity to leverage your deep technical … machinery and control systems. In this role you'll be providing support to our internal Aftermarket team, Field Service Engineers and directly to our customers on a variety of technical issues related to our products. You'll not only troubleshoot issues but also play a pivotal part in proactive maintenance strategies and continuous improvement initiatives. If you're a … learning, and want to contribute to the long-term reliability of products around the world, this role provides an exciting and rewarding career path. The main purpose of the Technical Support Engineer is as follows; Support the business and its customers in providing technical support both internally and externally. To ensure the highest levels of customer satisfaction More ❯
and we have welcomed almost 100 new colleagues. Today, we have more than 800 colleagues and offices in Aberdeen, Edinburgh, Glasgow, Inverness, London, Abu Dhabi and Brussels. JOB TITLE Technical Support Engineer - Software Based in Edinburgh or Glasgow REPORTING TO Service Delivery Manager, Innovation & Technology JOB PURPOSE Working as part of a small support team, the Technical Support Engineer will bring their experience of software support to apply proven problem-solving skills to help identify, communicate, and resolve issues relating to core firm software, escalated from the first line Helpdesk team. The role can be based in Edinburgh or Glasgow, although there will be a requirement to work in any of Brodies offices on occasion … new software alongside team members, assist with the trial of software, its transition to live and provide associated support documentation and training to Helpdesk on newly introduced functions. The engineer will be required to identify and proactively address recurring issues that are escalated, identify fixes and providing training to Helpdesk colleagues to reduce escalations to the second line team. More ❯
cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission. The Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback … on-prem and cloud) Support cloud deployments including monitoring and answering customer inquiries Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform Participate … in product conversations with internal teams based on feedback from client interactions Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices Train as a highly knowledgeable specialist in one or more Couchbase component area(s) Work from a Couchbase office 3 - 5 days per week* (*if office-based) Who You Are: Experienced More ❯
Experience: Extensive experience with Microsoft Windows in financial/regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction Participate in stakeholder/delivery team calls Demonstrate analytical and problem management skills Suggest & implement best-in … call industry practices in the projects, as applicable Technical Skills: Proficient in Windows Operating System and Microsoft Cluster environments Experience with DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet Good scripting experience in Python/Shell for data management tasks Experience with VMware/Virtualization/Hypervisor Knowledge of networking and OS relation – TCP/ More ❯
Technical Support Engineer (Bilingual English/French) London Who We Are Verkada is a leader in cloud-based B2B physical security. Verkada offers six product lines — video security cameras, access control, environmental sensors, alarms, workplace and intercoms — integrated with a single cloud-based software platform. Designed with simplicity and scalability in mind, Verkada gives organizations the real-time … across three continents, 2,100+ full-time employees and 30,000+ customers across 70+ countries. The Role Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our London office. As a member of Technical Support Engineering, you will join a skilled team supporting … the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from More ❯
Daresbury, England, United Kingdom Hybrid / WFH Options
Ivanti
fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? Why We Need You! We’re seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role. You’ll be working directly with clients on complex … sophisticated products often systems-level software where a technical background is crucial for effective communication and problem-solving. Join us to make a real impact! What You Will Be Doing: The individual we're seeking should have a strong technical background and enjoy troubleshooting issues. Normal operations regularly require communicating with customers, managing critical issues, and providing world … class support to customers. The Support Engineer will receive cases electronically through our Support portal and will also be part of an inbound call queue receiving and answering questions for direct customers and partners. Act as customer advocate when reporting issues to engineering and closely work with other cross-functional teams to have a best support experience for Ivanti More ❯
their IT environment and make the most of their investment in Oracle technology. Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of … quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's. What you'll do As a Fusion SaaS Technical Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This … involves resolving post-sales technical and functional customer issues directly with customers. A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Fusion SaaS Technical Analyst, you will offer strategic support More ❯
belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Ciena’s Advanced Technical Support Team is hiring an Advanced Technical Support Engineer (CEST time zone) with a strong software background to join the Blue Planet Global Support Team . This … post-sales role involves providing L3 support to a major European customer during business hours. You’ll support customer use of the Blue Planet Inventory (BPI) product, manage technical cases, and provide hands-on assistance. BPI is a suite of open, modular, vendor-agnostic applications that help operators improve customer experience, reduce OPEX, and simplify inventory management. We're … college or university with 5+ years related experience (or Master with 3+ years). Preferably of 5+ years’ experience supporting software solutions Preferably has experience in an Engineering or technical support role with an equipment vendor in the Telco industry Strong Linux skills with some scripting is mandatory. Strong Network Troubleshooting experience Knowledge of the OSS/BSS/ More ❯
globally, we are growing and looking for new team members to join us on this journey. Job Description The Opportunity: We seek a highly motivated, passionate, and talented Sr. Technical Support Engineer I . This role involves working directly with customers and internal teams on support and operational tasks, supporting two portal products and a newly integrated platform … analysis of variables. Align with our business needs and company strategy to achieve short and long-term goals. Qualifications What We’re Looking For: 4+ years of experience in technical support engineering. Proficiency with Linux and Bash command line. Experience using tools and scripts for troubleshooting and solutions. Ability to explain complex issues at various technical levels. Motivated More ❯
world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity : We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire … products for the clients in the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams. Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act as a first escalation point for … for the complex problems and queries related said products. Effectively manage product enhancements/bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues. Act as a lead on incident management, projects, and collaborate with internal teams. Responsible for working with team members and cross functional team on improving quality and More ❯
one, ensuring a customer-first approach and never giving up on reversing the adversary advantage. We are considering candidates located in Ireland. You'll be part of our Global Technical Support group The technical support organization is a global team committed to providing excellent support to Cybereason's valued customers, partners, and internal stakeholders. Our services include acting … as the technical focal point for customers, investigating complex technical scenarios, and providing innovative solutions. In this position you will: Cover the regional shift pattern from Sunday - Thursday Handle support cases and calls from existing and new customers under defined SLA's Find creative solutions to unique problems Collaborate with Product, DevOps, and R&D teams to investigate … and resolve technical issues Work closely with Customer Success and Sales teams, as well as global customers across multiple regions Maintain a knowledge base of known issues, workarounds, and planned fixes We are looking for: Must have Minimum 4+ years of support experience, including 1-2 years at a senior level working on security products Fluent in Arabic and More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting … as our company vision, mission and strategy to deliver on our short and long term goals Here's What We're Looking For: 4+ years years of experience in technical support engineering Experience working with linux and bash command line Ability to utilise tools and scripts to research problems, identify root causes and provide short and longer term solutions … for customers Able to translate highly complex issues to various levels of understanding based on the customer's technical level Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions Fluent in English, as it is the company's working language Experience in More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting … well as our company vision, mission and strategy to deliver on our short and long term goals. Here's What We're Looking For: 4+ years of experience in technical support engineering. Experience working with Linux and bash command line. Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions … for customers. Able to translate highly complex issues to various levels of understanding based on the customer's technical level. Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions. Fluent in English, as it is the company's working language. Experience in More ❯
management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. The Role: We are seeking a self-driven Technical Support Engineer who’s ready to go beyond the usual break/fix routine. This isn’t just about fixing issues; it’s about breaking the mold of … SSL/TLS). Experience in troubleshooting network-related issues in a SaaS environment Analytical Thinking Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. Ability to think critically and solve complex problems, often under pressure. Strong … Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable. Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers. Adaptability: Ability to quickly adapt to new technologies, updates, and changes in the platform. Comfort with a fast-paced, dynamic work environment. Growth More ❯
has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally. We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the chance … to develop your technical skills and help us to improve and mature our support systems as you go. You'll also work closely with our varied and global customer base - you'll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America. What You'll Do Provide technical support for EarthSense … s Zephyr air quality monitors directly to customers, by email and by phone. Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary. Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation. Proactively More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Eakin Respiratory's
services and support the business in product changes. In recognition of the need to provide focus and expertise for changes to existing products and services, we are creating a Technical Product Support Team with a range of skills and knowledge to cover our core therapeutic areas, with personnel located in our 3 manufacturing sites at Comber, Cardiff and Coleraine. … Reporting to the Group R&D Director, this role will be integral to the Technical Product Support Team, driving product changes that entail introduction of alternative designs or materials and modifying design files to account for such changes. With demonstrable experience in product design or change engineering, the post-holder will lead design change projects and work within multi … Contribute as a matrix team member to allocated work-streams within product change projects, meeting project targets and ensuring products meet customer expectations and operational needs. Provide input to technical reports and design documentation for internal and external users to review ensuring that the content is accurate and informed. Adopt a continuous improvement approach, proactively seeking development opportunities through More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
Technical Futures
A Technical Sales Support Engineer with an HNC/HND/Degree, Mechanical Engineering background and good communication skills will work on-site to support the sales team and customers for a global leader in automation and control products. The ideal Technical Sales Support Engineer will be a good problem solver, be confident commuting by phone … phone and by email both internally and externally. Some hands-on testing and diagnostic experience. Exposure to industrial automation, pneumatics and/or control systems beneficial. Previous experience in technical sales support or applications engineering. In this role you will support both the sales team and customers, building a solid understanding of the range of products (with training); getting More ❯
Job Description Hiring for Technical Support Engineer/Network Engineer - Onsite Dundee Responsibilities: The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software. -Diagnose and resolve problems with hardware, software or network connectivity. -Maintain, upgrade, and install hardware … SLA (Incident & Service Task) -Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) Minimum Qualifications: -Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills Working Days: Monday - Friday Working Timings: 8 hours Work Mode: Onsite Dundee Experience: 5+years About HR Ways: HR Ways is … an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. #J More ❯