19 of 19 Technical Support Manager Jobs in the UK

challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Summary: We're seeking an experienced and self-driven Technical Support Manager to join our outstanding team. This individual is responsible for leading a team of engineers who provide analysis and resolution of issues across our platform. … The Technical Support Manager is driven to ensure our customers receive a world-class experience as measured through well-defined KPIs. The position requires a balance of technical and managerial attributes that will shape the organization. Accountability, motivation, creativity, and tenacity are the key success attributes for this role. What You'll Do: Providing world-class … support to our EMEA customer base. Train and motivate a team of Support Engineers who are responsible for proposing mutual resolution success criteria, coordinating communication and resource efforts cross functionally, and resolving customer escalations in a timely manner. Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues More ❯

Job Title: Technical Support Manager - Innovator & Leader About Us: We're disruptors, innovators, and relentless problem-solvers. We're not your typical tech company-we protect data. Our Support team is a crew of passionate problem-solvers who thrive on innovation and never settle for the status quo. With our recent transition to a SaaS platform … found your home. There's no better time to join us as we redefine what's possible in data protection. Role Overview: We're on the lookout for a Technical Support Manager who's ready to go beyond the usual management routine. This isn't just about overseeing a team; it's about leading a group of … forward-thinkers, driving innovation, and ensuring our customers receive legendary support. You'll be the catalyst that propels our support team to new heights, fostering a culture of excellence and relentless improvement. What you'll do: Be the Visionary: Lead a high-octane support team with vision, grit, and a relentless drive for excellence. Inspire, challenge, and elevate More ❯

We’re looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels. In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you will play a pivotal role … in driving innovation and operational efficiency. Key Responsibilities: Lead and manage IT projects across hotel operations, ensuring timely and successful delivery. Collaborate with stakeholders to define technical project goals and requirements. Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech. Manage third-party vendors and ensure smooth integrations and upgrades. Maintain data … privacy and cybersecurity compliance (e.g., GDPR). Provide proactive support, performance monitoring, and service improvement Mentor IT support teams and ensure effective cross-departmental communication. Contribute to technology strategy, planning, and budget forecasting. Experience: Strong technical background with 5+ years in IT project delivery roles. Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile). At least More ❯

We’re looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels. In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you will play a pivotal role … in driving innovation and operational efficiency. Key Responsibilities: Lead and manage IT projects across hotel operations, ensuring timely and successful delivery. Collaborate with stakeholders to define technical project goals and requirements. Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech. Manage third-party vendors and ensure smooth integrations and upgrades. Maintain data … privacy and cybersecurity compliance (e.g., GDPR). Provide proactive support, performance monitoring, and service improvement Mentor IT support teams and ensure effective cross-departmental communication. Contribute to technology strategy, planning, and budget forecasting. Experience: Strong technical background with 5+ years in IT project delivery roles. Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile). At least More ❯

Technical Account Manager (Poland), Enterprise Support - EMEA Startups Job ID: AWS EMEA SARL (Poland Branch) At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a … part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping … drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer … satisfaction. The main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer … engagement strategies throughout the lifecycle. Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work. Manage spares stock levels and support procurement when additional components are required. Communicate clearly with both technical teams and senior stakeholders More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain … up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock levels and support procurement when additional components are required.Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.Track More ❯

Technical Support Manager Permanent Full Time Monday – Friday Lancaster Salary £35k - £45k per annum, 26 days holiday + Bank Hols Are client is seeking an exceptional Customer Service Manager to lead their Technical Support Team with expertise and a personable approach. This role is perfect for someone with strong team management skills, a solid … understanding of technical aspects, and a passion for delivering outstanding customer support. What You'll Be Doing: Leading the Team : Inspire, motivate, and develop the Technical Support Team to deliver outstanding customer service. Improving Processes : Design, implement, and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly … monthly reports on ticket volume, SLA targets, and trends to the SLT. Being the Go-To Person : Act as the escalation point for all team members and manage advanced technical issues. Training and Development : Oversee the development and training of team members to ensure they have the skills and knowledge needed to excel. Customer Satisfaction : Monitor and ensure high More ❯

Job Title: Technical Support Manager Location: Lancaster Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite) Salary: Competitive, based on experience About Our Client: Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations. Benefits & Perks: Competitive salary and bonus structure Generous holiday allowance Flexible working hours … Professional development opportunities Health and wellness programmes A vibrant office atmosphere just 12 minutes from Lancaster train station Responsibilities: As a Technical Support Manager, you will: Lead a team of technical support specialists, ensuring high-quality service and support. Develop and implement support strategies to enhance customer satisfaction. Troubleshoot complex issues and provide timely … resolutions. Collaborate with product development teams to relay customer feedback and improve products. Conduct training sessions for staff and customers to maximise product use. analyse support trends and make data-driven recommendations for improvements. Essential (Knowledge, skills, qualifications, experience): Proven experience in a technical support role, with at least 3 years in a management position. Strong understanding More ❯

Technical Account Manager, AWS Enterprise Support Job ID: Amazon Web Services EMEA SARL Greek Branch An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. … drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through … significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Key job responsibilities You'll build solutions, provide technical guidance and advocate for the customer. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical More ❯

Technical Account Manager (German speaking), AWS Enterprise Support At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, serverless and more. The TAM works with … impact in how they gain the most value from AWS services and the cloud technology that supports their business goals. As we continue to rapidly expand AWS's Enterprise Support organization by averaging 30% - 40% revenue growth per year, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with … AWS products. You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact. The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us! AWS Sales, Marketing, and Global More ❯

Technical Account Manager, AWS Enterprise Support, AWS Enterprise Support CEE An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and … execute strategies to drive our customers' adoption and use of AWS services, including products like EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, IoT, and more. Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from startups building their business from scratch to large enterprises undergoing significant transformation. You'll provide advice … on architecture, support strategy, project and launch planning, as well as ongoing operational issues. Key job responsibilities Build solutions, provide technical guidance, and advocate for the customer. Ensure AWS environments remain operationally healthy while reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Drive technical discussions regarding incidents, trade More ❯

Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional … support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and … customer queries directly, setting a high standard in tone and responsiveness Develop deep technical understanding of the app, triage tools and support systems Liaise with Product and Development to feedback on user issues and trends Forecast support needs around new features and launches, aligning team priorities Oversee escalations, complaints, data protection concerns and ensure SLA adherence Contribute More ❯

Technical Support Manager - Cyber Security Products (Remote, UK) For the right person this role will have it all! Purpose: You'll make an impact by joining an established, award-winning company that build novel cyber security software at the bespoke and enterprise levels to protect the infrastructure of household names. Scope: With a passionate, growing userbase, this … company are scaling, and you can make a real difference in how they capture their market and build their technical support team. Influence: Work closely with the COO to implement service frameworks, work with customers to ensure smooth deployments, steer direction through user feedback. The Role: You’ll shape and execute the strategy for our support services. … chance to build a function from the ground up while maintaining daily ownership of delivery, leadership, and customer satisfaction. What You’ll Be Doing: Design and scale a hybrid support model (in-house + outsourced 1st line) for round-the-clock global coverage. Lead, mentor, and grow the internal team, fostering a high-performance and customer-first culture. Set More ❯

Technical Account Manager, Enterprise Support - EMEA Partner Job ID: Amazon EU SARL (Poland Branch) At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon Web Services (AWS) is a secure … functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. The Role An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping … drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through More ❯

Technical Account Manager UK-PS, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You … ll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and … technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as More ❯

Technical Account Manager, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Technical Account Manager is a trusted advisor and … cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build … best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from More ❯

customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role … and in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and … through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer Services strategy Manage and see through to closure all Customer Services related CEO escalations timely and effectively. Knowledge & Skills More ❯

Our Client We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers . With the planned retirement of a long-serving … team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development. Purpose of the Role This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality … across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards. The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition. Key Responsibilities Provide day-to-day onsite support for engineers More ❯