Service Desk Manager
- Hiring Organisation
- XPO TRANSPORT SOLUTIONS UK LIMITED
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
improvement. Conduct regular service reviews, performance reporting, and governance forums with the supplier. Challenge, influence and drive improvements where service performance, quality or customer experience does not meet expectations. Ensure the service desk delivers effective incident, request, problem and escalation management. Act as the service owner for Major Incident … enhancement pipeline, prioritising demand in line with business and IT strategy. Ensure ServiceNow is used effectively to support process maturity, automation, reporting, and user experience. Work closely with the North America ServiceNow team to ensure global alignment, consistency, and reuse of capabilities while representing EU requirements. Govern change, deployments ...