About the Role We are seeking a Principal Amazon Connect Architect to lead the strategy, design, and delivery of a large-scale cloud contact centre transformation. This is a senior architecture leadership role suited for someone with proven capability implementing Amazon Connect at enterprise scale and migrating from legacy contact centre platforms. You will define the future-state … ensure security & regulatory compliance, and partner with C-suite stakeholders to deliver a resilient, omnichannel cloud contact centre platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya …/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow, Dynamics, Pega Build API-driven flows, serverless functions, streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS More ❯
About the Role We are seeking a Principal Amazon Connect Architect to lead the strategy, design, and delivery of a large-scale cloud contact centre transformation. This is a senior architecture leadership role suited for someone with proven capability implementing Amazon Connect at enterprise scale and migrating from legacy contact centre platforms. You will define the future-state … ensure security & regulatory compliance, and partner with C-suite stakeholders to deliver a resilient, omnichannel cloud contact centre platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya …/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow, Dynamics, Pega Build API-driven flows, serverless functions, streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS More ❯
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks … 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js More ❯
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks … 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks … 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js More ❯
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks … 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js More ❯
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis, Glue, Athena, and CloudWatch. Security & Compliance Implement IAM policies, KMS encryption, VPC networking, and PrivateLink to secure data and connectivity. Ensure adherence to GDPR, PCI-DSS, ISO 27001, and industry-specific standards. Develop data retention policies, privacy impact frameworks … 10+ years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
InfinityQuest Ltd,
Role: - Solution Architect (Amazon Connect Architect) Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory) Duration: Both Contract & Permanent position Required Qualifications:- 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services … IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/ More ❯
regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys … to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services. Key Skills Extensive contact centre technologies experience Extensive Amazon Connect experience Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations Expertise in … AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit) Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python) Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next More ❯
regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys … to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services. Key Skills Extensive contact centre technologies experience Extensive Amazon Connect experience Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations Expertise in … AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit) Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python) Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next More ❯
regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys … to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services. Key Skills Extensive contact centre technologies experience Extensive Amazon Connect experience Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations Expertise in … AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit) Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python) Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … skills in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts to front-office/capital markets environments Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Passion for being hands-on while enabling and growing a small engineering team Nice to Have Experience with on More ❯
paisley, central scotland, united kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … skills in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts to front-office/capital markets environments Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Passion for being hands-on while enabling and growing a small engineering team Nice to Have Experience with on More ❯
milton, central scotland, united kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … skills in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts to front-office/capital markets environments Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Passion for being hands-on while enabling and growing a small engineering team Nice to Have Experience with on More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital markets environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Experience working in a fast-paced front-office environment in either engineering or analytical roles Passion for being hands More ❯
glasgow, central scotland, united kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital markets environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Experience working in a fast-paced front-office environment in either engineering or analytical roles Passion for being hands More ❯
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Dfferent Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing. Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital market environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Experience working in a fast-paced front-office environment in either engineering or analytical roles. Passion for being More ❯
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Dfferent Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing. Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital market environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Experience working in a fast-paced front-office environment in either engineering or analytical roles. Passion for being More ❯
paisley, central scotland, united kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital markets environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Experience working in a fast-paced front-office environment in either engineering or analytical roles Passion for being hands More ❯
milton, central scotland, united kingdom Hybrid / WFH Options
Caspian One
champion modern engineering trends Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling Tech Stack Programming: Python (Java familiarity is a plus) AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more On-Prem: Managed Kubernetes Platform and Hadoop ecosystem Why This Role is Different Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital markets environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation) Experience working in a fast-paced front-office environment in either engineering or analytical roles Passion for being hands More ❯
london (city of london), south east england, united kingdom
Caspian One
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Dfferent Direct Impact: Build AI tools that traders and quants … in Python; passion for code quality and testing. Demonstrable experience applying Generative AI concepts (ideally in a front-office/capital market environment) Experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Experience working in a fast-paced front-office environment in either engineering or analytical roles. Passion for being More ❯
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Different Direct Impact: Build AI tools that traders and quants … programming skills in Python; passion for code quality and testing. Demonstrable experience applying GenAI concepts to front-office/capital market environments. Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Passion for being hands-on while enabling and growing a small engineering team. Nice to Have Experience with More ❯
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Different Direct Impact: Build AI tools that traders and quants … programming skills in Python; passion for code quality and testing. Demonstrable experience applying GenAI concepts to front-office/capital market environments. Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Passion for being hands-on while enabling and growing a small engineering team. Nice to Have Experience with More ❯
london (city of london), south east england, united kingdom
Caspian One
modern engineering trends. Stay ahead of the curve in Generative AI, ML infrastructure, and cloud-native tooling. Tech Stack Programming: Python (Java familiarity is a plus). AWS: S3, Kinesis, Glue, Lambda, Step Functions, SageMaker, and more. On-Prem: Managed Kubernetes Platform and Hadoop ecosystem. Why This Role is Different Direct Impact: Build AI tools that traders and quants … programming skills in Python; passion for code quality and testing. Demonstrable experience applying GenAI concepts to front-office/capital market environments. Deep experience with AWS services (S3, Glue, Kinesis, Lambda, ECS, IAM, KMS, API Gateway, Step Functions, MSK, CloudFormation). Passion for being hands-on while enabling and growing a small engineering team. Nice to Have Experience with More ❯
