9 of 9 Avaya Jobs in the UK excluding London

Experience Required: Proven experience in network project delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management More ❯

a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, scripting (PowerShell, Python), or APIs . More ❯

a UCCE context. Ability to work under pressure and resolve issues in mission-critical environments. Desirable Skills Cisco certifications (CCNP Collaboration, CCIE Collaboration, or equivalent). Knowledge of Genesys, Avaya, or other CCaaS platforms . Exposure to cloud-based contact centers (Webex CC, Amazon Connect, Five9, etc.). Experience with automation tools, scripting (PowerShell, Python), or APIs . More ❯

technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring More ❯

Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications More ❯

Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications More ❯

on the design and deployment of GenAI-powered virtual agents across both voice and digital channels. Advise on voice AI integration into omni-channel contact centre platforms (eg Genesys, Avaya, Amazon Connect, Five9). Define and refine requirements, use cases and success criteria for RFI responses. Assess and recommend LLM/GenAI technologies (OpenAI, Anthropic, Google Gemini, etc.) and speech More ❯

and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There … from time to time Person Specification Qualifications Essential OEM based technical qualification combined with 4 years working in an IT environment Industry based technical qualification Experience Essential Knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC) Knowledge of Avaya CMS Knowledge of Microsoft Endpoint Manager (Intune) or leading MDM solutions Specialist knowledge of Telecommunications systems and More ❯

2+ years experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team including KPI management, motivation, and performance improvement Confident communicator with strong written, verbal, and interpersonal skills Experience using Salesforce … 2+ years experience in business development, lead generation, or SDR roles Proven background working within a Managed Service Provider (MSP) Strong understanding of IT vendors and solutions (e.g., Cisco, Avaya, HPE, Extreme, etc.) Demonstrable experience leading or mentoring a sales team including KPI management, motivation, and performance improvement Confident communicator with strong written, verbal, and interpersonal skills Experience using Salesforce More ❯