Workforce Resource Manager
- Location
- Milton Keynes, England, United Kingdom
Experience leading operational planning within a multi-site or hybrid contact centre. Experience of operational transformation, change programmes or system implementation projects. Experience of back-office planning and resource management. Knowledge of workforce planning methodologies such as Erlang modelling and capacity planning. Experience using data visualisation and reporting … where you can work from home and the office. However, as this role is contractually aligned to either our Milton Keynes, Manchester or Nottingham office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect ...