Inverness, Inverness-Shire, Scotland, United Kingdom
Manpower
ll do Respond to incoming requests, via telephone, email and web chat Logging of all requests in the appropriate call logging software Assign calls to relevant support teams Action BackOffice requests as and when required Advise customers and support teams of known problems/workarounds Ensure customers are kept updated with the progress of their request Contribute More ❯
month contract. This role sits at the heart of a major transformation programme that touches every part of their operations — from front-end user experience, through supplier integrations, to back-office systems, focusing mainly on the "vehicle maintenance" operational processes. The role is for 12 months and can be based in Wiltshire or Birmingham 2-3 days/ More ❯
swindon, wiltshire, south west england, united kingdom
BlackCode
month contract. This role sits at the heart of a major transformation programme that touches every part of their operations — from front-end user experience, through supplier integrations, to back-office systems, focusing mainly on the "vehicle maintenance" operational processes. The role is for 12 months and can be based in Wiltshire or Birmingham 2-3 days/ More ❯
Watford, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Sheridan Ward Recruitment Services
will challenge you daily and allow you to proactively problem solve This role will provide all that and more!! You will be working alongside engineers supporting them with all backoffice technical information and administration. Do you have a passion for customer service and all things technical? This could be the ideal role for you This company offer … many opportunities for progression and development. They are in an open plan office with many social spaces and a very energetic and dynamic work force. Key Responsibilities for technical support agent Handing inbound and outbound calls Liaising with technical support for outsourced companies when needed Assisting with sales team queries Completing product investigations Following up on tickets opened Benefits More ❯
leader, with fantastic earning potential and best in industry reputation? Do you want to work in a role with full autonomy on how you manage your desk, support from backoffice staff, and work for a business with a best in class product suite? On offer is the chance to join a well respected business with great staff More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Focus Resourcing Group
/Oxford area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and backoffice servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Gloucestershire/Oxfordshire region (on-site visits + More ❯
root cause analysis and knowledge of machine components. Maintain clear, accurate, and concise updates in the customer support management system for tracking issues and customer communications. Resolve issues through back-office support (phone, email, or remote connection) or on-site visits, adhering to service level agreements. Follow up with customers after resolving issues to ensure satisfaction and high More ❯