to succeed. • Act as a key point of customer and internal escalation for project and service issues. • Prepare and maintain Customer Service Improvement Plans for key clients. • Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer … and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacityplanning of support teams to ensure the success of newly onboarded customers. • Identification of service improvement opportunities. • Ensure customer satisfaction meets expected standards. • Build strong customer relationships that More ❯
Cambourne, Cambridgeshire, United Kingdom Hybrid / WFH Options
Remotestar
Azure AD , and Identity & Access systems across cloud, on-prem, and hybrid environments. Key Responsibilities: Own solution design from high-level to detailed-level architecture , deployment, and handover. Lead capacityplanning (storage, network, compute) and produce design blueprints for reuse. Articulate technical solutions clearly to stakeholders (both technical and non-technical). Ensure solutions align with client strategy … LDAP , SSO , etc. PowerShell scripting for automation of migrations and configuration. Identity, Security, and Compliance Skills: Strong grasp of Authentication , Authorisation , AD Replication , GPOs , AD LDS , ADAM . DR planning for AD environments. Compliance-focused design: access policies, secure migrations, role-based access, operational efficiency. Soft Skills & Collaboration: Strong communication: articulate design rationale to both technical teams and business More ❯
reporting frameworks that enable transparency, accountability, and partner retention. Collaborate with the executive team to align service delivery strategy with wider business goals and customer expectations. Lead cross-functional planning and execution of service improvement initiatives and internal transformation projects. Operational Excellence Oversee the day-to-day performance of technical support operations, including field services, helpdesk, and on-site … Collaborate with Sales, Account Management, and Projects to ensure aligned messaging and coordinated delivery. Leadership Team Contributions Influence technology stack direction , including tooling, monitoring, RMM, and ITSM platforms. Drive capacityplanning and workforce modelling in line with current and future delivery needs. Contribute to market expansion efforts by ensuring operational scalability and service readiness in new regions or More ❯
Gilwern, Abergavenny, Gwent, Wales, United Kingdom
NuStaff Recruitment Limited
Keeping the desktop and server environment running smoothly, minimal downtime, max performance Supporting voice communication systems, firewalls, and antivirus infrastructure Helping shape long-term Information Systems strategy and support capacityplanning Creating custom reports from manufacturing databases & developing small-scaleapplications to solve real-world problems Making data secure and systems efficient whilst always looking for ways to reduce More ❯
maintain a multi-vendor, global network infrastructure. Manage firewall systems and enhance network security practices. Partner with technology and investment teams to deliver scalable, secure network solutions. Conduct network capacityplanning and performance tuning. Define and enforce network security standards. Troubleshoot and resolve complex network and security issues. Participate in 24/7 on-call support and out More ❯
Abergavenny, Monmouthshire, Gwent, United Kingdom Hybrid / WFH Options
Acorn by Synergie
to best support manufacturing by means of minimal service interruption and highest possible systems performance etc. Contribution to reduction of total cost of ownership of information systems. Assist in capacityplanning for whole of Information systems. Develop custom reports from manufacturing systems databases. Development of minor applications to provide solution to problems. Maintain and manage network defences including More ❯
Employment Type: Permanent
Salary: £38000 - £40000/annum Flexi time, Hybrid, Death in Service
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
complex network topologies. Monitor network performance, proactively identifying and resolving issues before they impact operations. Manage firewall, VPN, and security configurations in line with company policy. Participate in network capacityplanning, upgrades, and new project deployments. Work closely with other IT teams to support infrastructure changes and business initiatives. Maintain accurate network documentation, diagrams, and configuration records. Provide More ❯
ISE To assist with the implementation and maintenance of a CISCO ACI network To manage the performance of major routing protocols such as EIGRP and OSPF. To conduct network capacityplanning and support the roll-out of upgrades and improvements across LAN/WLAN/WAN/Wi-Fi/MPLS/SD-Access and Data Centre Requirements More ❯
Migrations, Operational Support, patching, On-call support Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup jobs, schedules and relevant logs and ensure successful backups. Storage health checkup. More ❯
across the EMEA region. Your responsibilities will include: Providing infrastructure, engineering, and performance tuning advice to application development teams. Offering database design support and proactively working on efficiency and capacity planning. Taking shared responsibility for backup, recovery, and monitoring of databases. Resolving critical production database issues swiftly and efficiently. Managing change requests and end-user queries for your designated More ❯
Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
WeAreTechWomen
delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk and Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In … is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are compliant with the above, providing subject matter expertise and intervening where required Drafting and ongoing management of assurance outcomes … with third party suppliers and contracts You will also have key input into decisions on DR/BC Testing, Risk Management, Audit, Business CapacityPlanning - key business events and processes which feed into Operations (change management). You will work closely with the other Service Management areas and interface with the established Product & Platform teams to embed capability More ❯
strategic leadership on solutions to power system resource adequacy and flexibility needs, aligned with government renewable targets and carbon emission budgets in Ireland and Northern Ireland. Responsibilities include developing capacity solutions and emissions modelling in line with new carbon budgets. You will lead and manage a team of experts in a dynamic environment focused on planning and delivering … innovative solutions to meet power system needs, supporting decarbonisation and renewable energy targets. Your role will involve developing future system strategies, focusing on resource adequacy, flexibility, capacityplanning, emissions modelling, and innovation. Full job specification available upon request or application. Essential Criteria: Degree level qualification (or equivalent) in Mathematics, Engineering, or related fields. Strong understanding of Energy Systems More ❯
provides strategic leadership on solutions for power system resource adequacy and flexibility, aligned with government renewable targets and carbon emission budgets in Ireland and Northern Ireland. This includes developing capacity requirements and emissions modelling within the context of new carbon budgets for Northern Ireland. You will lead a team of experts in a dynamic environment focused on planning and delivering innovative solutions to meet evolving power system needs, supporting decarbonisation and renewable energy targets. You will develop future system strategies focusing on resource adequacy, flexibility, capacityplanning, emissions modelling, and innovation. Full job specification available upon request or application. Essential Criteria: Degree or equivalent in Mathematics, Engineering, or related field. Strong understanding of Energy Systems More ❯
and action logs to maintain project momentum Prepare status reports and executive summaries for stakeholder communications Help manage project dependencies, constraints, and critical path activities Support resource allocation and capacityplanning to optimize team performance Act as a liaison between the Delivery Lead and technical teams to ensure alignment with project goals Qualifications Azure DevOps Experience/Knowledge … Required Create and maintain work items, user stories, and tasks in Azure DevOps Configure and maintain Azure DevOps boards for project tracking and sprint planning Generate reports and dashboards to track project progress and metrics Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Clear and professional communication skills, both written and verbal Additional Information Essentials Must be willing … on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees Choice Awards for 2024. At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best. Our journey began in the More ❯
Fleet, Hampshire, South East, United Kingdom Hybrid / WFH Options
AWD Online
action plans across accounts Business Development Support Collaborate with the sales team to develop technical proposals and quotations Provide pre-sales support by offering insights into implementation feasibility and planning Contribute to RFP/RFI responses and presentations for potential clients Technology and Tools Oversight Manage internal tools and systems to support efficient operations Identify opportunities to improve workflows … through automation or system upgrades Reporting and Insights Prepare monthly service desk reports and key performance metrics Highlight risks, opportunities, and capacityplanning needs Compliance and Quality Assurance Ensure processes align with ISO9001 standards and support audit preparation Certification objectives include Cyber Essentials and ISO 27001 Promote a culture of quality, compliance, and continuous improvement CANDIDATE REQUIREMENTS Experience More ❯
role involves managing and mentoring a team of engineers, driving continuous improvement, and delivering scalable, high-quality solutions. You'll provide strategic and technical direction, collaborate on long-term planning, and contribute to building an innovative customer experience. Strong communication skills, a commitment to learning, and the ability to propose pragmatic solutions to complex problems are key. You'll … s broader goals and values. Some of your responsibilities will include: Lead and manage a team of Platform Engineers, aligning team functions and objectives with organisational goals, while ensuring capacityplanning and preventing burnout. Collaborate with senior engineers and stakeholders to define and deliver scalable, cost-conscious, and secure technical solutions that prioritise customer satisfaction. Guide the team More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Perch Group
part in your and team-member development by sharing experience and cross skilling across technologies, processes and business areas. Change Management: Support the Head of Analytics in prioritising and planning for large change work, building relationships with technical and delivery teams. Governance: Preparing and delivering input into monthly governance meetings around strategy performance, sharing the impact of your work … operations. Ability to collaborate effectively with internal stakeholders, including operations, legal, and compliance teams. Good understanding of operational processes in a Financial Services or similar environment e.g. automated dialling, capacityplanning, complaints handling etc. Comfortable in a high-growth environment, managing competing priorities effectively. Experience with working in the debt purchase and recovery sector , specifically with building and More ❯
Cloud Data Cloud Agentforce Very s trong consulting and/or CRM implementation experience in a client facing context Experience in Salesforce development lifecycle encompassing code management, architecture, security, capacityplanning, integration, and release management approaches including tools like SFDX CLI, VS Code, Git, CI/CD, test automation, and scratch orgs. Hands-on experience in one or … s why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths . click apply for full job details More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Cloud Data Cloud Agentforce Very s trong consulting and/or CRM implementation experience in a client facing context Experience in Salesforce development lifecycle encompassing code management, architecture, security, capacityplanning, integration, and release management approaches including tools like SFDX CLI, VS Code, Git, CI/CD, test automation, and scratch orgs. Hands-on experience in one or … s why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths . click apply for full job details More ❯
data loads or performance incidents. Ensure the stability, performance, and scalability of production and non-production Oracle Data Warehouse environments, including regular monitoring of data integrity, system health, and capacity planning. Troubleshoot and resolve issues related to data warehouse performance, ETL processes, and data availability, including coordination with global Oracle support teams in New York and Ireland when necessary. More ❯
the energy transition . As the Future Power Systems Manager, you will: You will lead and manage a team of experts within a dynamic, forward thinking environment focused on planning and delivering innovative solutions to meet evolving power system needs, while supporting decarbonisation and renewable energy targets. You'll play a key role in developing future system strategies, focusing … on resource adequacy, flexibility, capacityplanning, emissions modelling, and innovation. You will also foster collaborations with research and academic institutions to advance technologies for a zero-carbon future. Ready to drive innovation and shape the future of energy? The successful candidate will have: Degree (or equivalent) in Mathematics, Engineering or related discipline. Deep understanding of energy systems and More ❯
to tell compelling stories and influence strategic decision-making at the highest level. Growth Enablement: Build a flexible, resilient network ready to scale with our business-supporting long-term capacityplanning, sustainability, and customer promise. Who we're looking for Must-Have Experience: Degree in Supply Chain, Logistics, Business, Engineering, or related field. 5+ years in supply chain …/logistics optimisation or network design, ideally in retail or FMCG. Experience in omnichannel environments and operational execution. Strong grasp of planning, inventory management, and supply chain systems. Skills & Traits: Confident project leader with strong stakeholder management. Analytical mindset with exceptional data interpretation skills. Hands-on, energetic leadership style with a collaborative, solutions-first approach. Proficient in Excel and More ❯
to tell compelling stories and influence strategic decision-making at the highest level. Growth Enablement: Build a flexible, resilient network ready to scale with our business-supporting long-term capacityplanning, sustainability, and customer promise. Who we're looking for Must-Have Experience: Degree in Supply Chain, Logistics, Business, Engineering, or related field. 5+ years in supply chain …/logistics optimisation or network design, ideally in retail or FMCG. Experience in omnichannel environments and operational execution. Strong grasp of planning, inventory management, and supply chain systems. Skills & Traits: Confident project leader with strong stakeholder management. Analytical mindset with exceptional data interpretation skills. Hands-on, energetic leadership style with a collaborative, solutions-first approach. Proficient in Excel and More ❯
to tell compelling stories and influence strategic decision-making at the highest level. Growth Enablement: Build a flexible, resilient network ready to scale with our business-supporting long-term capacityplanning, sustainability, and customer promise. Who we're looking for Must-Have Experience: Degree in Supply Chain, Logistics, Business, Engineering, or related field. 5+ years in supply chain …/logistics optimisation or network design, ideally in retail or FMCG. Experience in omnichannel environments and operational execution. Strong grasp of planning, inventory management, and supply chain systems. Skills & Traits: Confident project leader with strong stakeholder management. Analytical mindset with exceptional data interpretation skills. Hands-on, energetic leadership style with a collaborative, solutions-first approach. Proficient in Excel and More ❯
to tell compelling stories and influence strategic decision-making at the highest level. Growth Enablement: Build a flexible, resilient network ready to scale with our business-supporting long-term capacityplanning, sustainability, and customer promise. Who we're looking for Must-Have Experience: Degree in Supply Chain, Logistics, Business, Engineering, or related field. 5+ years in supply chain …/logistics optimisation or network design, ideally in retail or FMCG. Experience in omnichannel environments and operational execution. Strong grasp of planning, inventory management, and supply chain systems. Skills & Traits: Confident project leader with strong stakeholder management. Analytical mindset with exceptional data interpretation skills. Hands-on, energetic leadership style with a collaborative, solutions-first approach. Proficient in Excel and More ❯