13 of 13 Genesys Jobs in the UK excluding London

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

Analytics, and successfully rolled it out to 10 of our brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market More ❯

for the future through DevOps, Agile practices, and technology modernisation. What We're Looking For Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral . Proven track record of leading engineering teams , balancing service stability with transformation. Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools such More ❯

for the future through DevOps, Agile practices, and technology modernisation. What We're Looking For Experience with large-scale telephony platforms and voice solutions, ideally with exposure to Avaya, Genesys, Verint, and RingCentral . Proven track record of leading engineering teams , balancing service stability with transformation. Strong background in automation and Infrastructure as Code (IaC) , with knowledge of tools such More ❯

through DevOps, Agile practices, and enhanced technical capabilities. What you'll need Extensive experience with large-scale telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral . Proven ability to lead engineering teams , manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC) , with proficiency in More ❯

Technical Architect Before applying for this role, please read the following information about this opportunity found below. - Genesys Cloud - 6 Months - Inside IR35 I am urgently looking to recruit a Technical Architect with Genesys Cloud Experience. The Techincal Architect will have good solid experience of having work on Genesys Clould projects. The Technical Architect will have experience in; - Genesys Cloud … Genesys Engage - AI/Ml - CRM - API Integration - Java/Pyton Experience Technical Architect - Genesys Cloud - 6 Months - Inside IR35 Randstad Technologies is acting as an Employment Business in relation to this vacancy.d02fcfcb-6df4-40ee-95cf-3eb059ce3173 More ❯

Office applications. No formal educational requirement, qualification through experience is sufficient for the role. Desirable Desirable skills in order to be a strong candidate are the following: Citrix applications, Genesys, Freshservice. Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential). Any infrastructure and Windows server experience. ITIL v3/v4 Certification (ideal but not essential). More ❯

escalation point for IT services. Deliver projects that enable business efficiency and growth. Qualifications 10+ years in IT, with 5+ in leadership. Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready to lead More ❯

services. Deliver projects that enable business efficiency and growth. What we’re looking for: 10+ years in IT, with 5+ in leadership. Experience with contact centre technologies (Avaya, Cisco, Genesys, etc.). Strong knowledge of cloud/on-prem infrastructure & security frameworks. Proven ability to manage projects, suppliers, and stakeholders. A confident leader with excellent communication skills. Ready to lead More ❯

an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. The role offers hybrid flexibility and the chance to shape the future of customer experience … optimise, and resolve issues related to SIP trunking, public switched telephone networks, session border controllers, and private branch exchange systems Implement and customise contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP … At least 5 years of work experience with telecoms/VoIP engineering At least 2years of work experience in a contact centre environment Extensively Hands-on with NICE CXone, Genesys, Avaya, or Cisco platforms Strong understanding of telephony, including SIP, PSTN, SBCs, and IP telephony Experience with API integration with CRMs (Salesforce, Dynamics) and enterprise systems Excellent stakeholder management across More ❯

centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor … design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry More ❯

centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team, you’ll act as a technical authority, mentor … design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry More ❯

Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC A leading provider of Financial Solutions is seeking a Voice Engineering Lead who can drive this part of the IT infrastructure forward and work at scale, automating key processes and services. The role: You will lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous … solution decisions, ensuring alignment with industry best practices and Group technology policies. Skills required: Extensive experience with telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral. Proven ability to lead engineering teams, manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools … team capabilities aligned to future architecture. A proactive mindset for unblocking technical challenge s , exploring new patterns, and proving solutions ready for enterprise adoption. Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. More ❯